BCCAT Survey of Movers 2013 Students who transferred IN to a new institution in Fall 2011 88 of students transferring into RUs expected to take credits with them 94 of all transferring students received some kind of credit ID: 557703
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Expectations & Satisfaction
BCCAT Survey of Movers (2013)Students who transferred IN to a new institution in Fall 2011 88% of students transferring into RUs expected to take credits with them 94% of all transferring students received some kind of credit at the receiving institutionSatisfaction? 71% satisfied when transferring TO a research university 70% satisfied when transferring FROM a college or institutehttp://www.bccat.ca/pubs/surveyofmovers2013.pdft=635977087471019924
Denholm SEM 2016Slide2
Dissatisfaction
Dissatisfaction? 55% satisfied when transferring FROM a research university 53% satisfied when transferring TO a college or institutehttp://www.bccat.ca/pubs/surveyofmovers2013.pdft=635977087471019924Only 8% of students transferring 2011 said they were dissatisfied with the transfer experience. http://www.bccat.ca/pubs/RR-May2012.pdf?t=635977103214545924Denholm SEM 2016Slide3
Why Dissatisfied?
Did not get needed informationProcesses difficult to understand “Counsellors were giving contradictory information”“It seemed like no-one knew the answers or could help you”“Could not get help from anyone and was shuffled from person to person”http://www.bccat.ca/pubs/RR-May2012.pdf?t=635977103214545924Denholm SEM 2016Slide4
Why Dissatisfied?
Did not get expected transfer credit“I retook and repaid for the same classes”“They put me back in second [year] which resulted in me doing a five-year bachelor”“Despite there being overlapping material, nothing transferred over”Grade calculation: grades were reduced by the receiving institutionhttp://www.bccat.ca/pubs/RR-May2012.pdf?t=635977103214545924Denholm SEM 2016Slide5
What Could We Do Better?
Improve service from advisors and admissions staffImprove availability of clear, accurate, and timely course transfer informationIncrease opportunities to transfer coursesImprove cooperation between sending and receiving institutionshttp://www.bccat.ca/pubs/bcstats12.pdf?t=635977103214701924Denholm SEM 2016Slide6
Questions for Discussion
We know all of this stuff about transfer students, but so what?Are transfer students different? How? How do we know? Do we even know who our transfer students are?Who has a role in the transfer student’s journey? Registrar’s Office? Staff? Administrators? Faculty? What is that role? Who should do what?Should we be “onboarding” transfer students with the same care we put into welcoming first-year students?Denholm SEM 2016