/
Providers identified: Providers Providers identified: Providers

Providers identified: Providers - PowerPoint Presentation

calandra-battersby
calandra-battersby . @calandra-battersby
Follow
350 views
Uploaded On 2018-11-06

Providers identified: Providers - PPT Presentation

want The future of o ne accreditation Provider Engagement Codesigning One Accreditation Across Government We sat down with fifty providers to gain their insight into the current state of quality assurance and the future of accreditation ID: 717056

accreditation government support providers government accreditation providers support shared expectations consistency services development agencies appreciation partnered assessors resources decisions

Share:

Link:

Embed:

Download Presentation from below link

Download Presentation The PPT/PDF document "Providers identified: Providers" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.


Presentation Transcript

Slide1

Providers identified:

Providers want:

The future of one accreditation:

Provider Engagement – Co-designing One Accreditation Across GovernmentWe sat down with fifty providers to gain their insight into the current state of quality assurance and the future of accreditation. This is what they are saying.

Relationship management

Relationships with assessors can impact on outcomesProviders understand their communities

All-of-government

system

Secure, intuitive platform that works across government

Trusted, consistent, up to date information

Intra-sector sharing

Co-development of better outcomes

Shared

knowledge, advice and resolutions

Recognition and

appreciation

To be c

o-partnered with government

Appreciation and acknowledgement of positives

Training and support

Collaborative learning

A p

lain language guidance hub

Tools and resources

Innovative administrative options

A s

ervice improvement feedback loop

From government

Decisions to be client-centred

Agencies to make decisions together

From assessors

Consistency, flexibility and empathy

Professionalism, experience and competence

F

rom the accreditation process

A non-duplicative approach

A c

lear agenda and pre-planned schedule

Time and resources

Administration is time consuming

Trying to do their best with what they have

Consistency

Different processes within different review cycles

Different values placed on same or similar services

Communication

Streamlining is happening but could be better

The right questions aren’t always asked

Expectations

Accreditation is beneficial

Disconnect between expectations and the coalface

Support

Agencies are only interested in the services they fund

Solid support systems are lacking – especially for

iwi

providers

Partnered with government

Trust, mutual respect and co-development of Standards

Consulted on client,

whānau

and community matters

Inter-agency collaboration

Streamlining accreditation events across government

Shared findings and one report