Introduction to Disaster Recovery - PowerPoint Presentation

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Introduction to Disaster Recovery

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You Will Learn How To…

Develop a disaster recovery philosophy

Describe the basic principles of disaster recovery planning

Describe and establish a business continuity and disaster recovery function

Understand the steps of disaster recovery planningUnderstand the role of IT and network management in disaster recovery

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Disasters and Disaster Recovery

Disaster strikes often

Everyday life is filled with incidents that can disrupt business

A disaster recovery plan allows for:

Business continuity during a disasterRestoration of normal operationsSumber dari : www.kuroski.net/DA201/disasterRecovery/Chapter%2001.ppt

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Developing a Disaster Recovery

Philosophy

A disaster recovery philosophy is rooted in:

An organization’s desire to protect and preserve its positive public image

An organization’s physical assets The lives of the organization’s employeesThe image includes:

High levels of customer satisfaction

Faith of stockholders

Other stakeholders for an organization

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Organizations and Disasters

Many organizations have suffered through a disaster

The ones that have not are not immune

Out of 250 organizations surveyed, three of every 10 organizations surveyed for this book have been through a disaster

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Disaster Recovery Planning

The process of assessing risks that an organization faces

Developing, documenting, implementing, testing, and maintaining procedures

Minimize losses after a disaster

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Status of Disaster Recovery Planning

Nearly three of every four organizations have a disaster recovery plan in place

Disaster recovery planning is still a new process in many organizations

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Disaster Recovering Planning Process

Too many people consider disaster recovery planning a mechanical process

There are certainly tedious and laborious aspects to developing a plan

Organizations have cultures, spirits, and images that permeate relationships with

The organizationCustomersBusiness partners

The public at large

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Customers

A customer’s view of an organization is crucial to the organization’s success

Marketing managers hope customers see products as high quality and a good value

New customers are difficult and costly to gain

Less costly to keep current customers satisfiedCustomer satisfaction is a prime marketing toolA good public image is an asset that takes years to achieve and considerable diligence to maintain

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Stockholder and Investor Relations

Maintaining investor faith is extremely important

Institutional investor confidence is important

Considerable effort is exerted to develop the faith and trust of investors

Efforts to maintain faith are less expensive than those required to regain lost faithOrganizations want to be viewed in the most positive light possible

Backup computers, emergency networks, and temporary quarters are only tools

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Disaster Recovery Planning

Intensified since September 2001

Three of every 10 organizations surveyed report that their spending for disaster recovery planning has increased

One of every 10 organizations reports that spending has increased dramatically

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Disaster Recovery Planning

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Basic Principles of Disaster Recovery Planning

No off-the-shelf disaster recovery plan can meet the needs of all organizations

An effective plan recognizes an organization’s size and other defining characteristics

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Planning Principles

A solid plan requires the support and participation of

Upper-level management

All business unit managers

Legal counselDirectors of all functional departments such as Human Resources, Facilities Management, IT, and Corporate securityAssessing risk requires time consuming, detailed analysis

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Planning Principles

All policies and procedures must

Support the critical needs of business operations

Comply with all relevant laws and regulations

Be understood by the parties responsible for implementing hemBe approved by upper managementThe plan must clearly delineate and document chain of command of the managers responsible for declaring, responding to, and recovering from a disaster

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Planning Principles

The disaster recovery system must facilitate and allow control of communications among

Decision makers

Managers

StaffExternal support organizationsLaw enforcement

Emergency services

Media

All policies and procedures must be available to all departments, managers, and staff during response and recovery

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Planning Principles

All employees involved in disaster response and recovery must be trained to

Implement documented procedures

Address unanticipated problems

Procedures must be tested and rehearsedPlanners must continually evaluate new threats and business conditions as they develop

During disaster response and recovery, the organization must

Evaluate the effectiveness of its procedures

Monitor the physical safety and mental health of employees

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Process of Disaster Recovery Planning

Implementing the plan and responding to disaster is an organization-wide effort

Plan development requires many types of knowledge and skills

Every organization-wide effort is laden with social and political obstacles that need to be addressed

Each step of planning is interrelated and builds upon the othersThe disaster recovery planning team is responsible for developing the plan

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Establishing Continuity and Recovery Function

Disaster recovery function consists of the people, departments, and support organizations that implement the plan and facilitate disaster recovery

How this function is organized depends on

The geographical dispersal of facilities within an organization

The type of facilities occupiedThe number of employees

Other factors

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Staff of an Organization’s Disaster Recovery Function

A centralized authority or group

Coordinates the development of disaster recovery plans

Plays a role in disaster response and recovery

Managers and staff in functional departments have enterprise-wide roles in disaster response and recoveryDepartment managers and representatives from business units have roles in disaster response and recovery to ensure the continued function of their business units

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Understanding the Steps of Disaster Recovery Planning

Disaster recovery planning consists of eight major steps

Smaller organizations may be able to develop and document a plan in a few months

In larger organizations, initial planning can take many months and sometimes years

Management and all other members of the planning team need to understand The steps involved in developing a plan

