Advanced Communications Adapted by Jennifer Gaddis from wwwucciecareers Overview Importance of Communication Communication Model Barriers Hints Skills Summary Skills you will need in college and careers ID: 314513
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Slide1
Communication skills
Advanced Communications
Adapted by Jennifer Gaddis
from www.ucc.ie/careersSlide2
Overview
Importance of CommunicationCommunication ModelBarriersHintsSkills
SummarySlide3
Skills you will need in college and careers
Self-Awareness
Self-Promotion
Initiative
Initiative
Communication Skills
Self-Confidence
Networking
Negotiation Skills
Political Awareness
Team Building
Decision MakingSlide4
But watch out…It’s everywhere!EssaysProjects
PresentationsExamsDatingApplicationsInterviews
Meetings
Reports
Presentations
Letters
Emails
Phone
Web
COLLEGE
EMPLOYMENTSlide5
THE COMMUNICATION MODEL
cOMMUNICATOR
RECEIVER
FEEDBACK
FEEDBACK
encoding
MESSAGE &
MEDIUM
decoding
Noise
InterferenceSlide6
Piece of cake?Slide7
Non-verbal communicationEye contactFacial expressionsBody language
Tone of voiceEmphasis Deliberate silenceTimingAppearanceTouchHand movements
93% of all communication… is NON-verbal!Slide8
So what’s the problem?DefensivenessInarticulatenessHidden agendas (manipulation, false pretenses)Status
EnvironmentHostility or unresolved conflictsSlide9
Hints for more effective communication in a classroomSit up straight.Lean forward.
Ask questions.Nod your head.Take notes & Talk to the teacherSlide10
Conflict Management & ResolutionThis is a two-way street!Be careful of how you are presenting yourself non-verballyBe prepared to listen
Be interestedKeep an open mindListen for the main ideasListen critically (ACTUALLY LISTEN!)Resist distractionsHelp the speakerSlide11
Conflict Management & ResolutionFour Types of Attitudes:Assertive— “I win; You win”
Passive— “I lose; You win”Aggressive— “I win; You lose”Passive-Aggressive— Manipulation often using guilt
Indirect aggression
Giving hints that your angry, but
never directly saying it. Slide12Conflict Management & Resolution
Assertive Behavior Ground RulesClearly know what it is you want to achieve or address
Make a clear statementBe calm and rationalBe specificState what you will and will not do or agree to
Do not get side-tracked
Choose time and place for discussion, but be fair
Give reasons, NOT excuses
Consider compromisesSlide13
Conflict Management & ResolutionFocus on what is changeable
Emphasize observed behaviorElicit informationDefine ground rulesBe flexible
A
ccept ownership
C
hoose specific examples
K
now key messagesSlide14
SummaryGood communicators…Are aware of their non-verbal communication
Know what they want to sayEstablish and maintain relationshipsUnderstand others’ perspectivesAre active listenersUnderstand and clarify messages