1 Calculate Total Project Square FootageQuestions 844 8510660petcocalibamboocomwwwpetcocomx0066006CooringCali Vinyl Return ProcessCali Vinyl Return CriteriaAll returned merchandise must be in resala ID: 863833
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1 Cali Vinyl™ Order Process SummaryHo
Cali Vinyl™ Order Process SummaryHow to Place Your Cali Vinyl Order 1. Calculate Total Project Square Footage Questions? (844) 851-0660petco@calibamboo.comwww.petco.com/�ooring Cali Vinyl Return Process Cali Vinyl Return Criteria:All returned merchandise must be in resalable condition (unused and free from damage)Returns will not be accepted for orders over 60 days oldOriginal boxes must be unopened or in 100% resalable conditionA 25% restocking fee is applied for all returnsReturns must be packaged and palletized carefully for transportPhotos of packaged return materials must be provided in advanceAll items must be returned with a printed copy of Cali Bamboo’s RA form included in the packing slipCali Vinyl Return Process:If your request meets the criteria above, submit a return request to Cali’s Petco Support Team at (844) 851-0660 or petco@calibamboo.comOnce the return has been reviewed, approved, and accepted, return instructions will be provided. All return shipments are arranged by Cali Bamboo.Shipping and Delivery Process Con rm & Track OrderYou will receive an order con rmation email onc
2 e your order is submitted. Once your ord
e your order is submitted. Once your order ships, a shipping con rmation email with tracking information will also be sent. For help in con rming order status or tracking information, contact Cali’s Petco Support Team at (844) 851-0660 / petco@calibamboo.comArrival TimesMost orders are processed and shipped within 2 business days. Once an order leaves the warehouse, shipping times vary depending on a home’s location, but the average delivery time is 5-7 business days.Delivery AppointmentAll ooring deliveries are curbside (the driver will not carry boxes into the home) and require a delivery appointment. Customers will receive a call from the carrier to schedule a drop-o time. Delivery windows are set based on the driver’s best estimate and can sometimes vary once in route. Signing for DeliveryAt the time of delivery, check carefully to ensure the order is complete and without damage. Any damage and/or shortages must be noted on the delivery receipt when they sign to con rm the drop-o . For help, contact Cali’s Petco Support Team with questions at (844) 851-0660 / petco@calibamboo.co