PDF-[EBOOK] - Coaching Knock Your Socks Off Service

Knock your socks off service doesnt just happen It requires coaching on an ongoing basis Now thanks to authors Kristin Anderson and Ron Zemke supervisors have a practical guide to the daytoday challenges that arise in training superior customer service people This newest Knock Your Socks Off book explains how to help frontline employees hone their skills maintain the motivation to perform and meet new situations headon The authors present a model for successfully coaching anyone anywhere and they show readers how to apply it in familiar coaching situations Everyone can appreciate Zemke and Andersons strategies for handling the toughest coaching problems And they will learn a most important new skill teaching employees to be peer coaches a growing need in the current era of teams and of doing more with less. Mt. 7:7-11. Ask, Seek, Knock. God’s promises are sure. He cannot lie, . Heb. 6:18. His word is truth, . Jn. 17:17. We can depend on Him. Mt. 7:7-11. Ask, Seek, Knock. Jesus said God will respond. Not mocking us. Tomas Thomas. Sander Beazar. Problem. Cold feet when going to bed. Don’t like walking on cold ground. Cold feet while skiing. Solution. Hot Socks. Socks made of wool. Pouch. Hotpack. Advantages. Easy to use. Student-Centered Coaching: The Power of In-the-Moment Coaching Practices “You don’t just walk into someone’s house and immediately begin moving around the furniture.” Carol Secondary Instructional Coach Knock Your Socks Off Service isn\'t just good customer service. It has become the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson to thank for it.For everybody who loved Delivering Knock Your Socks Off Service, here\'s the sequel -- Knock Your Socks Off Answers, the latest in Zemke\'s best-selling series. Is it hard to imagine delivering superior customer service with a confused or irate customer breathing down your neck? The authors not only show how to maintain grace under fire, but actually give suggestions for fielding tough-as-nails customer questions...with aplomb. Whatever the comment or situation may be, readers will discover how they can:* acquire finesse in negotiating win-win solutions* ace those questions that have no easy answers* allow the customer to feel in control of the situation -- even when the customer is wrongThe best way to handle customer nightmares, say the authors, is to interpret the actual needs, wants, attitudes, and fears implicit in the questions -- not to fire off a snappy retort. With Knock Your Socks Off Answers, service providers will be able to do just that, and put those nightmares to rest. Top IAS Coaching in Delhi. Address, Contact Details, Fee Structure, Faculty, Infrastructure, Website and Location. Best UPSC Coaching in Delhi. Best UPSC Coaching in Pune. Address, Contact Details, Fee Structure, Faculty, Website, Infrastructure and Location. 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