Türksel KAYA BENSGHİR Director of TODAİE eGovernment Center tbensghirgmailcom Prof Dr Türksel KAYA BENSGHİR 1 About ConceptMIS Prof Dr Türksel KAYA BENSGHİR 2 What is MIS ID: 804991
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MIS Discipline
Prof. Dr. Türksel KAYA BENSGHİRDirector of TODAİE eGovernment Centertbensghir@gmail.com
Prof. Dr. Türksel KAYA BENSGHİR
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Slide2About Concept-MIS
Prof. Dr. Türksel KAYA BENSGHİR2What is MIS? Management
InformationSystems
Not simply computer science, management science, organizational behavioral, economics modeling, etc…
Slide3Management Information Systems (MIS)
is the study of people, technology, and organizations.Many people think that MIS is all programming. However, programming is just a small part of our curriculum and there are many, many jobs in MIS where you do not program.Prof. Dr. Türksel KAYA BENSGHİR3
Slide4MIS students
learn how businesses use information to improve the company’s operations. Students also learn how to manage various information systems so that they best serve the needs of managers, staff and customers. MIS students learn how to create systems for finding and storing data and they learn about computer databases, networks, computer security, and lots more.Prof. Dr. Türksel KAYA BENSGHİR
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Slide5The difference
between MIS and CS (computer science)
MIS (management information systems)
CS (computer science)
ECE (electrical computer engineering
Focus
Organization
Software
Product
Objective
More efficient or effective business
Reliable computer program
Improved engineered product
Core skill
Problem solving
Logic/procedures
Engineering
Core taskDetermine business requirements for information systemsDeliver information systems to meet defined requirementsDetermine information processing requirements of devicesTheoretical vs. appliedBalancedAppliedBalancedGeneric job titleAnalyst/DesignerBuilderArchitect and BuilderTypical starting job titleBusiness systems analystApplication programmerEngineerCareer goalsSenior organizational managerProgramming managerSenior engineering or product managerCollege homeBusinessScienceEngineering
Prof. Dr. Türksel KAYA BENSGHİR
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Slide6What kind of people pursue MIS?
MIS is the ONLY major that focuses on both business processes and information technology.Are good problem solversLike to work with people Can think strategically about technology Like responsibility for developing and then implementing their ideas Can bridge both technology and business Can see both details and the big picture Are excellent communicators Can manage time and resources well
Prof. Dr. Türksel KAYA BENSGHİR
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Slide7What jobs do MIS graduates go into?
MIS professionals are the "communication bridge" between business needs and technology. This means that you will have to understand how to figure out how things work, solve problems, find things out, communicate what you found, and learn a lot of new things on a regular basis. It's a dynamic field, and it takes dynamic people to do well in it. People who can think fast, work hard, and balance a lot of things should really think about MIS.Prof. Dr. Türksel KAYA BENSGHİR
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Slide8What jobs do MIS graduates go into?
Business Analyst • Business Application Developer • IT Consultant • Systems Analyst • IT Development Project Leader • Database Administrator • Business Intelligence Analyst • Systems Developer • Database Analyst • Web Developer • Network Administrator
• Technical Support Specialist • Information Systems Manager • IT User Liaison
Prof. Dr. Türksel KAYA BENSGHİR
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Slide9MIS: The more important reasons are
:http://mis.eller.arizona.edu/careers/what_is_mis.aspHigh placement rate
Information systems are more strategically important now than ever and individuals who understand information systems and business are in high demand. Our MIS students have a placement rate of 95% within two months of graduation!
High salaries
Top MIS graduates command very competitive salaries. The average total compensation for IT jobs is around $120,640 (
Bureau of Labor Statistics, Occupational Outlook Handbook, 2012-2013 Edition
)
Job satisfaction
Management Information Systems professionals make a significant contribution to the competitiveness and well-being of the organizations in which they work. They also help people and interact with a variety of personalities and levels of management/staff.
Fun
MIS majors are intelligent and dynamic people who can interface well with both humans and machines. They enjoy working with people and are able to communicate well.
Challenge
The rapid rate of change in the information systems world provides professionals with constant opportunities to learn and grow.
