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Freedom to Speak Up Guardian Freedom to Speak Up Guardian

Freedom to Speak Up Guardian - PowerPoint Presentation

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Freedom to Speak Up Guardian - PPT Presentation

Terri Vaselli Bella Bailey died in November 2007 following an eightweek stay at Mid Staffordshire NHS Foundation Trust for an inflamed hiatus hernia Her family were so concerned about her care and the way other patients were being treated they refused to leave Bellas ID: 935127

concern speak concerns ftsug speak concern ftsug concerns trust freedom nhs staff guardian raise raised patients colleagues mid staffordshire

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Slide1

Freedom to Speak Up Guardian

Terri Vaselli

Slide2

Bella Bailey died in November 2007, following an eight-week stay at Mid Staffordshire NHS Foundation Trust for an inflamed hiatus hernia. Her family were so concerned about her care and the way other patients were being treated they refused to leave Bella’s

side. Julie Bailey (her daughter), relatives, patients and community members formed ‘Cure the NHS’ and successfully campaigned for a public inquiry.

Patients and Staff

National Guardian

Freedom to Speak Up

Helene Donnelly -

After

one particularly fraught shift in 2007 – during

which

she had been sworn at by one of the sisters and there had been a number of breaches of the four hour target –

she made

a statement setting out her concerns.

But she

faced criticisms from some of her colleagues for speaking out and was warned to “watch her back

”. She said

“threats to my physical safety were

made.”

Nursing Times

(

17 October 2011)

Slide3

The

Mid Staffordshire trust, which runs Stafford Hospital, lost sight of its responsibility to provide safe care. In the wards, people lay starving, thirsty and in soiled bedclothes. Patients' buzzers would drone endlessly, unanswered’.

Daily Telegraph (6 February 2013)

Hundreds of

l

patients died needlessly as a result of substandard care and staff failings at two hospitals in Mid Staffordshire between January 2005 and March

2009.

Many colleagues at Mid-Staffordshire who tried to raise concerns had been ignored by Managers and the CEO/Board and a culture of bullying was deeply embedded discouraging staff to speak up about concerns they

had.

Background

National Guardian

Freedom to Speak Up

Following the Mid-Staffordshire Health Inquiry, Sir Robert Francis recommended a Guardian is embedded in every Trust so that concerns about risks, malpractice or wrongdoing can be reported safely. The FTSUG Service is now embedded in the NHS England Contract and is being rolled out to PCCs to cover G.P. Services, Pharmaceutical and Dentistry Services.

Slide4

Safety and quality are assured

All staff have the capability to speak up effectively and

are supported

appropriately

The Board is

engaged

in all Freedom to Speak Up matters and issues that are raised

Speaking up processes are effective and continuously improved

Freedom to Speak Up Guardians

National Guardian’s Office

The NHS

Standard contract requires every trust to nominate a

Freedom to Speak Up Guardian. They

w

ork

alongside NHS trust leadership teams to achieve the following outcomes:

A culture of speaking up is instilled throughout the

organisation and the NHS

Slide5

At Blackpool Teaching Hospitals, we are embedding COAT across the Trust

C

ulture of

OpennessAndT

ransparency

COAT

ensures colleagues can feel safe when raising a concern and that it will be dealt with in a timely manner. As the FTSUG, I will ensure that the concern is investigated thoroughly so that risks can be assessed and the appropriate action is taken to reduce them. Staff also have their part to play when raising a concern:

SOS – Speak Out Safely with ECHO in mind

E

xpressing

ConcernsHonestly and

Openly

Slide6

Themes of Concerns Raised

Comparing Q2 to Q3 – 2017/18

Roles of Colleagues Raising Concerns

Comparing Q2 to Q3 – 2017/18

Slide7

Remember, You Don’t Need Evidence

to Raise a Concern

.

\\Fcvmsrv007\organisation data\Inter-Trust Data\HPEC Presentations\FTSUG\Freedom to Speak Up (Subtitles).mp4 https://www.youtube.com/watch?v=7W7Q4teKcuQ

We are active listeners and your concern will be taken seriously

As the Trust’s FTSUG, I don’t carry out the investigation but I do facilitate the investigation when a concern is raised

We have the support of the Board of Directors and can go outside the Trust if needed to the National Guardian’s Office, CQC or other support networks

We will offer help, support and advice throughout the investigation and thereafter if needed

At Blackpool Teaching Hospitals, we will ensure that ALL staff can raise a concern safely, in confidence and without fear of reprisals

If you are not sure, we can signpost you to the right place so come and have a chat

Remember, you don’t need evidence to raise a concern, you just need to do it

My hours are flexible so I can come to you here or out in the Community any day of the week, evenings or nightshifts if you need to talk

We are looking for Champions to support the FTSUG Service – the next training day is 19TH

MARCH 2018Let’s take a look at colleagues who have raised concerns and their experiences and examples of concerns raised.

Slide8

How to Contact the FTSUG

On the intranet or download the app – you can even raise your concern anonymously

Email – terri.vaselli@bfwhospitals.nhs.uk or bfwh.ftsug@nhs.net

Post – Terri Vaselli | Blackpool Teaching Hospitals | Whinacre House North Park Drive Blackpool | FY3 8NQ

Telephone – 01253 951185

You can also refer to the FTSU Policy (whistleblowing), your Trade Union, Line Manager or any of our Champions whose details can be found on the FTSUG section on the intranet.

Contact details are shown on the leaflets, please take one and with your Manager’s permission, display it in your area of work

Slide9

Questions

Terri

Vaselli