SAP Innovation Awards 2023 - PowerPoint Presentation

1. SAP Innovation Awards 2023Entry Pitch DeckMOD PizzaA Digital Transformation Scales Equitable Opportunity and Builds Community

2. Seattle, WA10,000+www.modpizza.comSince it was founded in Seattle in 2008, MOD Pizza has quickly grown to more than 500 locations across the US. The company’s success is powered not only by their fast-casual, made-to-order, artisan pizzas but also by MOD’s core philosophy of putting people first. For MOD, “people-first” isn’t just a buzzword, it’s a foundational belief that is integral to the company’s wildly successful business.  MOD exists not just to turn a profit and serve customers but also to provide equitable opportunity and build community through inclusive, impactful hiring practices that prioritize people who face barriers to employment, including the formerly incarcerated and individuals with intellectual and developmental disabilities.MOD is more about people than pizza, it’s about the ability to make positive social impact across communities. And to help fuel its growth and social impact, MOD knew the organization needed enterprise-class systems that would help transform MOD’s scale and standardize and manage growth over time.MOD PizzaServices

3. In need of a powerful, cloud-based, people-centric approach—and a desire to partner with a trusted, single vendor—MOD Pizza decided to implement SAP SuccessFactors and SAP S/4HANA Public Cloud for ease of implementation, go-forward upkeep and future innovative potential.SAP Business Technology Platform also provides the essential, scalable foundation for the company’s digital transformation and SAP Master Data Integration enables accurate data to be available enterprise-wide. MOD is also using Qualtrics Experience Management solutions in order to capture employee feedback and further refine recruiting and onboarding processes.With SAP, MOD Pizza been able to automate event-change data—from up to 400 event changes each day—as well as many new-hire processes, allowing to seamlessly and efficiently onboard 1000 new hires each month. This means new employees can report for work faster than ever, and MOD is saving more than 15 hours a week in labor by avoiding manual data entry errors. MOD averages 5000 surveys each month, ensuring that employee experience remains a top priority as the business grows.Automating invoice processing reduces paper trails and helps the team focus on solution focused improvements.With more than 10,000 employees, known as the MOD Squad, and hundreds of employee event data changes—hires, transfers, promotions, separations, etc.—each day, MOD’s basic payroll and accounting systems were simply not up to the task. Stymied by challenges with point-to-point integration, inconsistent data, and a difficult reconciliation process, the systems were struggling to keep up with the company’s rapid growth and interfering with ambitious recruitment and onboarding goals. MOD needed scalable HR and ERP technology that would enable the company to continue fulfilling its mission of being a people place, not just a pizza place.MOD Pizza1000Event data changes managed daily 400Hours saved per week in labor  15Equitable Opportunity Builds CommunityNew hires onboarded each month

4.  The ability of SAP SuccessFactors and S/4HANA Public Cloud to handle our HR and back-office ERP needs in a scalable and powerful way, allows us to leverage an intelligent core and weave all of our end-to-end processes together. Our managers can now focus their time and energy on partnering with their teams instead of being overwhelmed with time-consuming HR and finance processes. SAP has allowed MOD Pizza to easily tap into a viable universe of rich talent…and automatically connect the dots between onboarding and other processes. Bringing in this single, cloud-based platform to manage all these activities is a game-changer for MOD, allowing us to manage day-to-day operations and to innovate at scale.”—Tara Gambill, senior director of enterprise systems at MOD Pizza LLC   “”

5. MOD’s growth and core company values were being hindered by outdated technology—involving manual data entry, a lack of integration across the company’s ERP and HR systems, and cumbersome recruiting and onboarding processes that slowed hiring, reduced productivity, and mired the crucial management of event data changes.MOD Pizza needed and effective people-centric recruiting and onboarding strategies to support the high numbers ofnew hires to match the intense growth and store openings. The company realized that a digital transformation could redefine the value of HR data and processes, putting the MOD Squad —its community of employees—at the heart of its business success.Achieving equity in hiring practices has long been a goal for both public and private-sector employers across the US, but MOD Pizza has made that goal central to their business model. While the company introduced speed, individual style, and value to a saturated market, it discovered its real secret ingredient was something else entirely. MOD Pizza has found success through its people – and the opportunities it provides for them.MOD exists not just to turn a profit and serve customers but also to provide equitable opportunity and build community through inclusive, impactful hiring practices that prioritize people who face barriers to employment, including the formerly incarcerated and individuals with intellectual and developmental disabilities.In addition to their need for solutions that support a foundational focus on equity, MOD faces the challenge of rapid turnover that has been endemic to the restaurant industry, particularly since the Covid-19 pandemic.

6. SAP’s commitment to people sustainability resonated with MOD Pizza’s core values, and the power and scalability of SAP SuccessFactors, SAP S/4HANA, and SAP BTP—along with SAP’s decades of expertise—sealed the deal.Maturing from a start up business to a larger more scalable enterprise. MOD was also looking for a vendor they trusted to help them to standardize systems and processes across the business, to remain compliant, and to establish best practices. With a lean back office team, MOD also needed an experienced, committed, ongoing partner to guarantee a successful innovation journey. The ability to rely on SAP to update its cloud-based solutions automatically with any labor law or payroll tax law changes for example means that MOD Pizza can focus on what they do best: celebrate individuality, build community and make great pizza. Partnering with SAP for their digital transformation journey also means that MOD Pizza enjoys a single vendor relationship that keeps the pizza business on track while making positive social impact across communities.Implementing scalable, cloud-based, and people-centric enterprise and HR technology was a must to maintain MOD’s mission-driven recruiting and onboarding at a pace that would support the company’s rapid growth and its dedication to making positive social impacts in the lives of its employees and the communities they serve. MOD was seeking automation and integration of key HR processes, a single source of accurate data available across the business, and a scalable technology foundation for future growth and a culture of opportunity for 10,000 employees at hundreds of locations and counting.

