Missions and
Missions and

Missions and - PowerPoint Presentation

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Missions and - Description

knowledge of the field worker Overview Remember of the values and ethics of the social worker The general tasks of the field worker The 3 skills of the field worker Knowledge what the field worker must know ID: 540385 Download Presentation

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field skills social worker skills field worker social soft group knowledge person hard work groups family key support community workers services develop




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Missions and knowledge of the field workerSlide2

OverviewRemember of the values and ethics of the social workerThe general tasks of the field workerThe 3 skills of the field workerKnowledge: what the field worker must know

Know-how (hard skills):

what the field worker must do

Interpersonal (soft skills):

how to behaveSlide3

1. Remember of fhe values and ethics of the social workerSlide4

The values and ethical considerations of the social worker according to the International Federation of Social WorkersSocial workers should uphold and defend each person’s physical, psychological, emotional and spiritual integrity and well-beingThat means


1) Respecting the right to self-determination

2) Promoting the right to participation

3) Treating each person as a whole

4) Identifying and developing strengths Slide5

2. The general tasks of the field workerSlide6

ACTIVITYWhat my role IS and what it IS NOTSlide7

Some key roles…Encourage

decision-making and self-confidence to develop autonomy


identification by the person/family/group of solutions to personal and collective problems AND support for implementation

Sets up the

necessary links

between persons/groups and community resources to maximize the potential of the social environment.

Be a source of information on the existing social situation, rights and servicesIf needed







on changes to





living to



Role (continued)Work at individual/family/group levelWorking with a person/group to examine the situation and get general overview

Help a person/group identify key goals and projects

Working with individuals/groups towards self-reliance

Monitoring the person/group and developments

Mediate between person/groups and their environment (families, communities, services)Slide9

Role (continued)

Work at community/society level:

Awareness-raising on individual and/or community social issues and services

Making sure the voices of all are heard at all levels



become a mediator between users and service providersEncourage coordination amongs actors





3. The skills of the field workerSlide11

Don’t know that you don



Know that you don

t know

Know that you know


t know that you know

Levels of learningSlide12

The three components of a skillA skill can be split into three components: knowledge, hard skills and soft skills.

The key to training field workers lies in understanding and acquiring soft skills!


Hard skills

Soft skills


EXERCISEWhat do you know?Knowledge

Hard skills

Soft skills


Knowledge: what to knowPsychology and sociology: how humans think and behave, relationships between people and social groups

Anthropology of country/area:

history, cultures, traditions

Understanding of particular target group:

e.g. experience of persons with disabilities, children, ways to best support

Support systems

and care-management for area


at local, regional and national level

National and international laws

, adapted to the target group (e.g. people with disabilities).Slide15

EXERCISEBuild a body of collective knowledgeSlide16

Hard skills: what to doIn generalIdentifying inequalities and social obstaclesPlanning and implementing ideasCommunicating with others, including childrenManaging conflicts and problems - problem-solving skills


Setting up and leading meetings and ensuring things move forward

Following-up on work, to confirm results

Evaluating the impact of work, to see changes

Representing the community in various forumsSlide17

Hard skills: what to doWith an Individual/family/groupCoordinate and work as a team on a shared projectMaking referrals to services/peopleConducting individual and group interviews, speaking with childrenObserving situations and making social diagnosis along with a person or group

Choosing an intervention methods e.g. a personal or group support project

Coaching individuals and groups to develop themselvesSlide18

Soft skills: how to be6 soft skills that will help you be successful in anything!1. Communication2. Self-Management

3. Networking

4. Critical Thinking

5. Decision-Making

6. Stress management

Other important skills


Trustworthy and responsible

Enabling attitude, inspirational/motivational

Tolerant, accepting and respectful of differences

Learning/growing attitude

Empathetic, not sympathetic

Confident, good self-esteem

Adaptable, flexible

Available, takes initiative


EXERCICEWhat hampers the development of the soft skills specific to the field of Social Work?Slide20

What facilitates the acquisition of soft skills? COOPERATION: Observation and working with your peers – with field workers who have developed the appropriate soft skillsA warm and respectful ambiance/space, without prejudice and without a disproportionate spirit of competition – calm teamworkA space for free expression and feedback on experiences – professional supervisionSlide21

Group summaryWhat are the key points?---Which themes need to be developed in greater depth to improve our practices?




KEY MESSAGESThe field worker must understand and foster the values of Social WorkThere are two types of task: those focused on the person receiving support and their family; and those focused on raising awareness among other stakeholders (twin-track approach)The field worker’s general tasks are: to provide encouragement, generate ideas, create links, inform/raise awareness, and give advice, if necessaryThere are 3 skills: knowledge, know-how (hard skills) and interpersonal (soft) skills. Soft skills are the most difficult to acquire but the most important ones for a field worker to developThere are several stages in the learning process. The field worker must develop their knowledge over time and with experience