Touch Support Inc wwwtouchsupportcom infotouchsupportcom With headq - PDF document

1 Touch Support, Inc. | www.touchsupport.c
Touch Support, Inc. | www.touchsupport.com | info@touchsupport.com | With headquarters in Kokomo, IN, Zuna Infotech, Inc. is a highly skilled IT workforce in the US by opening its delivery possible service to their customers. They also desired the ability Jim Harter, Head of Operations, noted that Zuna Infotech’s information technology staff is light. A light staff means the responsibility, including on-going administration and infrastructure planning for the company.Provision virtual machines to power development and alerting solution for business critical systems efciently as possible Touch Support’s Enterprise Services offering was a perfect match for Zuna Infotech’s growing enterprise. Touch Support deployed a Task Force team in order to work closely with Zuna Infotech’s staff to create a viable, elastic, expandable and disparately accessible computing infrastructure for Zuna InfoTech with a focus on development resources and business continuity. Touch Support outlined a ve step proposal, to be executed over two months, which met all of Zuna Infotech’s business objectives: ZUNA INFOTECH PUTS TOUCH SUPPORT TO THE TESTManaged service delivers reliable connectivity and front ofce support Implement secure site-to-site virtual private network solution Implement secure login solution powered by Microsoft’s Active Directory softwareImplement smart failover between T1 and Cable internet providers for redundant internet connectivity Implement secure wireless internet within corporate and branch ofces to streamline connectivity for employees that traveled between ofce l

2 ocations Touch Support implemented and
ocations Touch Support implemented and maintains a number of technologies within Zuna Infotech’s infrastructure, including Microsoft Active Directory (for user authentication and management), www.touchsupport.cominfo@touchsupport.com – A strategic partnership and peace of mind. Additionally, Touch Support provides Zuna Infotech with a support portal, available 24 x 7, in order to immediately PartnersHarter’s nightmare scenario of system failure actually occurred. Just before an important proposal presentation their ofces lost connectivity, leaving their team in the dark. With Touch Support’s Task Force standing guard, however, Zuna Infotech has the ability to escalate issues to Touch Support for resolution.“When we rst contracted Touch Support, it was like having an additional team of seasoned system administrators available at a moment’s notice, which meant we had a When we ran into similar connectivity issues, it didn’t cause our team any additional stress. Touch Support was there when we needed them most – they were our IT staff.” Relying on Touch Support’s enterprise services is nothing new for Harter, who feels comfortable calling Account Representative Kelli Lank any time he has a question to ask. He recalled that Lank initially presented Touch Support’s enterprise services as an option for Zuna Infotech to consider. “When we looked at it and wanted to learn more, Kelli made the right resources available to us to make the decision,” Harter said. “Working with Touch Support is one of the best decisions we’ve made.”Jim Harter