1600pm 1630pm Building in Quality Stephen Hodder Past President RIBA Building in Quality a joint initiative by RIBA CIOB and RICS Measuring client satisfaction Nearly 1000 responses ID: 801258
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Slide1
Slide2Quality in Construction Summit
16:00pm – 16:30pm
Building in Quality
Stephen Hodder
Past President, RIBA
Slide3Building in Quality
- a joint initiative by RIBA, CIOB and RICS
Slide4Measuring client satisfaction
Nearly 1000 responses
1/3 from contractors
Design/meeting the brief rated highly
Project management rated poorly
Results prompted Building in Quality initiative
RIBA Client Survey 2016
Slide5Edinburgh Schools Inquiry and
Hackitt
Review
Slide6Building in Quality – Joint Memorandum of Understanding
We hereby commit to work together to:
Overcome cultural bias in the construction industry for better collaboration and greater transparency between members of the project team
Give due prominence to the outcomes stated in the project brief
Encourage the involvement of end-users, purchasers and asset managers in the conception, design and specification of projects
Promote progressive, long-term, integrated delivery and ownership structures
Establish a way to identify and track risks to quality
Slide7The
BiQ
agenda:
Critical factors impacting quality during projects:
Value context
Project management
Procurement
Uncertainty and risk
Skills
Scrutiny
Slide8Different kinds of quality:
Minimum quality
Legacy quality
Build quality
Slide9Building in Quality Tracker & Guide
Five reasons for using the Tracker:
Fragmented procurement
Unpredictable quality outcomes
Undifferentiated aspirations
Hidden project risk
Compromised reputation
Slide10The Quality Tracker
6 quality risk variables:
Likelihood of proceeding to construction
Attitude to maintenance and longevity
Attitude to cost certainty
Attitude to programme certainty
Likelihood of obtaining competitive tenders
Attitude to collaboration
Slide11The Quality Tracker
Five advantages:
Clients who adopt it are less likely to lose sight of their original quality aspirations.
Because the QT may be shared, it will allow parties joining the project to understand their risks better, increasing transparency and averting disputes.
Clients who adopt it will be able to differentiate themselves convincingly from their competition on the grounds of quality.
The signed-off QT will be shared with post-completion purchasers, tenants, investors, and asset managers to give them a clearer idea of the development history of and quality targets for the building they are buying into.
Finally, the QT will incentivise achieving better long-term quality in buildings, which is good for human health, safety and wellbeing and beneficial from a social, economic and environmental point of view, improving the construction industry’s reputation.
Slide12Quality Tracker Pilot
architecture.com/working-with-an-architect/building-in-quality-pilot
Slide13FOR FURTHER INFORMATION
EMAIL: clientservices@architecture.com
TELEPHONE: 020 7307 3700
WEBSITE: www.architecture.com
TWITTER: @RIBA #Buildinginquality
Stephen Hodder
Past President,
RIBA
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