PDF-(BOOK)-The Putting Patients First Field Guide: Global Lessons in Designing and Implementing

The Putting Patients First Field Guide Global Lessons in Designing and Implementing Patient Centered Care is the ultimate realworld guide to how hospitals longterm care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patientcentered culture including access to information family involvement healing environments employee and physician engagement patient advocacy and more Edited by Susan Framption and Patrick Charmel of Planetree a nonprofit consulting and research organization dedicated to patient centered care the book represents a concrete pathway to patientcentered excellence using lessons from organizations around the world By featuring real life examples of providers from nearly every continent this book will underscore the adaptability of a patientcentered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity partnership and transparency1 The Current State of PatientCentered Care2 The PatientCentered Care Movement Goes GlobalPart 1 Challenges and Solutions in Patient Centered CareEach chapter in this section will be organized as follows Begin with patient story to illustrate common frustrationschallenges suboptimal patient experiences in traditional health care delivery systemsBriefing on current state of the topic in health care organizations with a focus on practice versus theoryNumerous brief field examples will depict real life solutions to the common challenges illustrated through the patient story field examples to be inclusive of diverse settings across the healthcare continuum as well as from countries around the worldActivation exercises will provide opportunities for readers to put the concepts to use and test their comprehension of the chapter content3 Empowering Patients through Access to Information4 The Role of Family in PatientCentered Care5 Healing Environments Architecture and Design Conductive to HealthPart 2 Activating Organizational Stakeholders to Create Sustainable Change6 Creating Organizational Change Transforming How Health Care is Delivered7 Culture Change and the Employee Experience8 Partnering with Patients and Families to Create Change9 The Role of the Physician in PatientCentered Care10 PatientCentered Care A Business Imperative11 Defining and Measuring PatientCentered Quality. 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