BCS Certificate in Modelling Business Processes Syllabus Version
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BCS Certificate in Modelling Business Processes Syllabus Version

2 September 2012 brPage 2br Copyright 57513 BCS 2012 MBP Syllabus Version 32 September 2012 Page 1 of 12 Change History Version Number and Date Changes Made Version 32 September 2012 Updated the additional time requirements and remove d definition of

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BCS Certificate in Modelling Business Processes Syllabus Version




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BCS Certificate in Modelling Business Processes Syllabus Version 3.2 September 2012
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 1 of 12 Change History Version Number and Date Changes Made Version 3.2 September 2012 Updated the additional time requirements and remove d definition of terminology Included a section to cover excerpts from BCS books Version 3.1 August 2012 Added in details of extra time for foreign language candidates Version 3.0 August 2011 Updated BCS logos and strapline. Standardised head ings. Added table of

contents, levels of knowledge, level s of skill and responsibility, format of the examination, chan ge history and definition of terminology. Technical Content: Removed Section 2.5 Importance o f metrics and measurements.
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 2 of 12 BCS Certificate in Modelling Business Processes Syllabus Contents Change History ..................................... ................................................... ..........................1 Introduction .......................................

................................................... ..............................4 Objectives ......................................... ................................................... ..............................4 Eligibility for the Examination.................... ................................................... .......................4 Duration and Format of the Examination ............. ................................................... ............5 Accreditation Guidelines for Examination Providers . ................................................... .......5 Additional Time

for Candidates requiring Reasonable Adjustments due to a temporary or permanent disability ............................... ................................................... .........................5 Additional Time for Candidates whose business langu age is not English ...........................5 Excerpts from BCS Books............................ ................................................... ...................5 Syllabus ........................................... ................................................... ...............................6 1. The context for business process

modelling (5%)... ................................................... .6 1.1 Purpose of business process modelling 1.2 Process for business process modelling Identification Modelling Analysis Improvement Implementation Control 1.3 Approaches to business process modelling 6 1.4 The hierarchy of business processes – organisation, process and task levels 6 1.5 Differences between the process view and the functi onal view of an organisation 1.6 Advantages of the process view 2. Organisational model of processes (20%) ............ ................................................... ....6 2.1

Strategic context for business processes 2.2 Relationships between processes, including those at the same level and between levels of hierarchy 2.3 Building an organizational view of processes 6 2.4 Delivering value to customers and the value proposi tion 6
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 3 of 12 3.1 Selected business process modelling technique 6 Notation – actors, tasks, process flows, decisions Rules 3.2 Modelling as-is business processes 3.3 Events that trigger business processes External business events Internal business events

Time-based business events 3.4 The outcomes from business processes 3.5 Timelines for business processes 3.6 Business process measures 4. Documenting tasks (15%) ........................... ................................................... ............6 4.1 Identifying tasks – one person, one place, one time 6 4.2 Documenting steps to complete the tasks 6 4.3 Documenting business rules 4.4 Task performance measures 5. Evaluating and improving business processes (20%). ................................................7 5.1 Identifying problems with the as-is business proces ses 7 5.2 Analysing

the process flow 5.3 Analysing the handoffs 5.4 Analysing the tasks 5.5 Staff performance issues 5.6 Challenging the business rules 5.7 Modelling the to-be business processes 5.8 Approaches to business process improvement 7 6. Transition (10%).................................. ................................................... ....................7 6.1 Integration of business process modeling and requir ements definition 7 6.2 Implementation issues Levels of Knowledge ................................ ................................................... .......................8 Levels of Skill

and Responsibility (SFIA Levels) ... ................................................... ...........9 Format of the Examination .......................... ................................................... ..................11 Recommended Reading List ........................... ................................................... ..............12
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 4 of 12 Introduction This certificate focuses on the investigation, mode lling, analysis and improvement of business processes. The BCS publication, Business

Analysis (2 nd Edition, 2010), defines business processes as ‘the means by which an organi sation carried out its internal operations and delivers its products and services t o its customers’. Candidates are required to appreciate the hierarchy for business processes, and apply business process modelling techniques within a framework for business process improvement. A technique should be examined for each level of th e hierarchy. For each technique, the candidate should be able to: Explain the principles of the technique Document the process according to the correct use of the technique

