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Overcoming Poor Service Delivery Culture through Implementa

Presentation at the CIGFARO Conference by: Mosimanegape Macomo. Presentation Outline. Context. Local Government Performance Management Legislative Framework. SA Service Delivery Challenges – History.

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Overcoming Poor Service Delivery Culture through Implementa






Presentation on theme: "Overcoming Poor Service Delivery Culture through Implementa"— Presentation transcript:

Slide1

Overcoming Poor Service Delivery Culture through Implementation of proper PM processes

Presentation at the CIGFARO Conference by: Mosimanegape MacomoSlide2

Presentation Outline

Context

Local Government Performance Management Legislative Framework

SA Service Delivery Challenges – History

How to use proper performance management processes to Overcome the service delivery challenges

ConclusionSlide3

Context

The National Development Plan Keys to Success are:

Active efforts and participation of all South Africans in their own development;

Redressing the injustices of the past effectively;

Faster economic growth, higher investment and employment;

Rising standards of education, a healthy population and social protection;

Strengthening the link between economic and social strategies;

An effective and capable local government;

Collaboration between public and private sector and

Leadership from all sectors of society.Slide4

Context

The MTSF (2014 – 2019) Strategic focus:

Radical Economic Transformation.

Improving Services Delivery.

Some of the key priorities:

Ensuring access to adequate human settlements and quality basic services.

How will government measure success on achieving its objectives?

If you do not measure results, you cannot tell success from failure.

If cannot recognise failure, you cannot correct it.

If you cannot see success you cannot learn from it. Slide5

Local Government PM Legislative Framework

Chapter….of the constitution of 1996.

White Paper on local government

MSA of 2006

MFMA of 2011

Local government regulations on employment and employment contracts of senior managers;

National Treasury’s FMPPI

Municipality specific PM PoliciesSlide6

SA Service Delivery Challenges – History

A lot has been achieved by government to redress the injustices of the past, particularly the provision of basic services.

More ten million people have been provided with adequate housing.

Access to basic services such as water, electricity and sanitation has been significantly expanded.

There remains however serious service delivery backlogs that need to be eradicated.Slide7

SA Service Delivery Challenges – History

There is a growing number of people living in informal settlements.

Millions of people still don’t have access to basic water, electricity and sanitation.

Municipality are struggling in some cases to maintain infrastructures such as bulk water, electricity, sanitation and road infrastructure.

Service delivery gains are therefore being reversed. Slide8

SA Service Delivery Challenges – History

Poorly

serviced or absence of proper infrastructure contributes to low economic activity and investment, which leads to unemployment.

Unemployment creates a vicious cycle of poor service delivery.

The unemployed cannot pay services which puts a burden on central government to provide funding to municipalities for the provision of the same services. Slide9

EFFECTIVE PERFORMANCE MANAGEMENT

Oversight

Municipal Councils

The Municipality

/ municipal entity

Policy development

Operational Planning and Budgeting

In-year reporting

End-year reporting

Strategic Planning

Set targets and allocate resources

Specify performance indicators

Monitor and take corrective action

Assess and adjustSlide10

How to use Proper Performance Management

Processes to Overcome the Challenges

Performance management is a management function which involves collecting, analysing and reporting data on inputs, activities, outputs, outcomes and impacts.

It helps in indicating how well institutions are meeting their goals, aims and objectives.

In its advanced usage performance management can help to tell which policies and process are working in addressing identified challenges. Slide11

How to use Proper Performance Management

Processes to Overcome the ChallengesSlide12

Conclusion