CALIFORNIA STATE UNIVERSITY, FRESNO - PDF document

1 CALIFORNIA STATE UNIVERSITY, FRESNO DMINISTRTIVEERVICES Fast Facts & Accomplishments 2010 - 2011 Division of 2 Welcome! The entire Division of Administrative Services has worked through a tumultuous period in our state’s history. A signicant focus has been to challenge our existing operations, to that end we have embraced engagement in several Lean initiatives found throughout this document. I am proud to share highlights of the many accomplishments within Administrative Services, particularly those that help advance the Plan for Excellence IV. These Fast Facts and Accomplishments highlight efforts across all Administrative Services departments. Our leadership sets goals and expectations that align with the division’s business of “running the university” and the campus wide strategic plan. We approach our work with a focus on shared values that guide our workplace activities. From our human resources professionals, to our police ofcers and our skilled groundskeepers; everyone plays an important role in providing critical services to support the university. As you read on, please take a moment to reect on our successes and our collective efforts to enhance and support a diverse and engaged university community. Cynthia Teniente-Matson Vice President for Administration and Chief Financial Ofcer 3 Our Employees Administrative Services Auxiliary Services Our Employees 60+ 50-59 40-49 30-39 18-29 60+ 50-59 40-49 30-39 18-29 AGE AGE GENDER GENDER ETHNICITY ETHNICITY 120 43 139 74 79 83 186 176 249 1,740 Male Male Asian or Pacific Islander 210 681 Black or African American 81 427 American Indian 6 or Alaskan Native Asian or Pacific Islander 29 177 Black or African American 34 140 American Indian 2 or Alaskan Native Female Female 59% 41% 39% 25% 0% 19% 12% 5% 38% 62% 0% 34% 43% 8% 7% 8% 4 Human Resources Staff, Managers, and Condential Employees: 22 KEY ACCOMPLISHMENTS: Restructuring of Human Resources Service Model HR has relocated to Joyal Administration 211, combining services from Payroll, Benets, Labor and Employee Relations, EEO and Diversity, Compensation and Classication, creating a “one stop” service center. Integrated Payroll into Human Resources, paying: 2,263 full-time, part-time faculty, staff and managers 854 student assistants 410 teaching assistants and instructional support assistants Successfully implemented the “Learning for Excellence and Development” (LEAD) Program LEAD is a professional development program offering workshops in a variety of subject-area tracks. 752 staff members participated 99 received certicates for completing 3 or more workshops Created and Administered the “Regional Education for Achievement in Leadership” (REAL) Program REAL is a leadership training collaborative involving a cohort of administrators from three CSU campuses (Bakerseld, Fresno, and Monterey Bay). Thirty participants from the three campuses 5 Implemented Annual “Staff Training and Recognition” (STAR) Day On STAR Day, staff are recognized for years of service and all may attend professional development workshops. Employee Assistance & Wellness Continued to Provide Extensive Programming 3,512 participants in Wellness@Work activities Benets Fair & Wellness Expo—211 employees attended in 2011 EAW offered 106 free physical activity sessions, 19 free professional development group sessions, 9 free nutrition events and 5 health-related events Wellness@Work director designated 2011 WELCOA Faculty—One of 118 best-trained wellness professionals in the country, working to produce tangible results in improved employee health and productivity FAST FACTS: HR has a total of 16 employees comprised of administrators & staff HR & Labor/Employee Relations: Fresno State has 10 collective bargaining units Payroll pays 2,460 full-time, part-time permanent & temporary faculty, staff and managers Payroll pays over 900 student workers during academic school year Payroll pays over 400 teaching assistants, and instructional support assistants Recruitment recruited 61 total staff positions 6 Staff 74 , Management/Condential 4 , Students 14 KEY ACCOMPLISHMENTS: Migrated to Common Financial System (CFS) and implemented Data Warehouse as a replacement for departmental nancial reporting and queries. Supported the College of Science and Mathematics as they established two High Performance Computing (HPC) clusters. Collaborative work with IT Liaisons, Colleges and the Library to support the Faculty Laptop Program. Upgraded classroom technology environments in several locations with many more to come. Refreshed 261 computers for the Division of Administrative Services. Technology Services FAST FACTS: 12,400 data ports 657 wireless access points 4758 phone devices 128 Smart Classrooms 19,475,000 email messages annually 824,400,000 spam email messages intercepted 287 servers 341,074 PeopleSoft users 234 Bizow users 7 Auxiliary Services KEY ACCOMPLISHMENTS: Participated in three quality improvement (Lean University) projects that focused on enhancing processes associated with Additional Employment, Sponsored Programs, and University Advancement. Completed the renovation and reopening of the Taco Bell Express in the University