Interpret the documentation derived from the use o f the technique Identify when the technique should be used Candidates may be expected to apply any of the tech niques defined in the syllabus in the examination for this certificate. Each examination must include a question requiring candidates to build a business process model showin g actors, tasks and the flow of the work for a specific business process. In addition, each examination must cover at least three of the other five areas of the syllabus. Please note that software engineering techniques fo r modelling activities or data flows,

such as Data Flow Diagrams, are not acceptable for model ling business processes. It is essential that the technique chosen to model business process es shows the sequence and flow of the business process. Objectives Holders of the BCS Certificate in Modelling Busines s Processes should be able to: Identify and model core business processes at an o rganisational level Identify and model business processes at the proce ss level Identify the events that trigger the business proc esses Identify the outcomes from the business processes Model the actors, tasks and process flows that com prise a

business process Analyse the tasks within a business process Identify the business rules applied within tasks Analyse the performance issues of individual tasks Identify the performance measures applied within a business process Analyse and improve business processes Eligibility for the Examination There are no specific pre-requisites for entry to t he examination; however candidates should possess the appropriate level of knowledge to fulfi l the objective shown above.
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 5 of 12 Duration and Format of the

Examination The format for the examination is a one hour writte n (open book) examination based on a business scenario with 15 minutes reading time. Candidates who are awarded a pass for the examinati on are awarded the BCS Certificate in Modelling Business Processes. Accreditation Guidelines for Examination Providers This qualification is subject to the accreditation guidelines applied to all BCS BSD qualifications. It is the view of BCS that, for fu ll coverage to be achieved, training courses leading to the certificate should normally run for 14 hours. Additional Time for Candidates

requiring Reasonable Adjustments due to a temporary or permanent disability Candidates may request additional time if they requ ire reasonable adjustments in line with the BCS reasonable adjustments policy . It will be the Examination Provider’s responsibi lity to make a decision regarding candidate eligibility and keep a record of the decision. This is subject to audit by BCS. Additional Time for Candidates whose business langu age is not English An additional 15 minutes will be allowed for candid ates sitting the examination in a language that is not their mother tongue, and where the

language of the exam is not their primary business language, Foreign language candidates who meet the above requ irements are also entitled to the use of a paper dictionary (to be supplied by the candid ate). It will be the Examination Provider’s responsibilit y to make the decision regarding candidate eligibility and keep a record of the additional tim e allowed. Candidates must request additional time in advance of the examination to al low the Examination Provider enough time to make suitable arrangements with the invigilator. Excerpts from BCS Books Examination Providers may include

excerpts from BCS books in the course materials. If you wish to use excerpts from the books you will need a license from BCS to do this. If you are interested in taking out a licence to use BCS publi shed material you should contact the Head of Publishing at BCS outlining the material you wis h to copy and the use to which it will be put.
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 6 of 12 Syllabus 1. The context for business process modelling (5%) 1.1 Purpose of business process modelling 1.2 Process for business process modelling Identification

Modelling Analysis Improvement Implementation Control 1.3 Approaches to business process modelling 1.4 The hierarchy of business processes – organisation, process and task levels 1.5 Differences between the process view and the functi onal view of an organisation 1.6 Advantages of the process view 2. Organisational model of processes (20%) 2.1 Strategic context for business processes 2.2 Relationships between processes, including those at the same level and between levels of hierarchy 2.3 Building an organizational view of processes 2.4 Delivering value to customers and the value proposi tion

3. Modelling the business processes (30%) 3.1 Selected business process modelling technique Notation – actors, tasks, process flows, decisions Rules 3.2 Modelling as-is business processes 3.3 Events that trigger business processes External business events Internal business events Time-based business events 3.4 The outcomes from business processes 3.5 Timelines for business processes 3.6 Business process measures 4. Documenting tasks (15%) 4.1 Identifying tasks – one person, one place, one time 4.2 Documenting steps to complete the tasks 4.3 Documenting business rules 4.4 Task performance

measures
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 7 of 12 5. Evaluating and improving business processes (20 %) 5.1 Identifying problems with the as-is business proces ses 5.2 Analysing the process flow 5.3 Analysing the handoffs 5.4 Analysing the tasks 5.5 Staff performance issues 5.6 Challenging the business rules 5.7 Modelling the to-be business processes 5.8 Approaches to business process improvement 6. Transition (10%) 6.1 Integration of business process modeling and requir ements definition 6.2 Implementation issues Approaches – pilot run,

direct changeover, paralle l Organisational design Role definition Staff development Managing change implementation
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 8 of 12 Levels of Knowledge This course will provide candidates with the levels of difficulty / knowledge highlighted within the following table, enabling them to develop the s kills to operate at the levels of responsibility indicated. The levels of knowledge are explained in the follow ing text. Note that each K level subsumes lower levels. For example, a K4 level top ic is one for which a

candidate must be able to analyse a situation and extract relevant in formation. A question on a K4 topic could be at any level up to and including K4. As an exam ple, a scenario requiring a candidate to analyse a scenario and select the best risk identif ication method would be at K4, but questions could also be asked about this topic at K 3 and a question at K3 for this topic might require a candidate to apply one of the risk identi fication methods to a situation. Level 1: Remember (K1) The candidate should be able to recognise, remember and recall a term or concept but not necessarily be

