Issues MdShadan Zeb Khan Senior Divisional Security CommissionerRPF Ai naam e T u k behtreen sar aghaaz Bee naam e Tu naama kai kunam baaz Phases in ID: 420994
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Slide1
Haj: Logistic Issues
Md.Shadan
Zeb
Khan
Senior Divisional Security Commissioner/RPFSlide2
Ai naam
-e-
T
u
k
behtreen
sar
aghaaz
Bee
naam
-e-
Tu
naama
kai
kunam
baazSlide3
Phases in Haj
Haj
logistics can be best managed if we plan properly for all
the four
phases:
PRE-DEPARTURE(from embarkation points in India)
ARRIVAL PHASE
CORE HAJ PHASE
DEPARTURE PHASE
Madina
/
Makkah
movementSlide4
Before Departure from India
Take a
Haj
umrah
guide book, a
Dua
book,etc
along
Ensure Name on baggage by permanent
marker,photo
also and one print out of name n address with cover no inside baggage also
Medicines from India for those on medication
Charger,multiplugs,NO
VALUABLE IN CHECK-IN BAGGAGE
MAKE THREE COPIES OF PASSPORT-
SCAN,keep
one in India
Ticket+Passport+Money
, essential medicines in
handbag,check
before boarding
Pay attention to periodic
announcements,advisories
and notices during travel n while in hotel/buildingsSlide5
Before Departure from India-2
Educate about DOs n DONTs for airlines-liquid, food…..
Note gate number of entry before entering the
Haram
Caution pilgrims about Pick
pocketers
, mutated beggars,
Familiarization with different facilities and places related to rituals
Instructions about noting of Tent
number,street
number,pole
number ,etc.
Educate about lost baggage casesSlide6
Before Departure from India-3Correct information regarding distance of buildings from the
Haram
in
Makkah
and
Azizia
be given to pilgrims
Elevation issues in
Makkah
Limitations of lifts in the buildings
Toilet and kitchen on sharing basis
No strict segregation of males and females in buildings(
mahram-ghair
mahram
)Slide7
Before Departure from India-4
2 to 13 bedded rooms in buildings
Availability of wheel chairs
Educate pilgrims about
Maktabs
and
Moallims
Problem of space in Mina and food related issues in
Mashaer
area
1.5
lakh
soldiers, volunteers by Saudi authorities
Desks in IHPO
Assistance
centres
by
saudi
authorities at different locationsSlide8
Makkah Street on Fridays Slide9
Arrival Phase
If landed at
Madina
and then coming to
Makkah
-High expectations
High temp—harsh
Avoid cool
zamzam
Deaths due to getting lost
Deaths during
saee
Traffic hazards-accidents
Haram
Task Force
Deaths because of chronic illness
Lift hasslesSlide10
A view of the Ka’aba
Previous view
Latest viewSlide11
Arrival phase-2
Need to make pilgrims aware about Snatchings,
frauds related to
ATM,recharge
coupons,ADAHI
COUPONS
Theft of cash n belongings from buildings, or during rituals
Taxi fraudsters
Young women taking taxi….precautions
Over 3000 CCTV cameras installed. U r
watched,don’t
touch anything which is not yours
Educate pilgrims not to over exert for
umrah
/other rituals and to maintain good health for
HajSlide12
Mashaer Area OrientationSlide13
CORE HAJ PHASE-Mina Movement
Take
adahi
coupon or……
Note down Mina Control Room phone numbers
Distribution of Metro tickets to pilgrims(in buildings)as per pre-
anotified
schedule. Pilgrims should remain present in their rooms/buildings otherwise…DON’T FORGET TO TAKE METRO TICKET(wrist band).
Distribution of Mina
card,etc
by
Moallim
Keeping minimum required essentials and food items for
Mashaer
region stay.
