Exploiting the features of each to enhance the other and the tools that make it possible Peter Wallqvist Ravn Systems peterravncouk Universal Search Incorporates traditional Enterprise Search with emphasis on any data source including external ID: 782385
Download The PPT/PDF document "Universal Search and Social Networking" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Universal Search and Social Networking
Exploiting the features of each to enhance the other and the tools that make it possible
Peter Wallqvist
Ravn Systems
peter@ravn.co.uk
Slide2Universal Search
Incorporates traditional ‘Enterprise Search’ with emphasis on any data source, including externalModern systems include features such as faceting, meta data biasing, query and result suggestionsCan do a good job if users knows what they are looking for
Slide3Enterprise Social Networking
Provides a platform for the people in the organisation to communicate and share contentMakes information open and available to allKeeps a record of previous discussions that would otherwise get lostUseful tool if users are incentivised to use it
Slide4Limitations of stand-alone solutions
Universal SearchThere is little distinction between quality content and items that are of less use
Little control over ranking and relevance once system is running
New and updated content doesn’t get attention
Annotations and value additions might not be searched
Social Networking
Often becomes an isolated application that is used only by some
Little or no relation to the user’s everyday work
Total focus on other users to interact with, ignoring other
k
nowledge assets
Slide5Solution: Integration
Treat any and all information within and outside the organisation as knowledge assetsCreate conversations, share ideas and add knowledge about these assetsThe focus will shift from social networking being simply
about
communication to being
about
new and existing knowledge
and experience
sharing
Slide6Integration in practice
Let users interact with any knowledge asset
Let users explicitly express interest in any knowledge asset (‘follow
’)
Make the implicit and explicit interactions with assets
visible
Have a search engine tightly integrated with a
NoSQL
object based data store handy
Slide7Integration in practice
Instant updates to the index
Multiple name spaces
Links and hierarchy natural
Queries can be made based on far more than keywords
Make use of a Knowledge Graph –
Exploit links that are available
Slide8Simple links – derived from content
Slide9Simple links – derived from content
Slide10Simple links – derived from content
Slide11Simple links – derived from content
Slide12Clever links – derived from semantics
Slide13Clever links – derived from semantics
Slide14Clever links – derived from semantics
Slide15Social links – derived from interactions
Slide16Social links – derived from interactions
Slide17Enhanced Universal Search
Boost relevance of content that has been scored, graded, linked or accessed a lotMake added annotations and comments searchableFind content based on links (simple, clever, interactions)
Adjust relevance and suggestions based on user
profile and other input
In essence –
“Enterprise Graph Search”
Slide18Enhanced Social Networking
Treat all knowledge assets (people, documents, projects, discussions, etc) as entities you get updated on in your feedThe anchor to the assets users are used to interacting with each day makes the initial use of the system more naturalIdentify Expert groups based on interaction with knowledge assets
Slide19Slide20The Knowledge Graph
Slide21The Knowledge Graph
Slide22The Knowledge Graph
Slide23The Knowledge Graph
Slide24The Knowledge Graph
Slide25Take Home Points
Universal Search and Social Networking services are great ways to access and distribute knowledge and informationIf the two work together, the impact can be substantially greaterModern search / store / link platform required – classic flat reverse term index obsolete
Slide26Peter Wallqvist
Ravn Systems
peter@ravn.co.uk