Prof. Dr. Türksel KAYA BENSGHİR
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Slide10MIS Departments Focus on:
MIT: economics, social, IT consultingCMU: economics, MS/OR, socialUT Austin: economics, MS/ORArizona: system, technicalMinnesota: behavioral, organizational Prof. Dr. Türksel KAYA BENSGHİR
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Slide11The Main MIS Journals
MISQ: Behavioral/OrganizationalInformation Systems Research: Behavioral,/Organizational, Economics, some SystemsManagement Science: MS, Modeling, some Systems
J of MIS: Behavioral/Organizational, Economics, some SystemsDecision Support Systems:
mostly Systems
Others
: Decision Sciences, Information Systems, etc.
Prof. Dr. Türksel KAYA BENSGHİR
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Slide12ACM:
CACM (IT), ACM Trans. On Information Systems (IR)IEEE: Computer (IT), TKDE (database), SMC (cybernetics), TITB (biomedicine), Technology Management, Intelligent Systems (AI)ASIS: JASISTOther technical journals: IJHCS, IPM, JBI, etc.
Others: Many in Economics, Management, Management Science, Accounting, Finance, Marketing, etc.
Prof. Dr. Türksel KAYA BENSGHİR
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Slide13Major MIS Conference: ICIS
Managed by AIS1000-1400 participants from US, Europe, and AsiaHigh quality papers, job search20 tracks, major submissions in behavioral, organizational, economics tracksICIS 2008, ParisICIS 2009, Phoenix, Arizona; Conference Chairs: Nunamaker and Currie; Program Chairs: Chen and Slaughter
New tracks: Web 2.0, Web Mining, Service Computing, Biomedical, etc.Prof. Dr. Türksel KAYA BENSGHİR
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Slide14Future and Opportunities
MIS curriculum needs to be relevant to management (business subject courses, organizations), information (DBMS, data mining, knowledge management, Web contents), systems (supply-chain, ERP, Internet, Web 2.0 apps)MIS scholars need to go beyond MIS and compete in the broader academic world (CS, Economics, Management, etc.)MIS research needs to be relevant and useful to businessesProf. Dr. Türksel KAYA BENSGHİR
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Slide15Curriculum: Some business and behavioral courses; Need many hands-on database, web computing, business systems (CRM, ERP) courses; Need hand-on development projects and interns
Research: What are the emerging topics (Web 2.0, forums/blogs, etc.)? ,Impact: Work with other subject experts (business, biomedicine, security, etc.); Identify and solve new problems; Is it news-worthy (NYT, USA Today, Newsweek)?Prof. Dr. Türksel KAYA BENSGHİR
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Slide16MIS History:
Department at Univ.Minesota Univ. de MIS Department, 1965 University
of Minnesota, founded in 1975University of Arizona, founded in
1977
Turkey:
Boğaziçi MIS,1995
Başkent MIS, 1996
Founding Fathers
Dr. Gordon Davis
, U of Minnesota
Behavioral and Organizational Research
Dr. Jay
Nunamaker
, U. of Arizona Systems and Technical Research
Dr. Andy
Whinston
, U. of Texas at Austin, Purdue U. Economics and Modeling
ResearchPeter Keen,1980 First IS Confe. MIS DisciplineLacity, 1980, Journal of Management Information Sistems , paradigma of MIS-StudyJenkins, 1985, MIS Methodological ProblemsOrlikowski, 1989, MIS-lack of TheoryLandry ve Banvilla, 1992, MIS -Multi- methodsAlavi ve Carlson , 2001 Pozitivist Approach MIS studyBaskerville ve Myers 2000, reference disciplineBenbasat ve Zmud, 2003, MIS Identiy Crisis Wade, Biehl ve Kim, 2004 MIS baby periodBaskerville ve Myers 2009, MIS fashion fadeProf. Dr. Türksel KAYA BENSGHİR16
Slide17Prof. Dr. Türksel KAYA BENSGHİR
17Alavi, M.ve Carlson, P. (1992) “A review of MIS Research and d
isciplinary development”J
of
MIS, Vol. 8, No. 4 (Spring, 1992), pp. 45-62
Slide18MIS/IS Theories
http://www.fsc.yorku.ca/york/istheory/wiki/index.php/Main_PageBilgi Tabanlı Organizasyon Kuramı (
Knowledge-
based
theory
of
the
firm
)
Birleştirilmiş Teknoloji Kabul Modeli –UTAUT
(
Unified
theory
of