able to use or explain. Typical que stions would use: define, duplicate, list, memorise, recall, repeat, reproduce, state. Level 2: Understand (K2) The candidate should be able to explain a topic or classify information or make comparisons. The candidate should be able to explain ideas or co ncepts. Typical questions would use: classify, describe, discuss, explain, identify, loc ate, recognise, report, select, translate, paraphrase. Level 3: Apply (K3) The candidate should be able apply a topic in a pra ctical setting. The candidate should be able to use the information in a new way. Typical

questions would use: choose, demonstrate, employ, illustrate, interpret, operate , schedule, sketch, solve, use, write. Level 4: Analyse (K4) The candidate should be able to distinguish/separat e information related to a concept or technique into its constituent parts for better und erstanding, and can distinguish between facts and inferences. Typical questions would use: appraise, compare, contrast, criticise, differentiate, discriminate, distinguish, examiner, question, test. Level 5: Synthesise (K5) The candidate should be able to justify a decision and can identify and build patterns in

facts and information related to a concept or technique, they can create new meaning or structure from parts of a concept. Typical questions would u se: appraise, argue, defend, judge, select, support, value, evaluate. Level 6: Evaluate (K6) The candidate should be able to provide a new point of view and can judge the value of information and decide on its applicability in a gi ven situation. Typical questions would use: assemble, contract, create, design, develop, formul ate, write.
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 9 of 12 Levels of

Skill and Responsibility (SFIA Levels) The levels of knowledge above will enable candidate s to develop the following levels of skill to be able to operate at the following levels of re sponsibility (as defined within the SFIA framework) within their workplace: Level 1: Follow Work under close supervision to perform routine act ivities in a structured environment. They will require assistance in resolving unexpected pro blems, but will be able to demonstrate an organised approach to work and learn new skills and applies newly acquired knowledge. Level 2: Assist Works under routine supervision

and uses minor disc retion in resolving problems or enquiries. Works without frequent reference to othe rs and may have influence within their own domain. They are able to perform a range of var ied work activities in a variety of structured environments and can identify and negoti ate their own development opportunities. They can also monitor their own work within short t ime horizons and absorb technical information when it is presented systematically and apply it effectively. Level 3: Apply Works under general supervision and uses discretion in identifying and resolving complex problems and

assignments. They usually require spe cific instructions with their work being reviewed at frequent milestones, but can determines when issues should be escalated to a higher level. Interacts with and influences depart ment/project team members. In a predictable and structured environment they may sup ervise others. They can perform a broad range of work, sometimes complex and non-rout ine, in a variety of environments. They understand and use appropriate methods, tools and applications and can demonstrate an analytical and systematic approach to problem so lving. They can take the initiative

in identifying and negotiating appropriate development opportunities and demonstrate effective communication skills, sometimes planning, schedulin g and monitoring their own work. They can absorb and apply technical information, works t o required standards and understand and uses appropriate methods, tools and applications. Level 4: Enable Works under general direction within clear framewor k of accountability and can exercise substantial personal responsibility and autonomy. They can plan their own work to meet given objectives and processes and can influence th eir team and specialist peers

internally. They can have some responsibility for the work of o thers and for the allocation of resources. They can make decisions which influence the success of projects and team objectives and perform a broad range of complex technical or profe ssional work activities, in a variety of contexts. They are capable of selecting appropriat ely from applicable standards, methods, tools and applications and demonstrate an analytica l and systematic approach to problem solving, communicating fluently orally and in writi ng, and can present complex technical information to both technical and

non-technical aud iences. They plan, schedule and monitor their work to meet time and quality targets and in accordance with relevant legislation and procedures, rapidly absorbing new technical informa tion and applying it effectively. They have a good appreciation of the wider field of info rmation systems, their use in relevant employment areas and how they relate to the busines s activities of the employer or client.
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 10 of 12 Level 5: Ensure and advise Works under broad direction, being fully

accountabl e for their own technical work and/or project/supervisory responsibilities, receiving ass ignments in the form of objectives. Their work is often self-initiated and they can establish their own milestones, team objectives, and delegates responsibilities. They have significant responsibility for the work of others and for the allocation of resources, making decisions which impact on the success of assigned projects i.e. results, deadlines and budget. They can also develop business relationships with customers, perform a challenging range and var iety of complex technical or

professional work activities and undertake work which requires t he application of fundamental principles in a wide and often unpredictable range of contexts. They can advise on the available standards, methods, tools and applications relevant to own specialism and can make correct choices from alternatives. They can also analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, co mmunicating effectively, formally and informally, with colleagues, subordinates and custo mers. They can demonstrate leadership, mentor more junior colleagues and take the

