Crucial Conversations PPT is accessibleADA compliant and screenreader ready Step out Make it Safe Then Step Back In If one of 2 key conditions are at risk Step out Make it safe Step back in ID: 806467
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Slide1
Make it Safe (Chapter 5)
Crucial Conversations
PPT is accessible/ADA compliant and screen-reader ready
Slide2Step out. Make it Safe. Then Step Back In.
If one of
2 key conditions are at risk … Step out. Make it safe. Step back in.Mutual purposeMutual respectKey word … Mutual
Conflict Scenario at Pacific Beach College
PPT is accessible/ADA compliant and screen-reader ready
Slide3Mutual Purpose ~ Mutual Respect
Mutual Purpose
Watch for the signs that mutual purpose is at riskDo they mistrust your motives?Before you start a crucial conversation, ask YOURSELF questions (start with heart):What do I want for me?
What do I want for others or the other person?
What do I want for the relationship?
Find a mutual purpose and stay focused on that!
Mutual RespectIf a person perceives that another does not respect them, even with mutual purpose, conversations can become unsafe and dialogue stops.Telltale sign: Emotions become highly charged when people feel disrespected or unsafe in dialogue
Ask yourself: does the person I’m in conflict with believe I respect them?
If not, and if you want to have a
successful
crucial conversation, you need to find respect for the other party.
PPT is accessible/ADA compliant and screen-reader ready
Slide4Stepping out…
What do you do when you Step out?
ApologizeContrastCreate mutual purposeGOAL: rebuild mutual purpose and mutual respectApologize when you have made a mistake. Apologies Restore SafetyIt has to include a change of heart to be genuineApologies can include regrets because of unintended effects
Contrast to fix misunderstanding
When respect is questioned, this is an important tool.
The DON’T and the DO parts.
I don’t want ____________I do want ____________Which part is the most important?The don’t – it deals with the misunderstanding that put safety at risk.Addressing the don’t makes things safe again
Slide5When the Going Gets Tough:
Inventing Mutual Purpose
Sometimes contrasting will not work. The divide is too great.A bad dialogue leads to one winnerCompetingAvoidingA good dialogue leads to a compromise or accommodation.
The
best
conversation leads to mutual purpose or collaboration.
Commit to mutual purpose … agree to agreeRecognize the purpose behind the strategyInvent a Mutual PurposeBrainstorm New Strategies based on the new purpose
PPT is accessible/ADA compliant and screen-reader ready