Regional Workshops 2018 Mystery Shopper 2016 Random selection of 120 pubs and clubs Provided a snapshot of how well staff identified and responded to signs of gambling harm Highlights opportunities where further support can be provided ID: 807078
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Slide1
Kaihoko
muna
Mystery shopper
Regional Workshops 2018
Slide2Mystery Shopper 2016
Random selection of 120 pubs and clubsProvided a snapshot of how well staff identified and responded to signs of gambling harm
Highlights opportunities where further support can be provided
Slide3Slide4Beyond the exercise
“The results clearly demonstrate that there are still shortcomings in the ‘Harm Prevention’ loop and all stakeholders have a duty of care to now collectively &
constructively work together to improve industry standards moving forward.”
- Society response to MS results
Slide5Kaihoko
muna / Mystery shopper
Minimise gambling harm by adding
kaihoko muna/mystery shopping to our toolkit to:identify poor performancecollect data
promote best practices
Slide6Co-design of scenarios
Slide7