Mina Movement- by Road on 7
th
Zulhijja
(post
Maghrib
/
Isha
)- pilgrims to be available in buildings (keep folding mat, etc also for
Muzdalifa
)Slide14
Metro ticket(RFID Bracelets)Colour
coding
Bracelet with locking pinSlide15
Pilgrims wearing metro ticket bracelet
Pilgrims inside train
Close view of braceletSlide16
A scene of Mina MovementSlide17
In MinaRemembering street no, pole number and tent number
Locating Indian
haj
pilgrims
Office,Mina
Keeping a Mina map
Pilgrims to be pre-briefed about limitations at Mina camps
Indian officials present in each
Maktab
office
Assistance and information desks in MinaSlide18
Metro trainAdvantages
Limitations
Certainty of reaching in time
Certainty of being in the limits of Arafat/
Muzdalifa
Less travel time
A unique experience, for many its first-time in life
Flexibility of timings
Safer mode of transport
Can be used for 6 days
i.e
for
rami
also
No fear of getting stuck in jam or bus being out of
order,etc
Long
ques
keep pilgrims waiting for long sometimes
May have to travel without proper seat
Walking long distance for reaching the assigned metro station for boarding the train
Locating the assigned camp is difficult…….lost pilgrims Slide19
Metro trainExpanse
Train viewSlide20
Metro TrainMetro trains services are available between Mina and Arafat. Trains start from the evening of 7
th
Zulhijja
and continue till 13
th
Zulhijja
.
There are three metro stations in Mina:
Mina-1 station is nearest to
Jamarat
. Pilgrims should be advised to use this station for
Rami
also.
Mina-2 station is in the centre of Mina
Mina-3 station is on the border of
MuzdalifaSlide21
Mina StationSlide22
Steps in boarding the train
Reaching the designated station as per
colour
of your ticket
Standing in
que
outside station
Using stair to reach outer part of the platform
Waiting at outer platform for glass doors to open for entering the inner platform from where the train will go.
Opening of the glass doors for entry on inner platform with the arrival
of train
All trains will not stop at your station.Slide23
On Way to metro stationWaiting outside station
Outside metro stationSlide24
Crowd distribution at stationsSlide25
On way to metro trainWaiting on inner platform
Boarding the trainSlide26
Inside view of trainPilgrims standing
Seating arrangementsSlide27
A movie on Metro train Slide28
Waiting to board/travellingSlide29
Pilgrims boarding the trainSlide30
videoSlide31
videoSlide32
videoSlide33
Metro train-2
On 7
th
and 8
th
Zulhijja
, all trains are run from Mina to Arafat only. Total journey time between Mina and
arafat
is 15-20 minutes only.
On 7
th
and 8
th
Zulhijja
, no train will stop at
Muzdalfa
stations
Metro train tickets are
colour
coded for the purpose of boarding station in Mina.
Metro train tickets in the form of RFID wrist bands, are valid for all six days when the metro is run
In case of loss of ticket for whatever reason, no duplicate is available, neither the ticket is sold in market
At all the stations of Mina,
Muzdalfa
and Arafat, Indian volunteers with Indian flag or donning a cap, may be approached for help and guidanceSlide34
Metro train-3In
Muzdalifa
also, there are three metro stations, namely Muzdalfa-1, Muzdalfa-2 and Muzdalfa-3
Trains stop at
Muzdalfa
stations only 9
th
Zulhijja
onwards
Pilgrims may get down at whichever station of
Muzdalfa
it stops because here purpose is to stay in the night of 9
th
Zulhijja
in
Muzdalfa
. Therefore, In
Muzdalfa
, station number is immaterial. Slide35
Metro Train-4 Arafat Movement
In Arafat also, there are three metro stations
viz
; arafat-1, Arafat-2 & arafat-3.
Trains starting from Mina-1, will generally terminate at Arafat-1 and likewise….
DON’T FORGET TO KEEP ARAFAT/MINA MAP and other essentials, before leaving the Mina camp for Arafat movement.
After reaching Arafat on 8
th
night or 9
th
morning, please look for your tent on the map or Indian volunteers for help.
