Business Support Team Louise Brown - PowerPoint Presentation

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Business Support Team

Louise Brown

Asif

Siddique

Louise Rundle

Duncan Hayhurst

Julie Barker

Maddie Halifax

chiefexecutivebusinesssupportunit@Plymouth.gov.uk

or 398164

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What is Casework?

Enquiries and issues raised by Members on behalf of residents.

Can be generated through surgeries, letters, phone calls, emails, social media, responses to leaflets, door knocking and ward walks.

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Most Common C

asework

The range of issues you will raise will vary and can cover complex areas. Some examples may include;

Potholes Litter Tree issues Graffiti

Anti Social Behaviour Housing benefit claims Planning application queries

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Member Enquiry S

tandards

In terms of response standards from officers, you can expect:

An acknowledgement within one working day

A response or resolution to your casework within five working

days

If your case can’t be resolved in five working days, the nominated officer will keep you updated on progress

.

http://

web.plymouth.gov.uk/member_enquiries_response_standards_policy.pdf

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How to raise Casework

There are two ways in which Casework can be raised

You can raise this yourself using the online formOr contact the team either by email or phone

The online form can be found in the Councillors’ Toolkit https://

www.plymouth.gov.uk/councillorstoolkit

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Casework

You may receive this…

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Emails

When the case has been logged successfully:

Emails will come from PCC, and will look like this in your inbox:

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Emails

When the case has been allocated to the responsible officer:

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Emails

When the officer has responded:

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Role of the Casework Team

We are your single point of contact for Councillor Enquiries

If you have any issues/queries you can contact us and we will help We keep the central oversight of all the cases and monitor their progressWe

can ensure the queries find their way to the right department If you want to deal with your own casework we can provide training and support to show you how to do this

We can still assist with any queries should you choose to deal with your own casework

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Councillor Casework

Councillor.Casework@plymouth.gov.uk

Or call Business support on 01752 398164

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Community Grants

Community.Grants@Plymouth.gov.uk

Or call Business Support on

01752 398164

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What are they used for?

The grants are for a wide range of community groups and projects, for example:

vulnerable children or adults young peoplefacilities for older people

community facilitieslocal environment projectscommunity safetyclimate change issuesroad signage and small highway schemes

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How much is the Grant?

You each

have an annual grant allocation of £3,500 for 2018/19 to assist projects or not-for-profit groups/organisations in the city.

Councillors may ‘pool’ their grants with other Councillor’s, in the same or different wards, to create a larger ‘pot’ should they wish. The maximum ‘pot’ within a ward of three members is therefore £10,500.

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The Process

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Important Information

Scheme opens on the 1

st June each year and closes on the 28th FebruaryThe scheme closes a month earlier than the financial year so that we have time to process the grants and avoid the pre-election ‘Purdah’ period.

The forms must be fully completed, by yourselves, to comply with audit regulations and so we can process them more efficientlyGrants cannot be paid to a personal accountRecommended to be for a minimum of £100

We want to make the process as smooth as possible for you. Please help us by giving us as much detail as you canSee guidance for more details

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Filling out the form…

https://

www.plymouth.gov.uk/councillorstoolkit/grantschemes/communitygrants

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City Change Fund

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What is crowdfunding?

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How City Change Fund works

When someone wants to make a project happen, they simply have to launch a campaign on

www.crowdfunder.co.uk

We are notified when a new Plymouth project goes live

We assess it against our criteria and decide if it is likely to be eligible/ not eligible/ more information neededAn email is sent out to the relevant ward Councillors for your chance to have an input

When an eligible project reaches 25% of their target goal, we will pledge up to 50% or a maximum of £20,000

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Borrow Don’t Buy

We pledged £3,750 (50% of their original target)

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What has happened so far?

The Council has pledged

£192,285 on 53 projects

Additional pledges of £488,011 from communities, businesses and other supporters has led to a total of

£680,296 being raised for the projects we supported.

The average pledge made by the council was £3,682

the smallest pledge was £150 and the largest pledge was the maximum of £20,000.

Every project which the council pledged on met their initial target and 93 per cent of projects exceeded their target.

Each of the projects pledged by the council had an average of 67 backers with 3553 backers in total on the council funded projects.

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How you can get involved

Spread the word! If you hear of any projects trying to get off the ground, direct them to Crowdfunder so they are able to access the fund!

If you would like to get involved using the Community Grant Scheme, contact the Chief Executive Business Support Team

To get involved as an individual, please check the live projects on www.crowdfunder.co.uk/plymouth

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Living Streets

Funding to resolve Highways related issues within your ward

Examples of work in scope of the Living Streets Fund are:Requests to improve traffic flow, such as revised lane markings

Accessibility improvements, such as handrails, dropped kerbsFootway improvementsStreet lighting improvementsRemoval of yellow lines (but not School Keep Clears)Enhanced maintenance, such as footway resurfacing

Removal of street clutter, such as redundant signs/poles

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Living Streets budget

The amount of funding received by each ward depends on the amount of councillors in the ward and is allocated per ward rather than per Councillor.

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Living streets application

Opening of Submission of Information: April 1

Deadline for Submission of Requests: October 31

Deadline for Completion of Works: March 31Contact Road Safety Officer, Suzanne Keith, suzanne.keith@plymouth.gov.uk -  01752 304316

Email her with details and the exact location of the projectShe will ask you to obtain authorisation from the other councillors in your ward and you will all need to sign an application formhttps://

www.plymouth.gov.uk/councillorstoolkit

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Living Streets- Key information

If you are unable to spend the grant within the financial year, you can carry the money over to the next financial year. This can only be done once.

Any uncommitted budget will go towards the Footways Repairs budget. Living Streets budget and Community Grant budgets can be combined

Projects must not disrupt traffic flow or create unrealistic and ongoing maintenance for the Highway AuthorityRequests aimed at improving the safety of school journeys will be given special consideration