Center. Implemented a new timekeeping system (Kronos) that eliminated a manual paper-based payroll process and which provides enhanced online access and reporting tools for supervisors/ managers to manage their labor which will result in cost efciencies throughout the organization. Continued to strengthen the academic success of our resident students who had an average GPA of 3.02 (with 61% of our students maintaining a 3.0 GPA or better). FAST FACTS: 316,000 meals served at the University Dining Hall 1,081 students living on campus 3,000 summer conference guests accommodated 25,142 payroll checks issued 110 Save Mart Center events hosted 400 rental textbooks available at the Kennel Bookstore 200 rental textbooks available online 8 Budget Accounting Services FAST FACTS: Established “Budget Central”: maintained and updated over 290 Fresno State and Community Suggestions to help overcome $500 million in cost reductions system-wide. Processed a $230,944,672, 2010-11 Budget, with an initial Budget Entry with 2,000+ lines for the Financial Budget and 3,000+ lines in the HR Budget, and 1,030 separate ABJs. Processed 557 ABJs (November 2010 to June 30, 2011) and 315 Release Time Contracts (F.Y. 2010-2011). Financial Services KEY ACCOMPLISHMENTS: Implemented AP vendor invoice credit card payments to increase revenue potential to the University through the US Bank P-Card program which offers increased rebate based on transaction volume and weekly payment. Implemented the Cal TravelStore online travel booking tool for campus airfare, car, rail and hotel reservations. Implemented Lean initiatives for employee separation and trained key departmental personnel on their roles and responsibilities. FAST FACTS: 63,820 cash disbursements paid out 112,694 accounts payable vouchers processed 9 Printing Services FAST FACTS: Over 4 Million printed items 700,000 mail pieces touched Debuted an online ordering system in the second half of 2011 Procurement & Support Services FAST FACTS: Procurement 4,297 Purchase Orders processed 640 Alterations to Purchase Orders 897 Procurement Card Transactions 85 Standard Agreements processed 24 Amendments to Standard Agreements processed FAST FACTS: Support Services 639,216 pieces of Bulk Mail 413,379 standard letters mailed out 4,130 Fedex, Ontrac, and UPS shipped out 754 Stock Orders pulled and delivered 667 Tables rented 3,285 Chairs rented On average 73 packages per day received in the Warehouse for a total of 17,685 packages per year 10 FAST FACTS: 108 Staff Employees 10 Managers 12 Student Assistants serviced annually 10,000+ Light bulbs changed out each year 228 Restrooms cleaned daily on campus 22,000 Keys issued out 7,000 Door locks maintained across campus 3,800 Trees across campus 96,720 lbs. of hazardous and chemical waste collected and disposed 130 Student internship contracts reviewed elevators on campus Facilities Management Key Accomplishments: University High School completed Sport Turf installed at Bulldog Stadium New roofs on stadium press box, North Gym Last section of Jackson Walk concrete replaced with pavers Conley Art storm drain replaced University Center renovated North Gym restrooms remodeled Integrated EHS/Risk Management functions into Facilities Management’s AiM system in order to improve customer service and tracking of work requests and tasks Inspected all science-related laboratories (approx. 125) Implimented a Lean process improvement for the facility work orders process 11 University Police Department Key Accomplishments: Detectives received awards for investigative skills by the California Colleges and Universities Police Chief’s Association (CCUPCA) Recognized by Mothers Against Drunk Driving (MADD), for the past 5 consecutive years for efforts to reduce the number of drunk drivers on the roads. Taken the lead and partnered with Fresno PD in efforts to revitalize El Dorado Park. • Finalized implimentation of Visiplex and campus telephone emergency notication system • Implimented TipNow electronic crime tip reporting system FAST FACTS: 21Sworn police ofcers 16Non-sworn community service specialists (CSS) 5non-sworn trafc ofcers 7 public safety dispatchers 9public safety student assistants 19,058 calls for service ofcer-initiated calls 4,786 security building checks performed by CSS 822arrests 479eld interviews 122door and building opened/closed daily average 102events coordinated 5,389Disabled transport pick-ups 43,973parking coupon codes issued 12 DMINISTRTIVE ERVICES LUES We fulll our mission and vision by doing our work through these shared values. Honesty, Integrity, Ethical Behavior We act with honesty and integrity in all our actions. Leadership, Motivation We encourage success and lead by example. Create a Positive Workplace We are collegial and encourage a healthy work environment that fosters open and regular communication. Creativity and Collaboration Together we nd innovative ways to make it work. Accountability & Responsibility We take personal responsibility in the delivery of our services. Fiscal Responsibility We manage our nancial resources wisely to meet the goals of the university. Division of Ofce of the Vice President for Administration 559.278.2083 www.csufresno.edu/adminserv