05202015 Distributor WantIntroduction DisWAnt 2 WHAT IS DISTRIBUTOR WANT Distributor Want is a internetbased warranty claim management tool that allows for more efficient and userfriendly claim entry and claim handling ID: 627875
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Distributor Want aka. DisWAnT
05/20/2015Slide2
Distributor Want-Introduction
Dis-WAnt
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WHAT IS DISTRIBUTOR WANT
Distributor Want is a internet-based warranty claim management tool that allows for more efficient and user-friendly claim entry and claim handling.
Web-based for easy and convenient claim management
Real time status updates
Email notifications of status change
Description & Benefits
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HOW TO USE DISWANT?
www.distributorwant.com
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HOW DO I USE IT?
Entering a Claim – Creating a New Claim
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HOW DO I USE IT?
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Entering a New Claim – General informationSlide7
HOW DO I USE IT?
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Entering a Claim - Example
A customer calls and reports that his compressor is tripping on motor overload. A technician is dispatched and finds that the unloader valve came apart and a bolt fell into the element (airend) locking it up so it could not rotate. The
element (airend)
is damaged beyond repair and requires replacement. The technician replaces the element (airend) and overhauls the unloader valve.
What is the Failure description?
What is the Failure actions?
What is the Failure cause?
What part is listed in the Part Detail Section?Slide8
HOW DO I USE IT?
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Entering a Claim – Entering CostsSlide9
HOW DO I USE IT?
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Entering a Claim – Entering Parts Slide10
HOW DO I USE IT?
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Entering a Claim – Entering CommentsSlide11
HOW DO I USE IT?
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Entering a Claim – Adding AttachmentsSlide12
Entering a Claim – Q&A
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ENTERING A CLAIM - PART RETURN
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HOW DO I USE IT?
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Filtering to Find An Existing Claim Slide15
HOW DO I USE IT?
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Filtering to find an Existing Claim (cont.’d)Slide16
NOTIFICATIONS
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Email Notification Slide17
NOTIFICATION
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Warranty ApprovalSlide18
NOTIFICATION
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Warranty RejectionSlide19
HOW TO GET ACCESS TO DisWAnT?
E-Mail your first name, last name and company to
cp.warranty@cp.com
If you are already set up with e-connect, service connect and/or the business portal, you will receive an email from “system administrator” providing you a link to DisWAnT along with all the other likes that you currently have access to for CP
If you do not have access to any CP links (you should
) then you would receive an email from “system administrator” providing you with the link, your username and a temporary password
For DisWAnT assistance sent all inquires to
cp.warranty@cp.com
, a representative will contact you back.
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