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Meeting the needs of touring groups Meeting the needs of touring groups

Meeting the needs of touring groups - PowerPoint Presentation

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Uploaded On 2017-06-27

Meeting the needs of touring groups - PPT Presentation

Andrew Lancey Great British Trips Background UKIreland Inbound Tour operator since 2010 Company founded by Andrew and Ruth Lancey in 2010 following a Round the world trip Concept Tailormade ID: 563776

great groups tour trips groups great trips tour british website launched itinerary 2010 times tours language www guides differences

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Slide1

Meeting the needs of touring groups

Andrew LanceySlide2

Great British Trips - Background

UK/Ireland Inbound Tour operator since 2010Company founded by Andrew and Ruth Lancey in 2010 following

a ‘Round

the world

trip’!

Concept: Tailor-made

tours for

individuals, couples and families

(

Known as FIT tours).

Our team plan a tour based on selections and email a quote and itinerary

Soon doing this for ad-hoc private groups wanting a bespoke approach

Over 3000 totally unique itineraries planned and arranged to dateSlide3

Great British Trips

Website Launched September 2010Slide4

Great British Trips

Over 70 destination pages

Add attractions/activities to itinerarySlide5

Great British Trips - Services (FIT and groups)

Accommodation: (Guest houses, Hotels, Cottages, Apartments…)

Transport: Hire cars, train travel, coach

Attractions

Events tickets (sports, theatre, seasonal events)

Meals

Local Tour guides / Driver guides / Tour leadersSlide6

Great British Trips - Statistics Slide7

Where are our groups coming from?

United States

Singapore

Malaysia

Canada

India

Australia

Brazil

Argentina

Germany

Denmark

China

Hong Kong

Czech Republic

Tailored Sightseeing

Cultural Tours

Educational Tours

Special Interest Tours

Christian Heritage Tours

What are the groups doing? Slide8

Brands under Great Trips Limited

www.greatbritishtrips.com

Website launched 2010

www.greatirishtrips.com

Website launched 2012

www.solotripstogether.com

Website launched 2015Slide9

Challenges when dealing with overseas groups

Language

Poor geographical knowledge of UK

Tendency to assume quicker travel times

Tendency to cram too much in

Cultural differences

Types of hotel preferred

How busy the itinerary is

Daily Start times / finish times

Food type / meal timesSlide10

Possible solutions for overseas

groups

Language issues

Foreign language tour guides

Audio self guide systems

Lack of geographical/travelling knowledge

Help plan the itinerary for them

Manage expectations of what can be done in the time available

Cultural differences

Understand their culture!

Check and never assume!