x0000x00002xBBoxx 3x12 x482x783 x111x 513x395x3 xSubtxype xFooxter xTypxe Pxaginxatioxn 00xBBoxx 3x12 x482x783 x111x 513x395x3 xSubtxype xFooxter xTypxe Pxaginxatioxn 00AgendaWelcome and Int ID: 895503
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1 Charlene FairchildOperations Coordinator
Charlene FairchildOperations Coordinator, Network Administration03/05/2014Enhanced “Ask and Track a Question” Tool��1&#x/Att;¬he; [/; ott;&#xom ];&#x/BBo;&#xx [2;A.0; 11;&#x.950; 66;�.01;h 2;.21;9 ];&#x/Typ; /P; gin; tio;&#xn 00;&#x/Att;¬he; [/; ott;&#xom ];&#x/BBo;&#xx [2;A.0; 11;&#x.950; 66;�.01;h 2;.21;9 ];&#x/Typ; /P; gin; tio;&#xn 00;Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako ��2&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn
2 00;Agenda Welcome and IntroductionsCurr
00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Welcome and Introductions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��3&#x/BBo;&#xx [4;.88;&#x 423;&#x.312;&#x 687;&#x.472; 44;.40; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [4;.88;&#x 423;&#x.312;&#x 687;&#x.472; 44;.40; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio
3 ;&#xn 00;ï§Welcome to Wellmark’spr
;&#xn 00;ï§Welcome to Wellmark’sprovider webinar hosted by Network Engagementï§ï§ï§The speaker for today’s webinar is: Charlene Fairchild, Network Administration Operations Coordinatorï§ï§ï§Title of Presentation: Enhanced ‘Ask and Track a Question’ Toolï§ï§ï§Phones have been mutedï§ï§ï§You may submit questions using the ‘Q/A’ feature at the top of your screen ï§ï§ï§This webinar is being recorded A link to the recording, along with the slides and Q/A document, will be posted on Wellmark.com under the Quick Link labeled “Education” within two weeks. ��4&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ;
4 /P; gin; tio;&#xn 00;Agenda Welcom
/P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Current Process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��5&#x/BBo;&#xx [1; 40;.35; 20;.43;s 4;R.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [1; 40;.35; 20;.43;s 4;R.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#
5 xon 0;Login to the Secured Provider Home
xon 0;Login to the Secured Provider Home Page at www.wellmark.com ��ï¼Enter User ID and Password.ï¼ï¼ï¼Click Log In. Current Process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��6&#x/BBo;&#xx [1; 42;.98;I 1;R.4;ɹ ;є.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 42;.98;I 1;R.4;ɹ ;є.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Initiate Inquiry:&#x/BBo;&#xx [1; 42;.98;I 1;R.4;ɹ ;є.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 42;.98;I 1;R.4;ɹ ;є.;é&#x ]/S;&#xubty;&#xpe /;oot;&#
6 xer /;&#xType;&#x /Pa;&#xgina;&#xtion;&#
xer /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï§Click on the ‘Check a Claim’ link under the claims section.ï§ï§ORï§ï§ï§Click on the Quick Link ‘Ask a Secure Question’ or ‘Track a Question’. Current Process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��7&#x/BBo;&#xx [2; 42;�.98;I 1;€.0;इ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 42;�.98;I 1;€.0;इ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Search for Claim.&#x/BBo;&#xx [2; 42;�.98;I 1;€.0;इ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#x
7 x [2; 42;�.98;I 1;€.0;&#x
x [2; 42;�.98;I 1;€.0;इ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Enter required ‘Plan Member Number’.ï¼ï¼ï¼Add additional criteria to narrow results.ï¼ï¼ï¼Click ‘Claim Search’.ï¼ï¼ï¼Select claim from search results. Current process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��8&#x/BBo;&#xx [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Begin the claim inquiry process: &#x/BBo;&#xx [2; 41; .06;I 1;w.4;
8 ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe![ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe](895503/x655-x466-x-s-xubty-xpe-xfoot-xer-xtype-.jpg "ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe")
ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 41; .06;I 1;w.4;ٕ ;Ѧ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;六Claim Status View’. ï§ï§ORï§ï§ï§‘Claim Summary View’.ï§ï§From the drop down menu select an option to initiate the inquiry: ï§ï§ï§‘Ask a Question’.ï§ï§ï§‘Ask a Question about this Claim’.ï§ï§ï§‘Ask a Question about this Member’. Current Process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��9&#x/BBo;&#xx [2; 31;.98; 19;.90;# 4;`.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;&#x/BBo
9 ;&#xx [2; 31;.98; 19;.90
;&#xx [2; 31;.98; 19;.90;# 4;`.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;The form is populated with the claim/member information as viewed on the previous detail screen. &#x/BBo;&#xx [2; 31;.98; 19;.90;# 4;`.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;&#x/BBo;&#xx [2; 31;.98; 19;.90;# 4;`.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;ï¼Enter question.ï¼ï¼ï¼Indicate if inquiry has supporting documents.ï¼ï¼ï¼Fax documents to appropriate fax number.ï¼ï¼ï¼Submit form. Current process��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��10&#x/BBo;&#xx [1; 39; .
