Seamless Acceptance Introduction

Presentation on theme: "Seamless Acceptance Introduction"— Presentation transcript:

Seamless Acceptance

Introduction

Benefits

RequirementsScorecardVerificationsPostage AssessmentOnboarding

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Seamless Acceptance Agenda

Seamless Acceptance is a fundamental shift from the traditional verification model, which was an up-front manual verification process on a per mailing basis

Seamless measures the quality of a Mail Preparer’s process

over a calendar month to identify trends in mail quality issues rather than isolated poor quality incidentsMeasurement is done post induction and no longer allows a mailer to rework and resubmit a mailing3

Seamless Acceptance Introduction

Traditional Verification

Mail quality

determined based on

a per mailing basis

Seamless

Verification

All

mailings submitted in

an entire calendar month are used to determine quality on an aggregate basis

MAIL QUALITY

MAIL QUALITY

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The complete

Seamless Acceptance process automates and streamlines mail induction and verification

Seamless Entry

(3)

Capture data by handheld scanner

(FS-IMD) at acceptance or induction

(1)

Mailers

submit

eDoc for all mailings, which will include:Unique Barcodes

Piece data provided

(2) Auto-finalize postage statements

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3

Mail Preparation

Submit Mailing Information

Mail Induction & Scanning

Reconcile & Report

(6)

Detailed

mail quality reporting

(5)

Compare data scans to electronic documentation

(4)

Capture data

by MPE scans

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4

5

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Seamless Acceptance Introduction

93 mailers are on Seamless Acceptance and another 356 are on Seamless Parallel reviewing their reports and preparing to transition

AUTOFINALIZATION

ELECTRONIC POSTAGE

STATEMENTS

TREND BASED QUALITY MANAGEMENT

STANDARDIZED

AUTOMATED

VERIFICATIONS

STREAMLINED MAIL ACCEPTANCE

SEAMLESS ACCEPTANCE BENEFITS

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Seamless Acceptance Benefits

REQUIREMENTS

Seamless Acceptance requires unique Intelligent Mail barcodes on all mailpieces, trays, and containers regardless of the rate they are

paid. It

also requires electronic documentation of mailing information (eDoc).

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Seamless Acceptance Requirements

Additional Requirements Beyond Full Service

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Seamless Acceptance Onboarding

Mailers preparing over 90% of eligible mail for Full-Service are candidates for Seamless. The path to Seamless Acceptance starts with on-boarding to Seamless Parallel:

Ensure mail meets Seamless requirements

Mail Seamless eligible Mail Classes and Processing Categories*

Contact BMS Analyst to move to Seamless Parallel

Seamless Parallel provides a test period before moving onto Seamless Acceptance

Provide unique barcodes for all pieces

Work toward barcoding 100% pieces with unique IMb (Auto and Non-Auto)

Submit eDoc for all automation mailings

Ensure that eDoc includes piece level detail (.pdr, .pbc, Mail PieceBlock)

Review new eDoc warnings for Seamless

* Eligible

Mail Classes

include First Class, Standard, Periodicals, and Bound Printed Matter

Eligible

Processing Categories

include Letters, Cards, and Flats

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Seamless Acceptance Onboarding

Once on Seamless Parallel, mailers can work with USPS to understand mail quality results and prepare for Seamless Acceptance:

Review Seamless results on the Mailer Scorecard

Evaluate results against the “Mailer Contact” Thresholds

Work with USPS to identify the root causes of any issues

Resolve any mail preparation issues identified in Parallel

Demonstrate mail quality under thresholds

Quality must be maintained for at least one calendar month

Activate to Seamless Acceptance

Weight

Electronic Documentation

Sampling

Mail Processing Equipment

Have all the pieces been paid for?

Are the pieces addressed correctly?

Is the mailing prepared correctly?

Undocumented

Delivery

Point

Barcode

Quality

Postage

Nesting / Sortation

Mail Characteristic

Mail will be verified through the comparison of eDoc to data gathered as the mail is processed and sampled

Seamless

Acceptance assures revenue by

using these main verification types to answer 3 main questions:

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Seamless Verifications

Each verification determines Seamless Acceptance compliance and answers one of the three key questions:

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Is the mailing prepared correctly?

Are the pieces addressed correctly?

Have all the pieces been paid for?

Undocumented

(

Piece)

Piece

barcode is paid for and included in an eDoc

Delivery Point

Confirms

that 5-, 9-, or 11-digit delivery point in the IMb is valid

Weight

Physical

weight matches the weight in the eDoc

Postage

Postage

affixed matches the eDoc

Mail

Characteristic

Mail

traits match

eDoc

(processing category;

class

; non-profit; etc.)

Barcode Quality (Piece)

IMbs

are formatted per USPS standards

Nesting/Sortation

Physical

sortation meets mail preparation rules

Seamless Verifications

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Results are from eDoc, Manual sampling, and Census verification over a calendar month for Seamless Acceptance or Seamless Parallel

The tab is broken into 2 main sections and types of metrics, depending on how the data is

obtained11Mailer Scorecard: Seamless

From MPE Scans

From Sampling

Seamless also has a Mailer Scorecard report

1. CRID Seamless Status:

Indicates if the eDoc submitter CRID is enabled for Seamless Acceptance or Seamless Acceptance Parallel Processing

2.