How these steps build upon each other and fit together as a whole

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Step One

The first step is organizing the disaster recovery planning team

The team must be a well-rounded group that represents all the functions of an organization

Requires a high-level manager as a champion

Ideally, the champion should be the CEO or a high-level manager designated by the CEOSumber dari : www.kuroski.net/DA201/disasterRecovery/Chapter%2001.ppt

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Step One

The team must also have a designated leader, or two people who act as co-leaders

Each participating department should assign a primary representative and an alternate to the team for continuity

The team should be trained in disaster recovery planning

Once in place, it should establish a schedule of activities, including meeting times and dates for completing the eight steps of planning

There should be an awareness campaign about disaster recovery planning within the organization

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Step Two

Assessing the risk that an enterprise faces is the next step

A

business impact analysis

is a method of assessing risks and determining the potential economic loss that could occur as a result of these risksAll business processes must be identified and analyzedThe planning team should review legal and contractual requirements to determine the consequences of business disruption

The results help guide disaster recovery planning and help the team develop procedures for recovering from various types of incidents

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Worst Disasters

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Step Three

The third step is establishing the roles that each department, business partner, and outside service organization plays in disaster recovery

The planning team determines the contribution that each department can make to the plan and disaster recovery

Organization with multiple locations must identify local departments and employees who can participate in disaster recovery planning

The planning team also determines the role that other organizations should play in the plan

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Step Four

Developing actual disaster recovery policies and procedures is the next step

Disaster recovery policies

are the guidelines that govern the development of disaster recovery procedures

Disaster recovery procedures are step-by-step methods designed to restore an organizational function or business processDeveloping policies and procedures to recover from disasters requires attention to detail and thorough analysis

Procedures must be established for each step of disaster recovery and response

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Step Five

The fifth step of the disaster recovery plan is to document the policies and procedures developed in the previous step

Part of this documentation is done in conjunction with drafting, reviewing, and approving policies and procedures

The approved documentation is included in the actual disaster recovery plan

A group must be established to manage documentation and the cycles of reviews, approvals, and updates

The document must include all contact information

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Step Six

Implementing the disaster recovery plan is next

During this step

The final plan is distributed to all of the departments, organizations, and employees involved in disaster response and recovery

The planning team begins to intensify the internal and external awareness programs to ensure that all parties know about the planExecutives are briefed on the plan and their roles in disaster response and recovery

Staff in all departments are trained on general and department specific procedures

Any outside services or equipment is purchased or contracted

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Step Seven

The next step is to test and rehearse parts of the plan, and eventually to run a live simulation of a disaster

A

disaster recovery rehearsal

is a live simulation in which all departments and support organizations run through the entire disaster recovery process, just as they would during an actual disasterManagers in eight of every 10 organizations surveyed think that testing and rehearsing disaster recovery plans is beneficial

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Plan Testing and Rehearsal

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Step Eight

The final step is often called the maintenance phase

Once the plan is developed and tested, the planning team must continually

Assess the emergence of new threats

Adjust for changes in organizational structureDetermine the impact of new technology on recovery proceduresIn many industries, planning teams may also need to monitor changes in laws and regulations that may affect their disaster recovery requirements

When procedures are changed and documentation is updated, training requirements and staff skills must be updated as well

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Frequency of Plan Updates

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Role of IT and Network Management in Disaster Recovery

Most organizations rely heavily on their computer systems and communications networks

The IT and network management in every organization have essential roles in disaster recovery planning and response

Knowledgeable representatives from IT and network management need to be assigned to the team

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IT Representation

At least one representative is needed for each of the following functions:

Data center operations

Network management

Desktop computingVoice communicationsAt least one person is needed for each major IT application, including

Financial management support

Supply chain systems

Enterprise resource planning (ERP)

Human resources support

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IT Representation

During risk assessment and business impact analysis, IT and network managers need to

Help the team answer critical questions about the potential consequences of system downtime

Assist in developing and documenting procedures for end-user departments and the IT departments that facilitate disaster response and recovery

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IT Representation

During risk assessment and business impact analysis, IT and network managers need to

Help develop and deliver training to department managers and employees who will assist in recovery procedures for computer systems and networks

Help test and rehearse procedures to ensure that their organization can effectively recover from a disaster

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IT Managers Role

IT and network managers have a key role in supporting and managing the ongoing disaster recovery plan

Plans and procedures must be updated

IT and network managers must determine

How each new upgrade or additional application affects these plans and procedures, thenInform the staff who maintain disaster recovery documents of the necessary changes to keep the plan current

Develop new training materials as needed

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Chapter Summary

Disaster recovery planning is the process of assessing risks that an organization faces, then developing procedures to return to normal operations quickly

No off-the-shelf disaster recovery plan can possibly meet the needs of all organizations

Understanding the basic principles of disaster recovery planning can keep team members from getting lost in the long process

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Chapter Summary

The disaster recovery function consists of the people, departments, and support organizations that implement the disaster recovery plan and facilitate recovery

There are eight steps in the process of developing a disaster recovery plan

Most organizations rely heavily on computer systems and communication

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