Philippine Social Security System 99 Month 2016 Topics 1 SSS Electronic Collection 2 SSS Electronic Disbursement 3 SSS Member Services Facilities Electronic Collection Initiatives SSS e Collection ID: 816230
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Slide1
The SSS eGov Services
Presented by:Philippine Social Security System99 Month 2016
Slide2Topics1. SSS Electronic Collection
2. SSS Electronic Disbursement3. SSS Member Services Facilities
Slide3Electronic Collection Initiatives
Slide4SSS eCollection ProjectObjective:Electronic submission of collection reports of Employers
Contribution ReportLoan Repayment ReportElectronic submission of collection reports by authorized service providersBanksNon-Banks
Slide5SSS eCollection ProjectBenefits:Increase
compliance in payment/reportingIncrease collectionsReduce members’ complaintsAttain Recording efficiencyIncrease accuracy of recordsEliminate manual work; Simplified/faster preparation Faster processing of transactions
Slide6SSS eCollection Scheme
1. EMPLOYERContributions Collection List (R3)Loan Repayments Collection List (ML-2)Contribution/Loan Payments2. INDIVIDUAL MEMBERSContribution Payments (RS5)Loan Repayments (ML-1)Facilities:SSS BranchInternet - SSS WebsiteElectronic Data Interchange Providers
Service Providers (Banks/Non-Banks New Contribution Collection System
Facilities:
SSS Automated Tellering System
Accredited
Payment
Centers
-
BayadCenters
, SM,
iRemit
,
Ventaja
, PNB ForeignInternetAuto-Debit Arrangement with banksTie-up with LGUs and Government AgenciesGcash/Smart
Slide7Employer Transaction Facilities
Slide81. Employer Submission at SSS BranchFacilitiesElectronic R3 Submission SystemElectronic Loans Collection List Submission System
MediaPortable Storage MediaUSB Drive, Flash DiskCD/DVD
Slide92. Employer Submission Thru SSS WebsiteSSS Website www.sss.gov.ph
Access SSS PortalProcess:
Slide103. Employer Submission Thru SSSNet
Process:
Slide114. Employer Submission Thru Collection Service Provider (Bank or Non-bank)
Process:
Slide125. Employer Contribution Collection SystemObjectives
To ensure that payment of contributions made by an employer reconciles with the detailed list of contributions of his/her employeesTo ensure that contributions are paid by the employer before these are posted to the employees’ recordTo ensure that payments are immediately recorded in the employer’s database and contributions of each employee are likewise recorded in the employees’ databaseTo ensure that remitted contributions are properly and accurately posted to the right members, i.e., does not result to unpostable items/belong to another person
Slide13Procedural Flow
Slide14Individual Member Transaction Facilities
Slide151. SSS Automated Tellering System
Process:
Slide162. Payment CentersPayment Centers
Slide173. Internet Paymentwww.bancnetonline.com
Slide184. Auto-Debit Arrangement SystemProcess:
Slide195. Tie-up with Collection Partners (on-going)Collection of payments from:
Job Order personnelSelf-EmployedVoluntary MembersOFWCollection Partners:Local Government Units (LGU)Government Agencies (GA), i.e. DepEd, MMDAInformal Sector Group (ISG), i.e. Coops, TODAs, Golf Caddies groups, etc.
Slide206. Contribution and Loan
Payments via GCashGCash is an alternative payment facility for SS contribution and short and long-term loan amortization for Globe Telecom subscribed members.
Provide collection service to the SSS, which includes the following activities:
Electronic payment data entry and validation;
Confirmation of payment transaction;
Electronic generation, consolidation, validation and uploading of collection data to the SSS; and
Consolidation and monitoring of collection remittances
Slide21Electronic Disbursement facilities
Slide22S S S
Loans / Benefits
Summary
Payable Records
SSS Partner
Banks
SSS Acct
Balances
LOI:
SSS to PFI
Payable Records
Confirmed SSS to SSS
F.T.
LOI:CR To SSS
Member Accts,
DR To SSS Accts
Internet
EOD
Extract
Confirmed
F.T. to SSS
Member Accts.
E-Disbursements General Flow
For Posting
1
1
2
3
3
4
5
Fund Disbursements
LOI: Pay Members
6
2
Slide23Electronic DisbursementsMag-Impok sa Bangko Program for Pensioners: 1.9 million pensioners;
Sickness / Maternity Reimbursement through the Bank;Initial DDR Benefit Disbursement through the Bank Salary Loans Proceeds through Citi Bank Cash CardFor implementation: UMID as ATM (for all disbursements)
Slide24SSS Member Services Facilities
Slide2525Manned Service Facilities
CALL CENTER (24 X 5) 920-6446 to 55 or 917-7777 (toll-free for Globe subscribers)POSTAL MAILMember Relations Department2/F SSS Main Office BuidlingEast Avenue, Diliman, Q.C. 1100
Slide2626Manned Service Facilities
Email : member_relations@sss.gov.phhttp://www.facebook.com/sssgovhttps://plus.google.com/108094303314551604810/postshttp://www.pinterest.com/phlsss/
http://www.youtube.com/user/MySSSPhilippines
Via email & social media sites
Slide27Self-service Facilities
www.sss.gov.ph
IVRS
TEXT SSS & TEXT BLAST FACILITY
SSS WEBSITE
(Interactive Voice
Response System)
SSIT
Self-Service
Information
Terminals
917-7777
PAYMENT
VIA GCash
Slide28Note to Presentor:
The following are detailed slides on Member Services that may be presented as needed, depending on the audience composition. To do so, unhide the slides.