%

Seamless Acceptance Jobs:

The number of Seamless Acceptance Jobs as a percentage of the total number of jobs submitted in eDoc

3. # Seamless Acceptance Containers:

The number of containers marked for Seamless Acceptance processing from eDoc

4. # Seamless Acceptance Handling Units:

The number of handling units marked for Seamless Acceptance processing from eDoc

5. # Seamless Acceptance Pieces:

The number of pieces marked for Seamless Acceptance processing from eDoc

Seamless Verifications

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6. % Volume Seamless Acceptance:

The number of pieces marked for Seamless Acceptance processing as a percentage of the total number of pieces claimed in eDocumentation

7. Sampling Quality Score:

Mailer Quality based on a weighted average of manual sampling errors and piece barcode scan rates over the previous 3 months

8. % Seamless Acceptance Jobs not Auto-Finalized:

The number of Seamless Acceptance jobs that were not auto-finalized as a percentage of the number of Seamless Acceptance jobs

9. Piece Scan Rate:

The total number of unique piece scans as a percentage of the total number of unique pieces associated to an eDoc

Seamless Verifications

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10. Adjusted Scan Rate:

# of unique piece scans as % of number of unique pieces associated to eDoc excluding pieces where scan isn’t expected based on mail class, processing category, rate category, entry type facility, non-automation zones or high reject MPE machine runs

Seamless Verifications

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% Undocumented Pieces Error

Mailer Contact threshold is 0.3%

Egregious threshold is 0.8%

Error Calculation:

11. % Undocumented Pieces:

The number of piece scans from Mail Processing Equipment and Sampling that could not be associated to an eDoc as a percentage of the total number of undocumented pieces and documented pieces from eDoc

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Undocumented “Book-ending”

A back-end enhancement changes how Undocumented pieces are associated and assigned to mailers:

Previously, this process was based solely off of the mailer MID

Now, this association categorizes pieces based on surrounding piece scans (known as “bookends”) as the mail is scanned on MPE

As a result, pieces can be assigned to other CRIDs and impact how Undocumented piece counts are determined for a mailer

Seamless Verifications

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% Nesting/Sortation Errors

Mailer Contact Threshold is 1%

Egregious threshold is 3%Error Calculation:

Seamless Verifications

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12. % Nesting/Sortation Errors (MPE):

The number of piece nesting/sortation from mail processing scanning errors as a percentage of the number of total pieces from eDoc

Seamless Verifications

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13. % Delivery Point Piece Errors:

The number of piece delivery point verification (DPV) validation errors as a percentage of the number of pieces processed for eDoc validations

% Delivery Point Errors:

Mailer Contact threshold is 2%

Egregious threshold is 5%

Error Calculation:

To Investigate and Fix This Error:

Common root

causes for delivery point verification errors

may be:

Mailer is not using a CASS certified

system.

CASS

= Coding Accuracy Support System, was designed to improve the accuracy of postal

codes

Ask mailer what software they are using

Ensure

the software is

certified

Seamless Verifications

14.

# Containers Sampled:

The number of containers samples taken.

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15. # Handling Units Sampled:

The number of handling units samples taken

.

16. # Pieces Sampled:

The number of piece samples taken

.

To Investigate and Fix This Error, consider the following:

Was there an

I

nvalid Zip Code designated?

Was

there incorrect nesting?

% Nesting/Sortation Errors (Sampling)

Postage Adjustment Factor is 1.05

Error Calculation:

Nesting/Sortation

Errors (Sampling)

A nesting/sortation error will be logged

if

any of the following conditions are met when sampling scans are compared to eDoc

:

Nesting

of FS-IMD Container sampling scans to FS-IMD Piece sampling scans does not match nesting in the

eDoc

The

destination ZIP code of the FS-IMD Piece Scans parent FS-IMD

Handling Unit

does not match the destination ZIP code of the associated eDoc piece’s parent Handling

Unit

The % Nesting/Sortation Piece Errors

is the total number of nesting/sortation validation errors as a percentage of the total number of piece samples

Seamless Verifications

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Weight Piece Errors

Weight errors occur when the weight of the physical piece is different than what is claimed in the eDoc and crosses a weight category OR exceeds a threshold set for pound

postage

This

error is generated

when, in

the sample

scan:

The

sampled piece weight does not match the weight for the piece in the eDoc and the difference would cross a price level for the class and processing category (e.g. moving a First-Class letter from 1.2 oz to 3.1

oz.)

The % Weight Piece Errors

is the total number of piece weight validation errors as a percentage of the total number of pieces sampled

To Investigate and Fix This Error:

A

common

root

cause

for

Weight Piece

errors may be:

Weight populated incorrectly by mailer in eDoc

% Weight Piece Errors

Postage Adjustment Factor is 1.05

Error Calculation:

Seamless Verifications

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Postage Adjustment Factor (PAF) Calculations

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PAF Calculations

Postage

adjustment

uses PAFs

once manual sampling becomes automated

Three PAF Types:

General

, Mail Characteristic and

Barcode Quality

Example (Fictional)

There are 100 pieces sampled and originally paid for at $0.30 per piece, original postage amount is $3060 pieces receive no weight errors40 pieces receive weight errors which resulted in $0.05 per piece in additional postageThe PAF is calculated by taking the postage that should have been paid for all sampled mail pieces, taking into account additional postage due from nesting/sortation, postage, or weight errors, and dividing this by the original eDoc postage paid.PAF threshold is set at 1.05, PAF calculated is

Additional postage due from General PAF

= (1.067-1.05)*(postage paid that month) = (0.0167)*$30 = $0.50

Postage Assessment

Mailer Scorecard measures mail quality over a calendar month for Full-Service Intelligent Mail, Move/Update,

eInduction, and Seamless AcceptanceAdditional postage will be assessed when the total pieces in error exceed an established mail quality threshold

Mail Entry Postage Assessment Report displays the total number of Assessment errors

It is assessed to eDoc submitters (Mail Owner or Mail Preparer)

Sent via system generated email to the mailer verification assessment evaluator (VAE

)

The postage assessment process takes place the calendar month following a mailing

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Postage Assessment Process

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Questions & Comments