10 02; 16;.74;ƒ 4;f.9;
02; 16;.74;ƒ 4;f.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;&#x/BBo;&#xx [1; 39; .02; 16;.74;ƒ 4;f.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;ï¼Document the correspondence number.ï¼ï¼ï¼Track the question/inquiry.Users can access the ‘Track a Question’ function to follow the status of a submitted inquiry by using the provided link. ï¼ï¼OR&#x/BBo;&#xx [2;.2 ;V.1; 21;.59;‘ 1;4.1;H ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2;.2 ;V.1; 21;.59;‘ 1;4.1;H ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï§Click on the ‘Track a Question’ link located in Wellmark’sQuick Links Current process��03/05/2014�
11 00;�Confidential and Proprietary
00;�Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��11&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Search by :&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;•Plan Member Number &#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&
12 #x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&
#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;•Correspondence Number&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;•Contact Name&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;•Status&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]
13 /S;&#xubty;&#xpe /;oot;r /;&#xTy
/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;•Date Range Submitted&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 1;&.1;࠳ ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï§Inquiry results display in ascending order by date submitted.ï§ï§ï§User can ‘reply’ or ‘close’ the inquiry after viewing. ��12&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;
14 đ.;è&#x 513;&#x.395; ]/;&#xSu![đ.;è&#x 513;&#x.395; ]/;&#xSu](895503/x111-x-513-x-395-x3-xsubt-xype-x-foo-xte.jpg "đ.;è&#x 513;&#x.395; ]/;&#xSu")
đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Overview of Enhancements��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��13&#x/BBo;&#xx [2; 36;.27; 6;‘.2;B 3;’.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2; 36;.27; 6;‘.2;
15 B 3;’.3;d ];&#x/Sub;&#xtype;![B 3;’.3;d ];&#x/Sub;&#xtype;](895503/x42-3-x92-3-x64-x-sub-xtype-x-fo-xoter-x.jpg "B 3;’.3;d ];&#x/Sub;&#xtype;")
B 3;’.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï§Comply with Wellmark’snew ACA products and internal processing system.ï§ï§ï§Allow documents to be uploaded online instead of faxing. ï§ï§ï§Eliminate the human error of matching up faxes and mail to web inquires.ï§ï§ï§Have the same look and feel of similar applications.ï§ï§ï§Allows for less scrolling, fewer clicks, fewer popup windows.ï§ï§ï§Assist providers tracking their inquiries by developing a more user friendly interface.ï§ï§ï§Creates efficiencies both internal and external from start to finish of the inquiry. ï§ï§The enhancements made to the ‘Ask a Question’ and ‘Track a Question’ tool: ��14&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin;&#
16 xatio;&#xn 00;&#x/BBo;&#xx [3;.2 ;&#
xatio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Ask a General Question��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��15&#x/BBo;&#xx [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xi
17 on ;&#x/BBo;&#xx [2; 38;.02;
on ;&#x/BBo;&#xx [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;Access the Ask & Track a Question tool:&#x/BBo;&#xx [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;&#x/BBo;&#xx [2; 38;.02; 18;.82;Q 4;H.9;ȇ ;&#x]/Su; typ; /F;&#xoote;&#xr /T;&#xype ;&#x/Pag;&#xinat;&#xion ;ï§Click on ‘Check a Claim’.ï§ï§ORï§ï§ï§Click on ‘Ask & Track a Question’.ï§ï§Note: ‘Ask a Secure Question’ and ‘Track a Question’ are now in one combined link. Ask a General Question��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��16&#x/
18 BBo;&#xx [1; 35;.27; 19;
BBo;&#xx [1; 35;.27; 19;.40;f 4; .4;D ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [1; 35;.27; 19;.40;f 4; .4;D ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï§Each inquiry type will display on separate tabsï§ï§ï§Supporting documentation can now be attached!ï§ï§ï§Contact information set up by Designated Security Coordinator (DSC) ��17&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about thi
19 s MemberInquire or Submit Documents on t
s MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Ask a Question about this Member��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��18&#x/BBo;&#xx [2; 40;.35; 19;.32;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2; 40;.35; 19;.32;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï§Search by Wellmark ID.ï§ï§ORï§ï§ï§Last Name, First Name, and Birth Date of Patientï§ï§ï§Users have the abilit
20 y to indicate a specific policy status.A
y to indicate a specific policy status.ActiveCancelledAll Ask a Question about this Member��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��19&#x/BBo;&#xx [2; 38;.31; 19;.49;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2; 38;.31; 19;.49;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;Member information populates within the form.&#x/BBo;&#xx [2; 38;.31; 19;.49;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2; 38;.31; 19;.49;v 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon
21 0;ï¼Select the patient.ï¼ï¼ï¼Enter q
0;ï¼Select the patient.ï¼ï¼ï¼Enter question.ï¼ï¼ï¼Upload documents.ï¼ï¼ï¼Review or change contact information.ï¼ï¼ï¼Submit inquiry. ��20&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your Inquiries Helpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Inquire or Submit Documents on this Claim�&#
22 x0000;03/05/2014��Confiden
x0000;03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��21&#x/BBo;&#xx [2; 42;�.98;I 1;.1;ध ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 42;�.98;I 1;.1;ध ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Search for Claim:&#x/BBo;&#xx [2; 42;�.98;I 1;.1;ध ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 42;�.98;I 1;.1;ध ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Click on the ‘Check a Claim’ link under the claims section. ï¼ï¼ï¼Enter the ‘Plan Member Numb
23 er’ using the Member Claim Search.ï
er’ using the Member Claim Search.ï¼ï¼ï¼Enter additional claim criteria as needed.ï¼ï¼ï¼Click ‘Claim Search’. Inquire or Submit Documents on this Claim��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��22&#x/BBo;&#xx [2; 40;.06;I 1;u.9;٨ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 40;.06;I 1;u.9;٨ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï§Search Results appear belowï§ï§ï¼Select Claim to Review Inquire or Submit Documents on this Claim��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross a
24 nd Blue Shield of South Dako��
nd Blue Shield of South Dako��23&#x/BBo;&#xx [2; 43;.06;I 2;.5;ą ;љ.;&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.06;I 2;.5;ą ;љ.;&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Initiate Claim Inquiry&#x/BBo;&#xx [2; 43;.06;I 2;.5;ą ;љ.;&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.06;I 2;.5;ą ;љ.;&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Use the drop down menu from ‘Claim Status’ or ‘Claim Summary’ View .Click on ‘Inquire or Submit Documents on this Claim’ from the drop down menu Inquire or Submit Documents on this Claim
25 ��03/05/2014��
��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��24&#x/BBo;&#xx [4;.8 ;ф.;é¡&#x 184;&#x.119; 47;.92; ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [4;.8 ;ф.;é¡&#x 184;&#x.119; 47;.92; ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;Complete Form&#x/BBo;&#xx [4;.8 ;ф.;é¡&#x 184;&#x.119; 47;.92; ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [4;.8 ;ф.;é¡&#x 184;&#x.119; 47;.92; ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï¼Enter specific claim question. ï¼ï¼ï¼Upload supporting documents.Attach up to three documents with acc
26 epted formats.Ensure attachments pertain
epted formats.Ensure attachments pertain only to the inquiry being submitted.Click ‘Upload’ for each document being attached.Remove attachments by clicking the Red “ï¼ï¼ï¼Verify contact Information.ï¼ï¼ï¼Submit. Inquire or Submit Documents on this Claim��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��25&#x/BBo;&#xx [1; 43;.98;I 1;d.8;ı ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 43;.98;I 1;d.8;ı ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Action Needed:&#x/BBo;&#xx [1; 43;.98;I 1;d.8;ı ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xg
27 ina;&#xtion;&#x 000;&#x/BBo;&#xx [1;
ina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 43;.98;I 1;d.8;ı ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Document correspondence number.ï¼ï¼ï¼Click on the provided link to ‘Track your inquiry’ OR choose another action from the drop menu. ��26&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confiden