Slide29An automated telephone assistance service for members that responds to inquiries on contributions, benefit claims, salary loans information and eligibility requirements.
DIAL-SSS or INTERACTIVE VOICE RESPONSE SYSTEM (IVRS)
Slide3030
IVRS Operation
24 x 7, Call 917-7777
(
Toll-free for Globe subscribers only)
The access numbers for the following areas:
Baguio City - 446-5902
Tarlac City - 982-8739
NCR - 917-7777
San Pablo City - 562-9289
Naga City - 472-7776
Cebu City - 253-0690
Bacolod City - 433-9476
Cagayan De Oro City - 727-707
Davao City - 227-7234
Zamboanga City - 992-2014
Slide3131
IVRS Operation – Available ServicesRecords Inquiry *ContributionsSalary loansBenefits
Fax request
Request to speak to SSS Member Service Officer
*
Requires entry of SS Number and Date of Birth
Slide32Self-service Facilities
www.sss.gov.ph
IVRS
TEXT SSS & TEXT BLAST FACILITY
SSS WEBSITE
(Interactive Voice
Response System)
SSIT
Self-Service
Information
Terminals
917-7777
PAYMENT
VIA GCash
Slide33SELF-SERVICE INFORMATION TERMINAL (SSIT)
33
The SSS ‘kiosk’ allows access to SSS Application systems with the use of SS Card or UMID Card.
Slide3434
SSIT – Available ServicesOnline Inquiry :ContributionsLoansBenefits
ID information
Reference to SSS Citizens Charter
Submit feedback and concerns
Transactions :
Salary loan
Maternity Notification
SSS Web registration
Technical Retirement application
Annual Confirmation of
Pensioners (ACOP)
Change of contact information
Slide35Self-service Facilities
www.sss.gov.ph
IVRS
TEXT SSS & TEXT BLAST FACILITY
SSS WEBSITE
(Interactive Voice
Response System)
SSIT
Self-Service
Information
Terminals
917-7777
PAYMENT
VIA GCash
Slide36Enables SSS members to obtain membership information (contribution record, loan application status and loan balance) and to receive answers to text queries through mobile phone units.
(SERVICE WAS LAUNCHED IN FEB. 2010)
ENHANCED TEXT-SSS
Slide37Text blast facility (TBF)
TBF is A Short-Message Service (SMS) to provide SSS information to members and employers on their record and SSS announcements on new programs and projects.
Slide3838
Self-service Facilities - Text-SSSAvailable inquires :Contributions*Salary loans*Claim status*
Submission of concerns or feedback
Location of SSS branch offices
Required documents
*
Requires registration and PIN
Text fees 2.50 Globe & Smart, 2.00 Sun
Slide39Self-service Facilities
www.sss.gov.ph
IVRS
TEXT SSS & TEXT BLAST FACILITY
SSS WEBSITE
(Interactive Voice
Response System)
SSIT
Self-Service
Information
Terminals
917-7777
PAYMENT
VIA GCash
Slide4040
ENHANCED SSS WEBSITEAims to provide a secure, convenient access of information to SSS Members and Employers for viewing and printing their records, downloading forms and submitting applications/reports online.
Slide4141
SSS Web Registered Members as of March 2016
TOTAL – 3,854,172
Slide4242
SSS Web – Inquiry & Transactions
Slide4343
SSS Web Services - MemberOnline inquiry:ContributionsBenefitsLoans
Eligibility inquiry to benefits & loans
ID information
Documentary requirements
Slide4444
SSS Web Services - MemberOnline transactions :Submit Salary LoansSubmit maternity notificationRequest for branch office appointment
Slide4545
SSS Web Services - EmployerOnline inquiry:SSS Servicing BranchContribution & Loan paymentsSickness & Maternity claims
Loans billing
Slide4646
SSS Web Services - EmployerOnline transactions :Submit contribution collection list (R3)Submit loans collection list (ML2)Submit list of new employees (R1A)
Submit maternity notification of employees
Certify Salary Loan application of employees
Submit sickness notification of employees
Slide47Self-service Facilities
www.sss.gov.ph
IVRS
TEXT SSS & TEXT BLAST FACILITY
SSS WEBSITE
(Interactive Voice
Response System)
SSIT
Self-Service
Information
Terminals
917-7777
PAYMENT
VIA GCash
Slide486. Contribution and Loan
Payments via GCashGCash is an alternative payment facility for SS contribution and short and long-term loan amortization for Globe Telecom subscribed members.
Provide collection service to the SSS, which includes the following activities:
Electronic payment data entry and validation;
Confirmation of payment transaction;
Electronic generation, consolidation, validation and uploading of collection data to the SSS; and
Consolidation and monitoring of collection remittances
Slide49Contact Information
49For GCash related concerns:739-2882 – landline (Globe) – NCR only2882 – mobile phone (free of charge - Globe)Email – www.globe.com.phSSS related concerns:920-6446 to 55 – SSS hotline180010CALLSSS (1800102255777) – SSS Toll Free number
Email – member_relations@sss.gov.ph
For SSS online transactions concerns, you may also contact us through contact information indicated below:
Email –
onlineserviceassistance@sss.gov.ph
9206401 locals 5240,6066,6082,6447 and 6091 to 95
Slide50End of presentation. Thank you.
50