SEPTEMBER 10 12 2013 LIVINGSTONE ZAMBIA Consumer Protection Act CPA has been in existence for fifteen 15 years The CPA is being administered by Department of Trade and Consumer Affairs under the Ministry of Trade and Industry ID: 712343
Download Presentation The PPT/PDF document "FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PR..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
FIFTH ANNUAL AFRICA DIALOGUE CONSUMER PROTECTION CONFERENCE
SEPTEMBER 10- 12 2013
LIVINGSTONE , ZAMBIASlide2
Consumer Protection Act (CPA) has been in existence for fifteen (15)
years
The CPA is being administered by Department of Trade and Consumer Affairs under the Ministry of Trade and Industry
CONSUMER PROTECTION AND COMPETITION HIGHLIGHTSSlide3
The Act provides for the protection of the interests of consumers by means:
investigation;
Prohibition;
control of unfair business practice;
disseminate consumer-related information; provide for matters connected with and incidental to the forgoing.
PROVISION OF THE ACTSlide4
CPA is being reviewed to match the international best practices; the new issues to be introduced include
Introduction of the National Consumer Tribunal
Enhance functions of the office
Accreditation of Consumer
OrganizationsIndustry Code of ConductREVIEW OF THE CPASlide5
Misleading advertising particularly on shelf price vs. till price
Selling of expired/tainted food products
No warrantee on imported vehiclesSelling of poor merchantable cellphonesGarages failing to repair customer vehicles
Selling of electronics with no guarantees
Limiting guarantee on cellphonesDue to lack of Type Approval of cellphones, we get all sorts of cellphones being sold in the countryEXAMPLES OF CASES/ HOT TOPICS FACED BY THE OFFICE Slide6
The Act doesn’t provide for cross border casesBotswana is signatory to declaration on regional cooperation on Competition and Consumer laws and policies
Cross border IssuesSlide7
Competition Act was enacted in 2009, The Act is implemented by the Competition Authority .
The Act provides for cross border
Currently the
Competition Highlights