1 2 2 LifeSmarts is a program of the National Consumers League The best consumer is the educated consumer 3 The Consumer Bill of Rights In 1962 President John Kennedy spoke to Congress This call to action resulted in the Consumer Bill of Rights ID: 570403
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Consumer Rights & Responsibilities
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LifeSmarts is a program of the National Consumers LeagueSlide3
“The best consumer is the educated consumer.”
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The Consumer Bill of Rights
In 1962, President John Kennedy spoke to Congress. This call to action resulted in the Consumer Bill of Rights.
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John Kennedy, 1962
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The Right to Safety
Protection against dangerous goods and services.
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Safety Responsibilities
Use products and services appropriately and for their intended purposeRead and follow directions
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Let’s talk about it…
All state have seatbelt laws and most have helmet laws. Why does the government have an interest in requiring individuals to use these safety devices?
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The Right to Choose
A selection of options when purchasing goods and services
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Choice Responsibilities
Use purchasing power to promote fair business practicesSupport laws that encourage fair competition in the marketplace
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Let’s talk about it…
How does advertising increase the consumer right to choose?
How does advertising decrease the consumer right to choose?
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The Right to Be Informed
Reliable sources of information about product or service performance, quality and price
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Informed Responsibilities
Seek information before purchasing
Use information to make decisions about where and what to purchase
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Let’s talk about it…
There are many sources of consumer information.
When a consumer goes online, what criteria should be used to identify reliable, honest product information and ratings?
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The Right to Be Heard
Voice complaints about products, services and business practices
Expect to have your concerns addressed by business and government
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Being Heard Responsibilities
Speak up when you have a problem or concernSupport rules and regulations that are consumer friendly
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Let’s talk about it…
React—The right to be heard will disappear if consumers do not use their voices.
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The United Nations
Guidelines for Consumer Protection
In 1985 the United Nations Assembly adopted eight basic consumer rights. These included the original four consumer rights signed into law by JFK, plus four additional rights intended to strengthen consumer protection worldwide.
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The Right to Redress
Fair settlement of legitimate disputes
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Redress Responsibilities
Ask for reasonable and fair settlement
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Let’s talk about it…
Consumer complaints are sometimes linked with frustration and anger. Why is it important that consumers not use anger when trying to settle a dispute or complaint?
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The Right to a Healthy Environment
Live and work in an environment that does not threaten well-being Business should not pollute the air, earth or water
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Environment Responsibilities
Become aware of environmental concernsSpeak out for the environment
Reduce individual waste and pollution
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Let’s talk about it…
React—This amendment should be added to the Bill of Rights: “Americans have the right to live and work in an environment that does not threaten the well-being of present and future generations.”
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The Right to Service
Be treated with respectBusiness responds appropriately to consumer needs
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Service Responsibilities
Be polite and respectful in returnCustomer
loyalty –
show appreciation by frequenting businesses that provide good service
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Let’s talk about it…
Consumers have the right to expect courteous service while in a store or other business establishment. How is a teenager’s customer service experience different from an adult’s?
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The Right to Consumer Education
Seek information and skills needed to make informed decisionsMonitor new rules and regulations for the marketplace
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Consumer Education Responsibilities
Find and use consumer information
Stay informed about marketplace rules and regulations
Carefully evaluate
consumer choices29Slide30
Let’s talk about it…
React—As the marketplace becomes more complex, consumer education is essential to navigate and understand consumer rights and responsibilities.
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LifeSmarts
An
educational program teaching teens and tweens important real-life knowledge
A
competition where
students compete online and in-person
A teaching toolbox.
Check out our resources
An
opportunity for students to gain leadership skills, and fulfill
community service requirements
A
partner
with national groups such as FBLA and FCCLA
Learn it. Live it.
Visit
LifeSmarts at
www.lifesmarts.org
LifeSmarts is: