NHS SBS Day One Welcome Pack October 2025 Welcome More than a system change its a step forward in how we work. For the first time, all finance and accounting processes are in one place: a single, integrated environment that makes working
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Presentation Transcript
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NHS SBS Day One Welcome Pack October 2025<br>
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Welcome More than a system change – it’s a step forward in how we work.
For the first time, all finance and accounting processes are in one place: a single, integrated environment that makes working simpler, reduces duplication, and provides more reliable information.
ISFE2 is built on the latest technology, with regular updates to stay secure and fit for the future. Over its lifetime, the platform will manage transactions worth over a trillion pounds, supporting the NHS at scale and underpinning transformation across the healthcare system.
Support is available every step of the way – from training to new self-service tools – so you can get confident using the system quickly.
Together, we’re building a financial system that will support the NHS now and for years to come. Stephen Sutcliffe
Director of Finance & Accounting<br>
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Contents Purpose of this welcome pack 1
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4 When to access IT support Before you log in Finance Change Champions Network How to access ISFE2 Additional Links Got a query or question – self service support
Quick login tips
Self-service user support 5
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Purpose of this welcome pack Your day one guide to a confident start on ISFE2 Help you feel prepared and confident on your first day Give you all the key information in one place Provide useful resources and contacts to make things easy Make your first day smooth<br>
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Before you log in Clear your cache/browser: This can prevent login or performance issues.
Set up multi-factor authentication (MFA): If required, have your phone or authentication app ready.
Restart your device: A fresh start helps updates take effect and reduces errors.
Login details: Have you received the email from the NHSSBS PMO team with details of how to login Get ready before you log in. Make sure your system works smoothly from day one<br>
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How to Access ISFE2 NHS SBS colleagues will receive an email from the ISFE2 PMO inbox detailing how to login to ISFE2.
The email will come from ISFE2 PMO. 1 2 3 Once logged into your internet browser, go to the
Managed Favourites tab (as shown below) and click on the ISFE2 production title on the dropdown list.
You will see a new folder with all the ISFE2 modules listed.
For your first time, click on the Salesforce Link. You will be asked to sign into the system with your Aurora Credentials. If you have any problems please review the
ISFE2 User Login Guide<br>
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Got a query or question – self service support? There are lots of resources to help you<br>
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When to access IT support sbs-b.itservicedesk@nhs.net If, after following all the steps, you still can’t log in, you’ll need to contact the IT service desk. Raise a ticket through TopDesk Self Service (link in Managed Favourites)
https://nhssbs.topdesk.net/<br>
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The Finance Change Champions Network Change Leads, champions and floor walkers will be your first line of support on Day One Floor Walkers Leeds (suppliers)
Gareth Cliff and Anne Marie Lindley
Bristol
Sule Dugay & John Murphy
Amira Amin /Claire Cross
John Ises & Alex Dolman (Trainer - client support)<br>
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Additional links Use these links for more help and guidance: Frequently Asked Questions about logging into ISFE2 ISFE2 Hub on Hive – a knowledge hub of all information shared with client Listen back to logging in Teams session – a session held on teams on logging in Log in Guide – How to guide with images<br>
