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Final round-ups “ISO” Final round-ups “ISO”

Final round-ups “ISO” - PowerPoint Presentation

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Final round-ups “ISO” - PPT Presentation

Part 01 Modern companies are using IS or IS tranforming modern business you must read this part in the New reference book page 35 IS or IT changes the structure of an organisation new reference book page 117 ID: 340110

organisation information page organisations information organisation organisations page book systems success flow process technology processes diagram text business costs

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Slide1

Final round-ups “ISO”

Part -01 Slide2

Modern companies are using I.S, or I.S

tranforming

modern business. (you must read this part in the New reference book page 35)

I.S or I.T changes the structure of an organisation( new reference book page 117)

Do you know?

ERP

CRM

DSS

ESS

KM

Intranet

Extranet

E-Business

E-commerce

E-communications( e-mail, YM, Skype)

CAD/CAI

Social networking Slide3

Question with

Information Systems (IS) in an Organisational Context

. ( should mention cooper and Quinn + 4 perspectives Mechanist – organisation or department is similar to a machine. In other words like a factory.

Structuralist - organisation with defined structure.

Organist- organisation as living being that develops in an environment.

Contexualist – organisations affected by events and actions in the environment. Slide4

Organisational Impacts of I.S ( This can be used in a situation where you explain the impacts of technology in an organisation or issues)

Downsizing

OutsourcingRestructuringRemoving management layersChanging and eliminating work processes

Changed behaviours (e.g. Information sharing)

New modes of working (e.g. ‘virtual’ and home-working, hot-

desking

, mobile working etc.)Slide5

While explaining impacts of technology;

Never forget the diagram and the following;

Influenced by TYPE and Culture of Organisation or part of organisation

e.g. Human Relations, Open Systems, Internal Process or Rational Goal

Influenced by PERSPECTIVE/APPROACH

e.g. Mechanist, Structuralist,

Organicist

or

ContextualistSlide6

Organisations add value by using I.S

PLEASE FOLLOW THE DIAGRAM ON THE NEXT PAGESlide7

Firm Infrastructure

Human Resource Management

Technology Development

Procurement

Marketing

and Sales

Service

Margin

Value Chain (or Value System)

supplies

manuf

shipping

OPERATIONS

Primary Activities

Secondary Activities

Difference between financial

Resource used and Income

(profit or transfer to reserves)Slide8

I.S strategy should be aligned to organisational strategy

Note the diagram Slide9

Strategic Information Alignment

(SIA)

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

1

2

3

4

5

6

7

Minimise

Risks

Reduce

Costs

Create New Reality (innovation)

Add Value

Source;

Adapted from

Donald Marchand, (2000)

‘Competing with Information’

Customers willing to pay for value added using information

Information used to help control business risk

Information used to enable decisions that reduce costs

or to increase efficiencies in processes

Information used to help produce innovative products, services and delivery methodsSlide10

While answering evaluating information systems in an organisation please don’t forget this diagram.

Purpose of I.T/I.S evaluation also to be mentioned

We evaluate I.S;

To measure tangible costs and benefits

To endorse success

To investigate failure

To identify good practice

To improve implementation processSlide11

Main Dimensions of IS Success

Use Process

Development and Process

Impact of IS on Organization

Quality of the IS Product

SUCCESS

Information

User

Satisfaction

Process

Product

Costs

BenefitsSlide12

DeLone McLean Model

Net Benefits

System

Quality

Information Quality

Intention

to Use

User

satisfaction

Service

Quality

UseSlide13

Information Systems and Technology can clearly affect the way an organisation is structured (its table of organisation) and the way things are done (processes)

Through ....

automation of existing tasks, improvement of existing tasks, speeding processing and providing better informationSlide14

SOME ADDITIONAL POINTS THAT YOU CAN USE IN VARIOUS ANWERS

Technology helps the flow of information in an organisation.

For example;

The flow of information between individuals – exchange of e-mails.

The flow of information within an organisation – an order of the customer goes to production from the sales department.

The flow of information between organizations – information between suppliers and manufacturers.

The flow of information between individuals and organisations – a special offer from the company being sent to the customer. Slide15

How organisations add value to products/services by using I.S ? Or organisations add value to their products and services through I.S

Organisations use I.S for the exchange of information.

Organisations use I.S for the business processes such as ordering, production, planning or payment.

Organisations use I.S to link internal processes with customers and suppliers.

Some companies sell information as outputs – for example music and videos production companies, financial consultants e.t.c.

Organisations use social networking sites such as MySpace, FaceBook, e.t.c. to capture, create and distribute information among the customers. Slide16

1. Why I.S fail/succeed in some organisations?

( Diagram page 15 of the text book Fig. 1.5)

How stakeholders design an I.S project and how others react to it is important in the success or failure of an I.S in an organisation. Again, the success or failure is depending on th

e threats and opportunities in the external context. For example technological developments, changes in the customer demands, changes in the actions from the competitors.

2.

Any question related to the stakeholders – for example managing the stakeholders is important

Please refer to page 16/17 of the text book.

3. Organisational context of information systems. ( please refer to page 19/20 of the text book) Slide17

4. What are the issues that an organisation face while implementing an I.S? ( TEXT BOOK PAGE 23/24)

What is meant by “learning organisation” – page 24 of the text book

5. While answering question of evaluation of information systems, you can use the table in the page 25 table 1.2 Slide18
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