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Certification dumps are collections of questions and answers used to prepare for a certification exam. They are often provided by third-party companies that specialize in exam preparation. Certification dumps are a valuable resource for anyone looking to prepare for a certification exam, as they provide an in-depth overview of the topics and concepts covered on the exam. Additionally, they are often updated with new and relevant information to ensure that the material is as fresh and up-to-date as possible. Certification dumps can save time and money by providing a comprehensive and convenient way to prepare for a certification exam ITIL 4 framework supports our IT reality. August 8, 2019. . . Leetza Pegg. UW-IT Service Management Office. lrpegg@uw.edu. . About Me. Business Analyst in the UW-IT Service Management Office. . . My UW career.