initiati ve in keeping their skills up to date. Takes customer requirements into account and demonstrates creativity and innovation in applying solutions for the benefit of the customer. Level 6: Initiate and influence Have a defined authority and responsibility for a s ignificant area of work, including technical, financial and quality aspects. They can establish organisational objectives and delegates responsibilities, being accountable for actions and decisions taken by them self and their subordinates. They can influence policy formation within their own specialism to business objectives,

influencing a significant part of their own organisation and customers/suppliers and the industry at senior management level. They make decisions which impact the work of employing organisations, achievement of organisatio nal objectives and financial performance, developing high-level relationships wi th customers, suppliers and industry leaders. They can perform highly complex work activ ities covering technical, financial and quality aspects. They contribute to the formulatio n of IT strategy, creatively applying a wide range of technical and/or management principles. T hey absorb complex

technical information and communicate effectively at all leve ls to both technical and non-technical audiences, assesses and evaluates risk and understa nd the implications of new technologies. They demonstrate clear leadership an d the ability to influence and persuade others, with a broad understanding of all aspects o f IT and deep understanding of their own specialism(s). They take the initiative in keeping both their own and subordinates' skills up to date and to maintain an awareness of developments i n the IT industry. Level 7: Set strategy, inspire and mobilise Have the authority and

responsibility for all aspec ts of a significant area of work, including policy formation and application. They are fully a ccountable for actions taken and decisions made, by both them self and their subordinates. Th ey make decisions critical to organisational success and influence developments w ithin the IT industry at the highest levels, advancing the knowledge and/or exploitation of IT within one or more organisations. They develop long-term strategic relationships with customers and industry leaders, leading on the formulation and application of strategy. Th ey apply the highest level

of management and leadership skills, having a deep understanding of the IT industry and the implications of emerging technologies for the wider business enviro nment. They have a full range of strategic management and leadership skills and can understand, explain and present complex technical ideas to both technical and non-t echnical audiences at all levels up to the
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 11 of 12 highest in a persuasive and convincing manner. The y have a broad and deep IT knowledge coupled with equivalent knowledge of the

activities of those businesses and other organisations that use and exploit IT. Communicates the potential impact of emerging technologies on organisations and individuals and a nalyses the risks of using or not using such technologies. They also assess the impact of legislation, and actively promote compliance. Level Levels of knowledge Levels of skill and responsibility (SFIA) K7 Set strategy, inspire and mobilise K6 Evaluate Initiate and influence K5 Synthesise Ensure and advise K4 Analyse Enable K3 Apply Apply K2 Understand Assist K1 Remember Follow Format of the Examination This syllabus

has an accompanying examination at wh ich the candidate must achieve a pass score to gain the BCS Certificate in Modelling Busi ness Processes. Type Written examination based on a business scenar io Duration 1 hour preceded by 15 minutes reading time An additional 15 minutes will be allowed for candid ates sitting the examination in a language that is not their mother tongue, and where the language of the exam is not their primary business language, Foreign language candidates who meet the above requ irements are also entitled to the use of a paper dictionary (to be supplied by the candidate).

Pre-requisites None Supervised / Invigilated Yes Open Book Yes Pass Mark 50% Distinction Mark None Delivery Paper based examination
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Copyright  BCS 2012 MBP Syllabus Version 3.2 September 2012 Page 12 of 12 Recommended Reading List Title: Business Analysis (2 nd Edition) Author: Debra Paul, Donald Yeates and James Cadle Publisher: BCS Publication Date: 2010 ISBN: 9781906124618 URL: http://shop.bcs.org Title: Business Analysis Techniques: 72 Essential Tools f or Success Author: James Cadle, Debbie Paul and Paul Turner Publisher: BCS Publication Date: February 2010 ISBN:

9781906124236 URL: http://shop.bcs.org Title: Business Process Change (2 nd Edition) Author: Paul Harmon Publisher: Morgan Kaufman Publication Date: August 2007 ISBN: 0123741521 Title: Improving Performance: How to manage the white spa ce on the organisation chart Author: Geary A. Rummler and Alan P. Brache Publisher: Jossey Bass Publication Date: May 1995 ISBN: 0787900907 Title: Workflow Modeling (2 nd Edition) Author: Alec Sharpe And P McDermott Publisher: Artech House Publication Date: November 2008 ISBN: 1596931922 Title: The Fifth Discipline: The Art and Practice of the Learning

Organisation (2 nd Edition) Author: Peter Senge Publisher: Random House Business Publication Date: April 2006 ISBN: 1905211201 Title: Competitive Advantage Author: Michael Porter Publisher: The Free Press Publication Date: January 2004 ISBN: 0743260872 Title: The Six Sigma Way Team Fieldbook: An Implementatio n Guide for Process Improvement Teams Author: Peter S. Pande, Robert P. Neuman and Roland R. Cav anagh Publisher: McGraw-Hill Professional Publication Date: January 2002 ISBN: 9780071373142