PPT-Brenda Wensil | Chief Customer Experience Officer

US Department of Education Federal Student Aid Customer Experience Office July 2015 Federal Student Aid Customer Experience Journey Agenda 2 Overview of Federal Student Aid Customer Experience Organization. The CEOs leadership role also entails being ultimately responsible for all daytoday management decisions and for implementing the Companys long and short term plans T he CEO acts as a direct liaison between the Board and management of the Company an Policy Governance Model. 2. . Governed by committees aligned with the Corporate Compliance Program. Policy Board Committee . (“PBC”) . Members: . Chief Financial Officer, General Counsel, Chief Human Resources Officer, Chief Audit Executive, . Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. 1 APR 14 Implementation. OVERVIEW MOD 1. . Senior Leader focus for Evaluation Review. :. Re-establish . the company grade box . check. Reduce the frequency of reports. Establish . and enforce . 1 APR 14 Implementation. OVERVIEW MOD 1. . Senior Leader focus for Evaluation Review. :. Re-establish . the company grade box . check. Reduce the frequency of reports. Establish . and enforce . IMS MAXIMS. Wake up……the future is just leaving!. Innovation, change and survival!. Trends and pressures. Technology is advancing faster than we can implement it.. We can't afford national healthcare as we currently know it.. Jay Li, . Vice President/General Manager Greater China, WWE. David Proper. , Executive Vice President of Media and International Strategy, NHL. Collins Qian, . Chief Operating Officer, NBA China. | MARKETING |. B. Flaherty. Chair. Medical Advisory Committee. Dr. . P. Miller. Executive VP. Corporate Affairs & Strategy. L. Taylor Green. President. . Hamilton General . Hospital . T. Smith. President. McMaster Children’s . The City of Newark’s Chief Opportunity Zones Officer (COZO) will further advance Mayor Baraka’s Newark Forward agenda in creating a more empowered, safer, educated, collaborative and equitable - 1 - of 42141 gross tonnes, on a passage from Newcastle, Australia to154° 22'E. with a tug -2- of the Navigation Act 1912 on Frederick Reef and in particular :- the factors which caused or contri Investor Relations Contact Media Relations Contacts Elise King Jonathan Gasthalter 1-212-719-7381 Gasthalter Co LP orcom 1-212-257-4170 jggasthaltercom A Customer Experience Roadmap to Transform Your Business and CultureChief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.And it will take years off your learning curve.Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.1. Manage and Honor Customers as Assets2. Align Around Experience3. Build a Customer Listening Path4. Proactive Experience Reliability and Innovation5. One Company Accountability, Leadership & Decision MakingChief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers\' lives. Jeanne Bliss fearlessly shares her tools and leadership \'recipe cards\' for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands\' End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011). Navy Rank AbbreviationsAbbreviationRank Description1 BOYBOY ONE1ST C OF MTFIRST CAPTAIN OF THE MAINTOP1ST C OF TFIRST CAPTAIN OF TOPS1ST MUSMUSICIAN FIRST (WRITING MUSICIAN)2ND C OF MTSECOND CAPT New Contract Procedures. You’ve identified a need that only a vendor can satisfy – great! Have you done the following? . Is the vendor technology related? If so, coordinate with the CIO before proceeding any further with final negotiations..