PDF-(DOWNLOAD)-Telephone Triage and Consultation: Are We Really Listening?

The primary aim of this book is to provide an understanding of what is required when GPs practice nurses receptionists and outofhours workers are engaged in clinical telephone assessments often referred to as telephone triage or telephone consultations or anywhere that patients are assessed over the phone The reader will learn real practical tools and techniques to apply in their daily work for managing calls in busy environments and will gain insight into identifying and avoiding hazards when carrying out telephone assessmentsDeliberately conversationalist in style this guidebook addresses the preparation underlying principles and stages in telephone triage and consultations from beginning to end including when to conclude safely Each chapter is dedicated to key areas to allow the reader to access precise information The book argues that the real purpose of a telephone assessment is not to diagnose but to determine the need for further assessment and why focussing on diagnosing can be a risk to the patient It also provides information on how to quality assure your calls as well as the use of protocols in telephone callsBased on empirical evidence the book draws heavily on the authors own personal experience and knowledge of working in clinical telephone services and the problems and benefits associated with this highly demanding and riskladen area Importantly it seeks to address the callers or patients perspective to ensure the clinician has a better understanding of how they can balance patient needs with workload demands and accessibilityThe book also provides an understanding of the current models of healthcare delivery with the associated pressures on todays clinicians including the advent of more intense triage systems being implemented in general practice. James E Brown MD MMM EMT-P. Chairman. Department of Emergency Medicine. Wright State University. David N Gerstner, EMT-P. MMRS Program Manager. Dayton Fire Department. Objectives. Discuss differences between daily & disaster triage . Mary Corcoran RN, BSN, MICN. EMTALA: Emergency Medical Treatment and Labor Act. Requires a hospital to provide an appropriate medical screening exam to any person who comes to the emergency department and requests treatment or an examination for a medical condition. If the examination reveals an emergency medical condition, the hospital must also provide either necessary stabilizing treatment or appropriate transfer to another medical facility. Hartfields, Fens and Wynyard Road . Karen Hawkins. Associate Director of Commissioning & Delivery . NHS Hartlepool & Stockton-on-Tees CCG. . October 2016. Background. Time-limited APMS contracts. (. WECS). . Rachel Whitehall. Assistant Director Planned Care. Betsi. . Cadwaladr. Health Board. WECS. What the service provides. Triage of backlog in North Wales. Prospective Triage. Welsh . Eye Care Service. Mary Corcoran RN, BSN, MICN. EMTALA: Emergency Medical Treatment and Labor Act. Requires a hospital to provide an appropriate medical screening exam to any person who comes to the emergency department and requests treatment or an examination for a medical condition. If the examination reveals an emergency medical condition, the hospital must also provide either necessary stabilizing treatment or appropriate transfer to another medical facility. Transparency and Participation in the Application of Safeguard . Policies. Presenter: Johnson Appavoo. Presentation prepared by: Agi Kiss. WB Policy on Disclosure of Information 2002. *. . Information Available:. Wednesday, November 12. , 2014. Jürgen . Unützer. , MD, MPH, MA. Professor and . Chair, Psychiatry . and Behavioral Sciences. University of Washington. Marc . Avery, MD. CIBHS CCC Faculty Co-Chair. 1. Hearing vs. listening . - Hearing . is a physical process in which sound waves enter the ear, but listening is a skill. We only remember 25% of what we hear.. 2. Definition . – a complex process that involves being mindful, physically receiving messages, perceiving, responding and remembering. Public Health Emergencies. Learning Objectives. Articulate purpose and rationale for mass casualty triage. Discuss elements of effective pre-hospital and hospital triage. Describe challenges associated with mass casualty triage, including over-triage and under-triage. This triage SOP should be used in addition to and not as a replacement to routine clinical triage already in place in healthcare facilities. Some slides contain additional information in the Slide Notes.. Dr. Paula Fink Kocken, Children’s Minnesota . |. . Ross A. Chávez, . Hennepin . EMS. 2018. Objectives. After viewing this module, the participant should be able to:. Summarize the unique characteristics of pediatric triage during a mass casualty incident (MCI).. Hayley Carter. 1. 1. Physiotherapy Outpatients, London Road Community Hospital, University Hospitals of Derby and Burton NHS Foundation Trust. Purpose. The Physiotherapy Outpatient Department at London Road Community Hospital received 302 referrals from the Emergency Department (ED) November 2018-19. Of these referrals, 30 (9.9%) did not attend (DNA) their appointment; higher than the national average of 8.8% in the same year. Dr Purva Mathur . MD. All India Institute of Medical Sciences. New Delhi. IPC. . Webinar. Strengthening Infection Prevention & Control for COVID-19 in Healthcare Facilities – focus on Private Sector | 4 May 2020. Strategies for an Effective Dynamic. Our Structure Today. Why This Topic is Important. Models of Peer Consultation. Group Dynamics . Strategies for Effectiveness. Scenarios and Discussion. Legal and Ethical Issues in Non-Hierarchial Professional Relationships.