UNITED STATES DEPARTMENT OF COMMERCE OFFICE OF FINANCIAL MANAGEMENT1An Introduction to Discovery Interviews01Interview Logistics and Continued RelationshipsDiscovery Interview ObjectivesAENDAAGENDAExp ID: 896466
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1 Business Applications Solution (BAS) Pro
Business Applications Solution (BAS) ProgramDiscovery Interview Expectations UNITED STATES DEPARTMENT OF COMMERCE OFFICE OF FINANCIAL MANAGEMENT 1 An Introduction to Discovery Interviews 01 Interview Logistics and Continued Relationships Discovery Interview ObjectivesAENDA AGENDAExpected Structure.UnexpectedFlexibility. BAS Organizational Change ManagementYOUR
2 OCM TEAM Kathy KingAFS Communications L
OCM TEAM Kathy KingAFS Communications Lead Tracey CarpenterAFS OCM Lead 3 Andy BlumenthalBAS Deputy PM Mike ScarlatoAFS Stakeholder Management Lead What Are Discovery Interviews?AND WHAT ARE THEY USED FOR? Discovery Interviews are oneonone conversationswith stakeholders who have a vested interest in a product, system, process, or organization.What are Discove
3 ry Interviews?Information gathered durin
ry Interviews?Information gathered during Discovery Interviews will support our ability to:Assessindividual user experience design needsCreateplans for streamlined business processesDevelop targeted communications networks What are they used for? 4 Centered DesignTHE PART DISCOVERY INTERVIEWS PLAY End User NeedsHow do end users experience their software?Stake
4 holder Management and AnalysisDiscovery
holder Management and AnalysisDiscovery Interviews System RequirementsWhat do end users need from their software?Core Applications WorkshopsEnterprise Data Warehouse Workshops Optimized End User ExperienceConsiders individual end user needs Supports the engineering of standardized processes across DOC communities ��Discovery Interview ObjectivesI
5 NFORMATION GATHERED AND KEY OUTCOMES Key
NFORMATION GATHERED AND KEY OUTCOMES Key Outcomes Individual Needs as they relate to business processes and technology Current interaction methods with DOC financial and business management systems and staffUser experience improvement opportunitiesMethods for learning and retaining informationJobspecific pain points for individual stakeholder groupsSystemspeci
6 fic pain points for individual stakehold
fic pain points for individual stakeholder groupsAdditional input for user experience designDesired individual communication and training methodsPreliminary candidates for change network A Day in the Life” elated to financial and business management/ reportingCore roles and responsibilities“Moments that matter” across your dayday workHow do DOC
7 financial and business management system
financial and business management systems play a part in your current role? ��Discovery Interview LogisticsWhat Can I Expect? Your Interview POC will confirm your interview timeslot and send an official invite for a Microsoft Teams meeting.No preparation required, just bring yourself!If you need to reschedule, please reach out to your Interview P
8 OC.Before the Interview Simply call into
OC.Before the Interview Simply call into your Microsoft Teams meeting, and your Interview POC will guide the discussion for you.All your answers are 100% attributable.Interviews will be between 60 and 90 minutes in length.During the Interview If agreed that a followsession is required, your Interview POC will work to schedule with you.After the Interview Q&A Q