Alpine Technology REGIONAL SEMINAR 2018 - PowerPoint Presentation

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Alpine Technology

REGIONAL SEMINAR 2018

REGIONAL SEMINAR 2018

Your Time to

Grow!

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Steve FlemingOwner-COO(719) 382-8214, ext. 110 sfleming@rams-pro.com

Technology Updates & AlpineLive

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What does the future of Windows hold for you?

Considerations with respect to upgrading to VRPE 10

Is AlpineLive right for you?

GOALS OF THE SESSION

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Printers and Other Issues

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MANAGING YOUR SERVERS

Server upgrades and changes happen regularly

VRP6 built on old infrastructure…legacy

Client-Server model not compatible

Eventually it will NOT work

Follow recommendations or move to VRPE 10

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Licensing Changes, Cost increaseSMB 3.1.1 Some applications (including Microsoft Access and RAMS) are not designed to work with SMB protocol beyond SMB 1.GPO (Group Policy Object) changes for mapped network drivesUpdate / Replace causing frequent disconnects and corruptions

MANAGING YOUR SERVERS

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Running VRP Outside Recommended Install

Client-Server Architecture

RDP-Terminal Server

Architecture

MANAGING YOUR SERVERS

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Running VRP Outside Recommended Install

Unknown errors

Issues related to Client-Server setup cause unpredictable results

Data corruption

VERY slow processing

Unable to run processes

Local IT should set up workstation as normal, create remote desktop link to your remote desktop server

MANAGING YOUR SERVERS

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Antivirus- Built inHarder to control / PredictUAC (User Account Control) changesVRP6 Client / Server requires Run as admin rights.

MANAGING YOUR SERVERS

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More securityLocal computer permissionsNetwork PermissionsServer Permissions

MANAGING YOUR SERVERS

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Cheaper / no upfront costIncreased yearly support costIncreasingly complex issues / Unsolvable issuesVRP 6 is at end of life

Higher upfront costRobust and Modern databaseEasily Scalable as your business growsIncreasing feature setCheaper support costsEasier hardware upgrade path if leveraging Hyper V

WHICH PATH SHOULD YOU TAKE?

Visual RAMS-Pro

Version 6

Visual RAMS-Pro

Version 10

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Considerations for Visual RAMS-Pro Version 6

Remote Desktop is the ONLY supported method of running VRP6Configuration issues are limited to 1 machine vs entire officeGenerally faster performance-significantly reduced Batch processing timeMitigate corruption issues due to failing Client / Network hardwareSignificantly reduced cost to add workstation or user

Visual RAMS-Pro

Version 6

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Considerations for Visual RAMS-Pro Version 6

VRP6 Minimum system requirements (See Kayako Knowledgebase)Increasing support costs related to keeping older software operation on modern systems Also see http://rams-pro.com/training-resources (Top Ten Reasons you need to know about Terminal Services)

Visual RAMS-Pro

Version 6

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Considerations for Visual RAMS-Pro Version 10

Required to move to remote desktop environment Central Server that all users log into directly.Microsoft CAL Required per user to connectEasy addition of user / WorkstationSQL Server databaseSQL ServerVarious licensing options ranging in price – all built into an AlpineLive subscription.Robust backups Batch issues are largely a thing of the pastDBA highly recommended to manage SQL

Visual RAMS-Pro

Version 10

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Considerations for Visual RAMS-Pro Version 10

Depending on office size dedicated Server required for SQLSophisticated hardware should be used for dependable uptime $$$Hyper-V might be a good solutionMore than one virtual server per physical serverVirtual SQL server and virtual application server

Visual RAMS-Pro

Version 10

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TAKING A LOOK AT YOUR HARDWARE

Workstation used as a server

Switches in place to extend number of computers.File level backups onlyFreeware antivirusNo IT Support

VRPE 10 Install IMPOSSIBLE!

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TAKING A LOOK AT YOUR HARDWARE

Consumer grade dedicated server

Router in placeClient / Server RAMS installAutomatic system level backups stored locallyConsumer grade network hardwareSemi Reliable Local IT

VRPE 10 Install IMPOSSIBLE!

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TAKING A LOOK AT YOUR HARDWARE

Enterprise grade dedicated server

Raid Array storage systemDomain permissions configuredUsers logging in to server using Remote desktopEnterprise grade network hardwareResponsive, skilled IT that can provide QOS agreement

VRPE 10 acceptable install possible

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What would an “ACCEPTABLE” install look like?

$10,000 -14,000 for server hardware to meet needs of a 10-20 user office

Powerful host server to run Hyper-V for the VM’S to run on

3 Virtual Machines Needed:

Application Server

SQL Server

Domain Controller

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TAKING A LOOK AT YOUR HARDWARE

Hyper V server Cluster

Failover ProtectionSAN Storage system Onsite IT

VRPE 10 Proper install

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ALPINELIVE

No 3-5 year hardware upgrade cost

Enterprise grade Hardware and Support

24/7 onsite staff watching for issues8 million last year spent on upgrades

Local hardware can be consumer grade

Access from anywhere you have internet connection

Significantly reduced support costs

Significantly reduced time support time before resolution

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PRINTERS

For better or worse…

we depend on printers for day to day operations

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PRINTERS IN YOUR OFFICE

Generally work well

Reasonably forgiving of improper install

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PRINTERS IN CLOUD COMPUTING

Once upon a time…

Then one day…

R.A.A. Reports

Route List

Work Orders

A/R Aging Reports,

etc

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The End…we hope!

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PRINTERS IN CLOUD COMPUTING

Have a Jam?

IT Printer Manager Start-Up Kit?

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YOUR TWO OPTIONS TO MANAGE YOUR PRINTER(S)

Having Experts who understand the Printer you are buying help you

Have Expert audit your System / InstallGet them to recommend method of Install and Drivers to use5 minutes with the Printer Rep can save MONTHS of troublesAlpine / Local I.T. are not experts with printers

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