want The future of o ne accreditation Provider Engagement Codesigning One Accreditation Across Government We sat down with fifty providers to gain their insight into the current state of quality assurance and the future of accreditation ID: 717056
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Slide1
Providers identified:
Providers want:
The future of one accreditation:
Provider Engagement – Co-designing One Accreditation Across GovernmentWe sat down with fifty providers to gain their insight into the current state of quality assurance and the future of accreditation. This is what they are saying.
Relationship management
Relationships with assessors can impact on outcomesProviders understand their communities
All-of-government
system
Secure, intuitive platform that works across government
Trusted, consistent, up to date information
Intra-sector sharing
Co-development of better outcomes
Shared
knowledge, advice and resolutions
Recognition and
appreciation
To be c
o-partnered with government
Appreciation and acknowledgement of positives
Training and support
Collaborative learning
A p
lain language guidance hub
Tools and resources
Innovative administrative options
A s
ervice improvement feedback loop
From government
Decisions to be client-centred
Agencies to make decisions together
From assessors
Consistency, flexibility and empathy
Professionalism, experience and competence
F
rom the accreditation process
A non-duplicative approach
A c
lear agenda and pre-planned schedule
Time and resources
Administration is time consuming
Trying to do their best with what they have
Consistency
Different processes within different review cycles
Different values placed on same or similar services
Communication
Streamlining is happening but could be better
The right questions aren’t always asked
Expectations
Accreditation is beneficial
Disconnect between expectations and the coalface
Support
Agencies are only interested in the services they fund
Solid support systems are lacking – especially for
iwi
providers
Partnered with government
Trust, mutual respect and co-development of Standards
Consulted on client,
whānau
and community matters
Inter-agency collaboration
Streamlining accreditation events across government
Shared findings and one report