Trains for return from Arafat on 9
th
Zulhijja
, start from afternoon of the same day itself. Slide36
ArafatSlide37
Metro Train-5 Muzdalfa movement
There is heavy rush during return from Arafat on evening of 9
th
Zulhijja
, as most of the pilgrims want to move from Arafat to
Muzdalfa
during
Maghrib
time.
Don’t panic by seeing the rush, be in groups.
Waiting time at Arafat stations may be longer
Pilgrims may board from any station in Arafat and should get down at any station of
Muzdalfa
, where it stops.
DON’T FORGET TO COLLECT STONES from
Muzdalfa
for
ramiSlide38
Muzdalifah Slide39
Metro train-6
On the morning of 10
th
Zulhijja
, pilgrims move back to Mina.
Those who want to go for
rami
without going to their tent in Mina, should get down at Mina-1 station as its nearest from the
Jamarat
.
Others may get down at stations which falls nearer to their tent.
Metro trains are available for all the four days for
Rami
i.e
10
th
, 11
th,
12
th
and 13
th
Zulhijja
Slide40
Metro:PrecautionsTravel light: keep minimum luggage
Travel in groups to help pilgrims in need specially
old,women,sick,etc
When in confusion or get lost, look for
indian
volunteers with flags/caps
Follow the instructions properly
Mind your step for gap between platform and the trainSlide41
Jamarat Slide42
RamiGoing for
Rami
using
pedestarian
street
Pilgrims stoning the
satanSlide43
RamiTry to go for
rami
in groups
Don’t keep anything except
stones,drinking
water , umbrella while going for
rami
.
Before entering
Jamarat
, pay attention to announcements
IHPO deploys around 100 officials and more than 500 volunteers for guiding the lost pilgrims to their tent. They all carry National Flag with them for identity.Slide44
Health issues
Besides referral
saudi
hospitals, two hospitals one each in
Makkah
and
Azizia
Every branch has a dispensary
In
Madina
also, there is a hospital
There are around 8-10 ambulances at the service of pilgrims round the clock
Doctors and paramedics are available on call and also visit buildings where pilgrims are livingSlide45
Steps to prevent Lost pilgrim cases
Educate pilgrims that
Sim
card/phone most useful in tracking, keep it always charged and on
Importance of keeping I card, wrist band, visiting card of the building/hotel always with them
Familiarization with the National Flag
Keeping a map of
Makkah
,
Azizia
,
Madinah
,
Mina,etc
Remaining in group, doing first
umrah
in group
Keeping phone numbers of
haj
officialsSlide46
Tawaf-e-Zyarat
May be done on 10
th
/11
th
/12
th
Zulhijja
Have to go and come back on foot from Mina to the
Haram
or may get bus/taxi
Many pilgrims go to their buildings in
Makkah
/
Azizia
after the
tawaf
-e-
zyarat
and do not come to Mina for night stay.
To control rush in the
Haram
, pilgrims are transported from Mina to
Makka
/
Azizia
in two phases: first on 12
th
evening and second on 13
th
afternoon.
Bus drivers sometime play mischief and advice pilgrims to get down before reaching their buildings. Slide47
Departure phase
This phase is
characterised
by heavy rush in hospitals/dispensaries, cash loss, departure ticket loss, requests for
preponing
of departure ticket, shopping, etc
City check-in of baggage, weight and size-limit of baggage
Every pilgrim is given only 3 baggage tags(two for luggage and one for cabin/hand bag)
Be in your building/hotel when baggage is to be collected as per pre-notified schedule.Slide48
City check-in of baggage
Baggage is collected at least 24 hour before the time of departure of your flight.
In
Madinah
, because of pilgrims’ being preoccupied with obligatory 40 time
salath
, baggage may be collected much in advance.
Excess baggage may be booked though
saudi
Post/ Couriers, etc
Zamzam
is not allowed in baggage or hand bag.Slide49
QUESTIONS/OBSERVATIONS???THANK YOU