acceptance and use of technology )Delone and McLean BS Başarı Modeli (Delone ve McLean IS success model )Enformasyon İşleme Kuramı (Information processing theory )Genel Sistem Kuramı (General systems theory) İşlem Maliyet Kuramı (Transaction cost economics )Kaos Kuramı (Chaos theory) Karmaşıklık Kuramı (Complexity theory )Kaynak Bağımlılığı Kuramı (Resource dependency theory) Koşul Bağımlılık Kuramı (Contingency theory) Kritik Sosyal Kuramı Critical social theory Kurumsal Kuram (Institutional theory) Oyun Kuramı (Game theory )Örgütsel Bilgi Yaratma Kuramı (Organizational knowledge creation) Örgütsel Enformasyon İşleme Kuramı (Organizational information processing theory )Örgütsel Kültür Kuramı (Organizational culture theory )Sosyal Ağ Kuramı (Social network theory) Sosyal Sermaye Kuramı (Social capital theory) Sosyo-Teknik Kuram (Socio-technical theory) Süreç Görselleme Kuramı (Process virtualization theory) Teknoloji Kabul Modeli (Technology acceptance model) Yenilikçiliğin Yayılması Kuramı (Diffusion of innovations theory)Yorumsamacı Kuram (Hermeneutics) Yönetimde Moda Kuram (Management fashion theory) 18Prof. Dr. Türksel Kaya Bensghir-TODAİE
Slide19Prof. Dr. Türksel
KAYA BENSGHİR19Management Information SystemsMISThe study of information systems focusing on their use in business and management.ApproachesTechnical
BehaviouralSociotechnical
Slide20Prof. Dr. Türksel KAYA BENSGHİR
20Approaches to MIS
SOCIOLOGY
POLITICAL SCIENCE
PSYCHOLOGY
COMPUTER
SCIENCE
OPERATIONS
RESEARCH
MANAGEMENT
SCIENCE
TECHNICAL APPROACHES
MIS
BEHAVIORAL APPROACHES
SOCIOTECHNICAL
Slide21Prof. Dr. Türksel KAYA BENSGHİR
21Baskerville ve Myers (2002)
Slide22Prof. Dr. Türksel KAYA BENSGHİR
22Why is IS Important?For an organisation to survive and prosperMore locations (networking, Internet)New products and servicesImprove jobs and work flows:EfficiencyCostEthical and social issues
Slide23Prof. Dr. Türksel KAYA BENSGHİR
23Why is IS Important?Worldwide changes:Global economyKnowledge- or information-based societyBusiness enterpriseDigital firm
Slide24Prof. Dr. Türksel KAYA BENSGHİR
24Global EconomyGrowing percentage of economy relies upon import and exportNeed to operate globallyIS can provide global trading infrastructure
Slide25Prof. Dr. Türksel KAYA BENSGHİR
25Information Economy
0%
10%
20%
30%
40%
50%
60%
70%
1900
1910
1920
1930
1940
1950
1960
1970
1980
1997
YEAR
% SERVICE
% WHITE COLLAR
% BLUE COLLAR
% FARMING
Slide26Prof. Dr. Türksel KAYA BENSGHİR
26Changes to SocietyChange of employment profiles:Less farmingLess ‘blue collar’ – manufacturingIncreased service
Increased ‘white collar’ – office-basedUSA: 55% of work force are in knowledge- or information-based activitiesShift of manufacture to low-wage countries
Slide27Prof. Dr. Türksel KAYA BENSGHİR
27Business EnterpriseChange from hierarchical organisationsNow flat, decentralisedRelies on instant informationFlexibility with customer focus, with increasing importance
Slide28Prof. Dr. Türksel KAYA BENSGHİR
28Digital FirmAn organisation where:Nearly all relationships with customers, suppliers and employees is digitalBusiness processes accomplished through digital networksFlexibleDependent upon on IT
Slide29Traditional View of Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications
Slide30Enterprise Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications
Slide31Benefits of Enterprise Systems
Help to unify the firm’s structure and organization:
One organization
Management:
Firm wide knowledge-based management processes
Technology:
Unified platform
Business:
More efficient operations & customer-driven business processes
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications
Slide32Challenges of Enterprise Systems
Difficult to build:
Require fundamental changes in the way the business operates
Technology:
Require complex pieces of software and large investments of time, money, and expertise
Centralized organizational coordination and decision making:
Not the best way for the firms to operate
Slide33Supply Chain Management (SCM)
Close linkage and coordination of activities involved in buying, making, and moving a product
Integrates supplier, manufacturer, distributor, and customer logistics time
Reduces time, redundant effort, and inventory costs
Network of organizations and business processes
Slide34Helps in procurement of materials, transformation of raw materials into intermediate and finished products
Helps in distribution of the finished products to customers
Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller
Supply Chain Management (SCM)
Slide35Information from Supply Chain Management Systems helps firms:
Decide when and what to produce, store, and move
Rapidly communicate orders
Track the status of orders
Check inventory availability and monitor inventory levels
Slide36Information from Supply Chain Management Systems helps firms: (Continued)
Reduce inventory, transportation, and warehousing costs
Track shipments
Plan production based on actual customer demand
Rapidly communicate changes in product design