7. In 2015, MOD had been in business for seven years, and the company was growing fast. It was time to graduate from start-up mode and the basic, off-the-shelf payroll and accounting applications that were struggling to keep pace with the demands of a rapidly expanding business. MOD was looking for a public cloud, SaaS-model, enterprise-class system that would allow them to scale and continue to manage growth in the future. With a lean back office team, MOD also needed an experienced, committed, ongoing partner to guarantee a successful innovation journey. SAP fit the bill, and MOD was able to implement both SAP SuccessFactors and SAP S/4HANA, in stages, with two small, dedicated implementation teams who kept daily operations up and running while priming MOD for future growth.Integrated data and processes through SAP SuccessFactors, SAP S/4HANA, and SAP Business Technology platform (SAP BTP) allow for hire-to-retire business process integrationFrictionless hiring and onboarding processes allow new hires to be immediately productive and automatically enabled for expense payments in SAP S/4HANA Public CloudAutomated event data changes and invoice processing frees MOD’s lean back-office teams from paper trails and allows them to focus on innovationAll back-of-the-house systems and capabilities—including ordering, inventory, labor management/scheduling, repair and maintenance—are integrated into SAP S/4HANA CloudOff-the-shelf individual need specific SaaS applications that lacked integrationBasic payroll system, with some not well integrated applicant tracking capabilities, made for challenging hiring and onboarding processesRestaurant-focused off-the-shelf accounting application was not meeting the scale and demand necessary to fuel growthA paper-based invoice processing system was in place in a business that generates innumerable invoices across more than 500 locations all over the US

8. MOD Pizza has gone from being in scrappy start-up mode to being an intelligent enterprise in only a few short years, and the company is already reaping numerous IT benefits from its integrated, secure, scalable SAP solutions, including:An additive innovation journey has made for a seamless transition, while creating a solid foundation for MOD Pizza’s technology to continue to grow and innovate with its businessAn SAP product stack that harmonizes user experience, with fewer things to keep track of and reduced friction if MOD Pizza decides to introduce new SAP productsReduced data maintenance costs The foundation of SAP BTP combined with the continued innovations of SAP S/4HANA Cloud and SAP SuccessFactors solutions enable MOD Pizza to quickly adapt and continually evolve to meet new market and company demands.1000 new hires onboarded each month400 event changes managed daily15 hours of labor saved each week due to the major reduction in manual data entry and integration errorsAbility to digitize and automate key processes—like invoice management—allows MOD Pizza to tackle the essentials in an accurate, timely fashionAverage of 5000 employee surveys created each monthSingle, cloud-based platform allows MOD Pizza’s people team to manage at scaleGained the ability to automatically enable new hires for expense payments in SAP S/4HANA CloudEliminated friction in the hiring and onboarding process, allowing new hires to become productive fasterSimplified user provisioning and management through automation and integration with other solutions, which continues to improve the employee experience

9. “For MOD Pizza, providing exceptional employeeexperiences is key to driving workforce engagementand business success. People data is the lifeblood of the system. With intelligent technologies from SAP, we can create integration end to end and leverage that data to get people connected and productive faster.”“When we think about the user experience, the end user is certainly our core candidate. But we’re also focused on the life of admins and analysts – the people who have to care for and support the systems. All these experiences are equally important and an area where we’ve seen improvement.”“Since people are at the heart of MOD’s business, the impact of the company’s digital transformation on its employees was a major consideration. MOD employees have seen significant benefits through the company’s partnership with SAP, including:Improved employee experience thanks to surveys and other feedback-gathering through Experience Management solutions from SAP and Qualtrics, along with automation and integration that improves and eases workflow on a daily basisStreamlined hiring and onboarding experience so new employees can get to work faster and with less frictionBack-office teams are freed from paper trails and manual processes, allowing them to focus on innovation and realizing their full potentialManagers can devote more time to interviewing and working with their teams”⏤Tara Gambill, senior director of enterprise systems, MOD Pizza LLC

10. SAP Integration SuiteSAP Identity Access MgmtBTPSAP Master Data IntegrationUserPublic EditionUser

11.  SAP productDeployment status LIVE / POCContribution to project1SAP Success FactorsLiveRecruiting Management​, Onboarding​, Employee Central​, Learning Management2SAP S/4HANA Public CloudLiveFinance & Accounting​; Accounts Payable​; Project Tracking​, Fixed Asset Accounting3SAP Business Technology PlatformLive4SAP QualtricsLiveEmployee Experience Management​, Vaccine & Testing Manager , Core XM52022/20231000+ per monthLive400 events per day

12. n/aNoNoNpn/aThe following SAP Business Technology (BTP) Solutions are part of the project:  TechnologySAP BTP Solution (list Cloud Products only)Contribution to project1Application Development and Automation2Extended Planning and Analysis3Data and AnalyticsSAP Analytics CloudSAP Master Data Integration4IntegrationSAP Integration Suite5Artificial Intelligence