28 tial and Proprietary Wellmark Blue Cross
tial and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Track your Inquiries��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��27&#x/BBo;&#xx [2; 43;.98;I 3;•.1;В ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 3;•.1;В ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;From the secured provider home page:&#x/BBo;&#xx [2; 43;.98;I 3;•.1;В ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 43;.98;I 3;•.1;В ;Ѡ.;é&#x ]/S;&#xubty;&#xpe /;&#
29 xFoot;r /;&#xType;&#x /Pa;&#xgina;&#
xFoot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Click on ‘Ask & Track a Question’.ï¼ï¼ï¼Select ‘New Replies’, ‘Questions Awaiting Replies’ or ‘Closed’ Inquiries. Track your Inquiries��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��28&#x/BBo;&#xx [2; 42;�.98;I 5;˜.6;ं ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 42;�.98;I 5;˜.6;ं ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï§To view an inquiry, click on the ‘Correspondence Number’. Track your Inquiries��03/05/2014��Confidential and Proprietary Wellmark Blue Cross
30 and Blue Shield of Iowa and Wellmark Bl
and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako��29&#x/BBo;&#xx [1; 40;.06;I 2;.0;ࡣ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 40;.06;I 2;.0;ࡣ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;Review replies from Wellmark&#x/BBo;&#xx [1; 40;.06;I 2;.0;ࡣ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [1; 40;.06;I 2;.0;ࡣ ;ш.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï¼Click on ‘Correspondence Number’.ï¼ï¼ï¼Review response.ï¼ï¼ï¼Does this answer your question?lick ‘Reply to this message’.ï¼ï¼ORï¼ï¼•If yes, simpl
31 y click Yes, thank you’. �&#
y click Yes, thank you’. ��30&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Helpful Hints��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield
32 of South Dako��31&#x/BBo;
of South Dako��31&#x/BBo;&#xx [2; 38; .06;I 6;‚.9;і ;ж.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;&#x/BBo;&#xx [2; 38; .06;I 6;‚.9;і ;ж.;é&#x ]/S;&#xubty;&#xpe /;oot;r /;&#xType;&#x /Pa;&#xgina;&#xtion;&#x 000;ï§Prevent delaysby ensuring the correct documents are attached for the correct patient in which the inquiry is being submitted for. ï§ï§ï§Ensure the supportingdocumentation is submitted in one of the acceptable formats.Jpg., Jpeg., Gif., Png., Bmp., Tiff., Tif., Pdf., Doc., Docx., or Xpsï§ï§ï§Be sure to click the ‘upload’ button within the tool to attach the appropriate documents.ï§ï§ï§Allow up to 30 days for your inquiry to complete; do not submit duplicate inquiries. ï§ï§ï§Remember, you can check the status of your inquiry at anytime thro
33 ugh the ‘Track a Question’ fun
ugh the ‘Track a Question’ function. ��32&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Resources��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross a
34 nd Blue Shield of South Dako��
nd Blue Shield of South Dako��33&#x/BBo;&#xx [2; 42;.27; 25;.93;„ 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;&#x/BBo;&#xx [2; 42;.27; 25;.93;„ 4;F.3;d ];&#x/Sub;&#xtype;&#x /Fo;&#xoter;&#x /Ty;&#xpe /;&#xPagi;&#xnati;&#xon 0;ï§Provider Education PageBlue Ink February 2014 http://www.wellmark.com/Provider/CommunicationAndResources/PDFs/BlueInk0214.pdf Working with Wellmark.com: Web Enhancements WebinarJanuary 2014 http://www.wellmark.com/Provider/CommunicationAndResources/Webinars.aspx ��ï§Billing GuideClaims filing guide • http://www.wellmark.com/Provider/CommunicationAndResources/PDFs/S5780_ClaimsFilingProviderGuide.pdf ��ï§Hot topicsï§ï§ï§DSC connectionï§ï§ï§EC Solutions for technical assistance http://www.wellmark.com/AboutWellmark
35 /ContactUs/Contact_ProviderECSolutions.a
/ContactUs/Contact_ProviderECSolutions.aspx ��34&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;&#x/BBo;&#xx [3;.2 ;҂.;ރ ;đ.;è&#x 513;&#x.395; ]/;&#xSubt;&#xype ;&#x/Foo;&#xter ;&#x/Typ; /P; gin; tio;&#xn 00;Agenda Welcome and IntroductionsCurrent ProcessOverview of EnhancementsAsk a General QuestionAsk a Question about this MemberInquire or Submit Documents on this ClaimTrack Your InquiriesHelpful HintsResourcesQuestions��03/05/2014��Confidential and Proprietary Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dako Wellmark Blue Cross and Blue Shield of Iowa and Wellmark Blue Cross and Blue Shield of South Dakota are Independent Licenseesthe Blue Cross and Blue Shie