Oracles business processes Business Processes by Area Systems for different management groups Type Definition Purpose Uses Transaction Processing System TPS A computerized system that performs and records the daily routing transactions necessary to conduct business ID: 782024
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Slide1
Chapter 2
Global E-Business and Collaboration
Slide2Oracle’s business processes
Slide3Business Processes by Area
Slide4Systems for different management groups
Type
Definition
Purpose
Uses
Transaction
Processing System (TPS)
A computerized system that performs and records the daily routing transactions necessary to conduct business
answer routine questions and track the flow of transactions throughout the organization
Sales order
entry, hotel reservations, payroll, employee recording keeping, shipping, and more /serve operational level employees
Management Information
Systems (MIS)
Specific category of information systems that provides middle
managers with reports on the organization’s current performance/routine
Summarizes and reports on the company’s basic operations using data
supplied by TPS/simple routines only (little analytical capability)
Serving those managers primarily interested in weekly, monthly, and yearly results/serve middle management
Decision-support
Systems (DSS)
Support more non-routine
decision making and focus on problems that are unique and rapidly changing for which the procedure for arriving at a solution may not be fully predefined in advance
Use a variety of models to analyze the data and are designed so that users can work with them
directly/ bring in information from both internal and external sources/many data analysis capabilities
Answer more in-depth questions and perform greater
data-analysis/serve middle management
Slide5Systems for different management groups
Type
Definition
Purpose
Uses
Executive Support
System (ESS)
Systems
that address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution
To incorporate data about external events and to also draw summarized information from internal DSS
and MIS
Analyze
trends, forecasting, “drill down” data, and then summarize and display data/serve senior management (executives)
Slide6Enterprise Systems
Type
Definition
Purpose
Uses
Enterprise system (Enterprise
Resource Planning) - ERP
System used to integrate business processes
in manufacturing and production, finance and accounting, sales and marketing, and human resources in a single system
To store information in a single
comprehensive data repository where it can be used by many parts of the business
Coordinate daily activities; respond to customer
orders; streamline activities
Supply Chain Management -(SCM)
Systems used to help manage
relationships with suppliers
Help suppliers, purchasing firms, distributors,
logistics companies share information about orders, production, inventory levels, and logistics
Manage and view all parts of the supply chain/goal
is to get right amount of products to destination in the least amount of time with the lowest cost
Customer Relationship Management -(CRM)
Help management relationships with customers
Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue,
customer satisfaction, and customer retention
To identify, attract, and retain customers
Slide7Enterprise Systems
Type
Definition
Purpose
Uses
Knowledge Management System (KMS)
Enable organizations to better manage processes for capturing and applying knowledge and expertise
Collect relevant knowledge and experience in the firm and make it available wherever
and whenever needed and also link to external sources of knowledge
Obtaining information about the business to improve business processes
Slide8Other terms
Business Intelligence
– data and software tools that are used for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions and found at all levels of the organization/used in systems that support middle and senior management (DSS, ESS)
Digital Dashboard
– displays on a single screen graphs and charts of key performance indicators for managing a company
Portal
– uses a web interface to present integrated personalized business content
Enterprise
– a large organization that uses technology
Slide9E-business and e-government
E-business
– use of digital technical and the Internet to execute major business processes of enterprise
E-commerce – deals with buying and selling of goods and services over the Internet
E-government
– the application of Internet and networking technologies to digitally enable government and public sector agencies’ relationships with citizens, business, and other arms of government
Slide1015 categories collaboration software tools
Slide11Common tools for collaboration
Email and Instant Messaging
Social Networking
Wikis
Virtual Worlds
Internet-based collaboration environments
Virtual Meeting Systems
Google Apps/Google Sites
Microsoft
Sharepoint
Lotus Notes
Telepresence
technology
Slide12Other Online collaboration tools
Slide13Roles and responsibilities of Info Systems Department
Programmers – write software
System analysis – liaisons between IT and org
Info System Managers – leaders of teams of various IT functions
End user – use the applications that were developed outside of info systems group
CIO – Chief Information Officer
CSO – Chief Security Officer
CKO – Chief Knowledge Officer
CPO – Chief Privacy Officer
CTO – Chief
Technology Officer