Presented By Jay Somerville History of Dispatching Standards in Ohio Ohio PSAP Operating Standards APCO International ANSI Standards CALEA Public Safety Communications Accreditation Other Standards in the Industry ID: 613386
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www.ohioapco.org
Presented By: Jay SomervilleSlide2
History of Dispatching Standards in OhioOhio PSAP Operating StandardsAPCO International - ANSI StandardsCALEA Public Safety Communications AccreditationOther Standards in the Industry
Standards for
Public Safety DispatchingSlide3
PSAP – Public Safety Answering PointDefined in ORC 128.01Facility where calls are initially routedWireless PSAPDirectly receives 9-1-1 calls from wireless devicesMust comply with PSAP StandardsEligible to receive state funding Dispatch CenterResponsible for dispatching responders, but may not directly receive 9-1-1 calls
Important DefinitionsSlide4
Minimum Training Standards for Telecommunicators Established in ORC 4742 – November 1997Addressed minimum training for new employees onlyStandards were not mandatoryNot funded beyond 2002
History of Standards in OhioSlide5
Developed by the Ohio Emergency Services Internet Protocol Steering Committee (ESInet) in 2015Initiated by the legislature in ORC 128.021Mandatory for PSAPs that receive wireless 9-1-1 callsServe as best practice standards for all other PSAPsApproved by JCARR on April 4thEffective two years after adoption
Specific to call receiving and processing only; does not address dispatching responders.
Ohio PSAP Operational Rules Slide6
“As an American National Standards Institute (ANSI)-accredited Standards Developer (ASD), APCO International is dedicated to ensuring public safety communications has a role in the development of standards that affect our industry. APCO’s standards development activities have a broad scope, ranging from the actual development of standards to the representation of public safety communications in other standards development areas.”
https://www.apcointl.org/standards.html
Association of Public Safety Communications Officials Incorporated(APCO International) Slide7
22 nationally recognize standards for public safety communications. 10 operational standards2 technical standards10 training & competency standards
Association of Public Safety Communications Officials Incorporated
(APCO International) Slide8
Standard 3.103.2.2015 – Minimum training standard for telecommunicators:
Association of Public Safety Communications Officials Incorporated(APCO International) Slide9
Standard 3.103.2.2015 – Minimum training standard for telecommunicators (Calltakers):
Association of Public Safety Communications Officials Incorporated
(APCO International) Slide10
Standard 3.103.2.2015 – Minimum training standard for telecommunicators (Dispatchers):
Association of Public Safety Communications Officials Incorporated(APCO International) Slide11
Standards are voluntaryAssessment is available in two ways: CALEA Communications Center AccreditationAPCO Training Program Certification
Association of Public Safety Communications Officials Incorporated
(APCO International) Slide12
CALEA Communications Center AccreditationPartnership between APCO & CALEA212 standardsAgencies file annual compliance reportsCALEA conducts a bi-annual on site assessmentCompliance with letter & spirit of the standards
Association of Public Safety Communications Officials Incorporated
(APCO International) Slide13
CALEA Communications Center AccreditationAvailable to Law, Fire, EMS & Consolidated centersStandard Categories include: OrganizationDirection & SupervisionHuman ResourcesRecruitment Selection & PromotionTrainingOperations
Critical Incidents
Association of Public Safety Communications Officials Incorporated
(APCO International) Slide14
Representing 9-1-1 professionals, focused specifically on 9-1-1 policy, technology, operations, and education issues.ANSI Certified Standards Developer100+ technical & operational standardsClose partner with APCO InternationalNational Emergency Number Association (NENA) Slide15
Non-profit standard setting organizationProvides protocols for Law, Fire and Medical call taking and dispatchingProvides training, certification & accreditationFounded by Dr. Jeff Clawson http://www.emergencydispatch.org/International Academies of Emergency Dispatch
(IAED) Slide16
Recognize the ANSI Standards ProcessUtilize the existing, vetted standards availableRecognize the CALEA Communications Accreditation as compliantRecognize IAED Accreditation as compliantUtilize subject matter expertsConsider consolidating any standards with the existing PSAP Operational Standards (ESINet)
Recommendations: Slide17
Ohio 9-1-1: www.911.ohio.govOhio ESINet: www.911.ohio.gov/ESINetOhio APCO: www.ohioapco.orgOhio NENA: www.ohionena.org
APCO Intl: www.apcointl.orgNENA: www.nena.org
CALEA: www.calea.orgIAED: www.emergencydispatch.com
Resources Slide18
www.ohioapco.org