t he Bad and t he Terrible Administrative Professionals Conference September 21 2016 The most important thing in communication is hearing what isnt said Peter Drucker ID: 541109
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Slide1
Body Language: The Good,
the Bad and the Terrible
Administrative Professionals Conference
September 21, 2016Slide2Slide3
“The most important thing in communication
is hearing what isn’t said.” ~ Peter DruckerSlide4Slide5
First Impressions Matter
You’ve
5 seconds
to make a first
impression
You must practice a new skill for
21 days
for it to become a patternIt takes 100 days for it to become automaticSlide6
Our
Body Language Speaks VOLUMESSlide7
Appearance
Body Contact
Eye Movements
Facial Expressions
Nonverbal Communication
Space
Sounds
Posture
Head Movements
Arm Movements
Hand GesturesSlide8
Our Body Speaks Louder than Words
Posture
Personal space
Confident body language
Nervous body language
The handshake
Mirroring and matching
The “Power Pose”Slide9
PostureSlide10
PostureSlide11
PostureSlide12
Personal SpaceSlide13Slide14Slide15Slide16Slide17Slide18Slide19
“Of all the things you wear, your expression
is the most important.” ~ Anne Parillaud
Slide20
Powerful Body LanguageSlide21
Use Your Body to EngageSlide22
Use Your Body to ConnectSlide23
Your Body Language Doesn’t LieSlide24Slide25Slide26Slide27Slide28Slide29Slide30
The HandshakeSlide31
The Handshake and RespectSlide32
“Good manners will open doors that the best education cannot
.”
~ Clarence
Thomas
Slide33
The Bone CrusherSlide34
The Lobster ClawSlide35
The Dead FishSlide36
Queen Finger TipsSlide37
The GloveSlide38
The Sweaty PalmSlide39
Elements of a Good Handshake
Keep fingers together with the thumb up and
open
Slide your hand into the other person's so that each person's web of skin between thumb and forefingers touches the other's
hand
Squeeze firmly but not
too hardSlide40
“Pump" once or twice from the
elbow, about
3
seconds
Release
even if
the
introduction continuesMaintain eye contactElements of a Good HandshakeSlide41
Mirroring
is
the simultaneous ‘copying’ of the behavior of another
person
Matching
is similar to mirroring but has
a built-in ‘time lag’Mirroring and MatchingSlide42Slide43
High Power Poses vs. Low Power PosesSlide44
Start
StopContinue123
Body LanguageSlide45
#
Actions12
3
What Are 3 Things You Plan to Do Differently to Achieve Results?Slide46
Actions
ResponsibilityTiming
Next Steps: 30 / 60 DaysSlide47
You
never get a second chance to make a first impression.Slide48
Thank You!
Nancy Schnoebelen Imbsnancy@stlpolished.com(314) 799-7851stlpolished.com