Slide37Customer Relationship Management (CRM)
Manages all ways used by firms to deal with existing and potential new customers
Business and technology discipline
Uses information system to coordinate entire business processes of a firm
Slide38Customer Relationship Management (CRM) (Continued)
Provides end- to- end customer care
Provides a unified view of customer across the company
Consolidates customer data from multiple sources and provides analytical tools for answering questions
Slide39Customer Relationship Management (CRM
)
Slide40Knowledge Management Systems
Collects relevant knowledge and make it available wherever and whenever it is needed
Support business processes and management decisions
Also link the firm to external sources of knowledge
Support processes for acquiring, storing, distributing, and applying knowledge
Slide41Prof. Dr. Türksel KAYA BENSGHİR
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Information Technology Capital Investment
Slide42The Role of Information Systems in Business Today
How IS transforming business
Increased technology investments
IS provide economic value to business
Increased responsiveness to customer demands
Shifts in media and advertising and commerce
New federal security and accounting laws required
Globalization
opportunities
Internet reduced costs of operating, on global scale
Customers and firms
Using foreign markets, easily replicate service
E.g. Google and
ebay
Slide43Emerging digital firm
It’s significant business relationships are digitally enabled and mediatedIt’s core business processes are accomplished through digital networksKey corporate assets are managed digitally
Digital firms offer greater flexibility in organization and management
Time shifting, space shifting
The Role of Information Systems in Business Today
Slide44business process
Business process : tasks, rules, behaviors that been developed to produce business results.eg.Developing new productCreating market plan Hiring an employee
Considered source of competitive strength
IS automate many business process
Slide45Business firms invest heavily in information systems to achieve six strategic business objectives:
Operational excellenceNew products, services, and business models
Customer and supplier intimacyImproved decision making
Competitive advantage
Survival
The Role of Information Systems in Business Today
Slide46Operational excellence:
Improvement of efficiency of operation to attain higher profitabilityInformation technology tool to achieving greater efficiency and productivity>Practice business and management behavior based on IT.
E.g. Wal-Mart’s RetailLink system
links suppliers to stores for
superior replenishment system
The Role of Information Systems in Business Today
Slide47New products, services, and business models:
Business model: describes how company produces, delivers, and sells product or service to create wealthInformation systems and technology a major enabling tool for new products, services, business modelsE.g. Apple’s iPod, iTunes and Netflix’s Internet-based DVD rentals
The Role of Information Systems in Business Today
Slide48Customer and supplier intimacy:
Serving customers well leads to customers returning, which raises revenues and profitsE.g. High-end hotels that use computers to track customer preferences and use to monitor and customize environmentIntimacy with suppliers
allows them to provide vital inputs, which lowers costsE.g. J.C.Penney’s
information system which links sales records to contract manufacturer
Slide49Improved decision-making
Without accurate information:Managers must use forecasts, best guesses, luckLeads to:Overproduction, underproduction of goods and services
Misallocation of resourcesPoor response times
Poor outcomes raise costs, lose customers
IS provide real-time data for making decisions
E.g. Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, etc.
The Role of Information Systems in Business Today
Slide50MIS Discipline -Future
Slide51Somers (2010
) Using the theory of the professions to understand the IS identity crisis, EJIS, Vol. 19, 382-388.
Slide52Walsham
, G. (2012) Are we making a better world with ICTs? Reflections on a future agenda for the IS field, Jof IT, Vol.27, 87-93.
Slide53Serenko
, A. ve Jiao, C. (2012) Investigating Information Systems Researchin Canada, Canadian Journal of Administrative Sciences- Revue canadienne des sciences de l’administration 29: 3–24 (2012)Tü
rkiye ö
zelinde
nas
ı
l
bir
ç
al
ı
sma
yapabiliriz
?
(Mehmet Aydın)
Slide54Thank you...
Prof. Dr. Türksel KAYA BENSGHİR54