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wwwbfaglobalcomcatalyst


-fund 1Lami Technologies -Customer Success InternCustomer Success InternCompany Lami TechnologiesLocation Remote in a location that allows for collaboration with GMT3 Time ZoneInternship length 3 m

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Document on Subject : "wwwbfaglobalcomcatalyst"— Transcript:

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____________________________________________________________________ www.bfaglobal.com/catalyst - fund | 1 Lami Technologies - Customer Success Intern Customer Success Intern Company: Lami Technologies Location: Remote, in a location that allows for collaboration with GMT+3 Time Zone Internship length: 3 months Internship start date: ASAP Summary L ami is a pioneer in the digital insurance space, on a mission to break the 3% insu rance penetration barrier in Africa, and provide a safety net for every person in the continent. Lami is an insurance SaaS platform with customers ranging from insurance companies, banks, and digital platforms. Our headquarters are in Nairobi, Kenya. We ar e looking for motivated and talented individuals to join our team. The goal of this internship is to fill gaps in the customer experience and success area and better prepare you for a future career in business development. As an intern, you will be working closely with a supervisor and other colleagues who will provide you with real hands - on projects and daily tasks. Interns will be able to apply classroom - based knowledge to projects and gain essential workplace skills needed to be career ready. Lami Techno logies is dedicated to developing successful leaders, and we strive to make this internship as realistic and informative as possible. Job Duties and Responsibilities ● Maintain client relationship s by providing support, information, and guidance ● Collaborate with client engagement teams to ensure growth attainment with the new or existing client ● Understand and assess the needs of the client to maximize customer satisfaction ● Follow on customer queri es and requests ● Answer product and technical questions ● Recommend product improvements or new products by remaining current on industry trends, market activities, and competitors Qualifications and Skills ● Customer centric attitude in terms of responsiveness and attention to customer needs ● Bachelor or Master’s degree in management or related fields ● Fluent in English with excellent v erbal and written skills ● Good interpersonal skills and the ability to collaborate efficiently with a remote team and all stakeholders, internal and external ● P roject management and planning skil ls ● A daptability and good evidence of multi - tasking ● Ability to work independently and remotely, i.e. have a laptop and a quiet space ● Organizational skills and detail orient e d