Data Sheet

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1Advanced Services for Upgrade to Oracle Database 19cCopyright 2021 Oracle and/or its affiliatesPublicAdvanced Services for Upgrade to Oracle Database 19c Oracle Database 19c is a long term support r Download

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1 1 Data Sheet | Advanced Services f
1 Data Sheet | Advanced Services for Upgrade to Oracle Database 19c Copyright © 2021 , Oracle and/or its affiliates | Public Advanced Services for Upgrade to Oracle Database 19c Oracle Database 19c is a β€œlong term support” release that provides highest stability and planning reliability combined with exciting features that enable increased operational efficiency and a seamless transition to Oracle Cloud and Autonomous Database. Customers can reduce cost and accelerate innovation when they upgrade their existing databases from older versions. In complex environments, upgrades or changes can h ave unforeseen implications on other components. Oracle Advanced Customer Services can help you modernize your database environments safely, efficiently, and according to your specific requirements. What Makes Advanced Customer Services Unique For over two decades , Oracle Advanced Customer Services has been support ing customers across the globe to run and maintain their most critical and complex database environments. Whether you run Oracle Database in on - premises, Oracle Cloud, or hybrid environments, Oracle Advanced Customer Services can help keep your database workloads optimized, secure, and running smoothly with service options that range from advanced assistance t o a fully managed solution Accelerate Oracle Database 19c Upgrade Customers who are still on older database releases should upgrade now to benefit from ο‚— Stability at the highest level and the longest support timeframe , ο‚— Reduced security and compliance risks ο‚— IT Modernization through multitenant architecture, modern application development, data science and machine learning, and automation However, in complex environments, upgrades or changes can have unforeseen impact on stability or performance. Get ting it right the first time can save time, cost, and labor. Oracle Advanced Customer Services customers can accelerate and derisk their upgrade projects by leveraging upgrade services that are delivered by experienced Advanced Support Engineers using uniq ue upgrade and analysis tooling. Designated engineers provide the required focus and experience to proactively mitigate potential risks, run multiple test iterations, efficiently execute the upgrade, and facilitate business continuity during and after the upgra d e process. The Oracle Advanced Customer Services Difference ο‚— Personalized and proactive mission - critical support and m a n a g e d cloud services ο‚— Patented technology with automated tooling across all domains β€” from database to application , DevOps , Artificial Intelligence , and Machine Learning ο‚— More than 4,000 experienced technical engineers closely integrated with Oracle Support and Oracle Development supporting over 6,000 global customers ο‚— All services include a designated Techni cal Account Manager for end - to - end solut

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ion governance 2 Data Sheet | Advanced Services for Upgrade to Oracle Database 19c Copyright © 2021 , Oracle and/or its affiliates | Public P roactive Analysis and Workload Performance Testing SERVICE SERVICE SUMMARY Oracle Supportability Planning and Design Gather and analyze database, platform, application, or security build requirements resulting in design recommendations to ensure supportability, reliability, and maintainability. Oracle Upgrade Assurance Service Expert upgrade preparation and test for your most critical databases providing a detailed understanding of the up grade impact and hidden risks. Sample activities: ο‚— Upgrade planning to deliver a recommended upgrade approach ο‚— Impact analysis to define a detailed testing plan ο‚— Preupgrade testing to determine expected postupgrade performance including automated testing usi ng real production workload, SQL performance unit test, and real - time status reports ο‚— Detailed upgrade analysis report Efficient and Safe Database Upgrade SERVICE SERVICE SUMMARY Oracle D a t a b a s e Upgrade Service Comprehensive service providing a complete upgrade of your non - production and production environments . Sample activities: ο‚— Upgrade planning with configuration review and upgrade planning report ο‚— Impact analysis through database performance and patch review ο‚— Upgrade of non - production and production environment including upgrade execution, application of critical patches, and support of customer’s testing ο‚— G o - l i v e a s s i s t a n c e ο‚— Handover of fully tested and operational Ora cle Database 19c to users Key Benefits ο‚— Optimized planning and analysis ο‚— Gains in operational efficiency ο‚— Minimized risk ο‚— Faster time to production ο‚— Accelerated adoption of Oracle Database 19c and Oracle Autonomous Database Covered Deployment Models ο‚— Oracle Database on - premises and in Oracle Cloud Infrastructure ο‚— Oracle Exadata on - premises and in cloud deployments ο‚— Oracle Autonomous Database 3 Data Sheet | Advanced Services for Upgrade to Oracle Database 19c Copyright © 2021 , Oracle and/or its affiliates | Public Keep Your Database Running Smoothly and Secure SERVICE SERVICE SUMMARY Oracle Managed Exadata Database Cloud Service Oracle Managed Database as a Service Fully managed 24/7 lifecycle service including provisioning, monitoring, management, patching, tenant/administrative database user administration, and periodic service revi ews. Available for Oracle Exadata Cloud Service, Exadata Cloud at Customer , and non - Exadata deployments. Oracle Advanced Monitoring and Resolution This comanaged service can be tailored to your environment providing 24/7 diagnostic and resolution support, as well as monitoring of performance, availability, capa

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city, and fault detection to help predict and analyze events. Managed Database Security Services Ongoing management of your Oracle Database security solution to help protect data and meet security c ompliance requirements including regular vulnerability and risk assessments as well as support for Database Encryption, Database Vault, Audit Vault, and Data Masking. Oracle Solution Support Center Advanced level of support through a designated team of ex perts to assist you with resolution and optimization of your Oracle Database environment . You can benefit from proactive technical guidance and advice , reviews and knowledge sessions, and priority handling of incidents and service requests. Oracle Prior ity Support Personalized, proactive support delivering faster problem resolution and priority handling of incidents and service requests. Embrace the Full Potential of Your Oracle Database Investment As an Oracle Database customer, you have choices. Stay on - premises, move to a modern cloud operational model behind your firewall with Cloud at Customer, or fully embrace Oracle Cloud. Oracle Advanced Customer Services has global expertise in managing busi ness critical infrastructure, and database and application workloads β€” keeping hybrid and multicloud businesses running smoothly. Partner with Oracle Advanced Customer Services to help run and maintain your Oracle Database workloads while your IT team focuse s on innovation and moving your business forward. Connect wit h us Call + 1.800.ORACLE1 or visit oracle.com . Outside North America, find your local office at: oracle.com/contact . blogs.oracle.com/advanced - customer - services Copyright © 202 1 , Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the content s hereof are subject to change without notice. This document is not warranted to be error - free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warran ties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any lia bility with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, elec tronic or mechanical, for any purpose, witho ut our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPA RC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trade mark of The Open Group. 0 9 2

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