Data EService Task Delivery Method Custom Support Procedures Details on customerspecific Pure support contacts tools and websites Teleconference email customer site Open Support Case Analysis Deta ID: 879906
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1 Data E PS1174-01 06/2020 PROFESSIONAL
Data E PS1174-01 06/2020 PROFESSIONAL SERVICES DATA SHEET Service Task *Delivery Method Custom Support Procedures Details on customer-specific Pure support contacts, tools, and websites Teleconference, email, customer site Open Support Case Analysis Detailed root cause analysis and actions/ recomme
2 ndations/time to resolution Sev1: 24x7x3
ndations/time to resolution Sev1: 24x7x365; ongoing as required Sev2-4: Daily Active Array Inventory Report on active array IDs, Purity software versions, serial numbers, physical location, asset description, end of maintenance practice reviews and custom coverage plans Coordinated as required by custome