v12 Dan Mercer Agenda Background Vision 5 yr trends Roadmap Framework Roadmap Walkthrough Next Steps Summary 2 Where is CTS going 3 What will it look like 4 Should we work on A or B ID: 668667
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Slide1
CTS Strategic RoadmapWalkthrough, v1.2
Dan MercerSlide2
Agenda
BackgroundVision (5 yr. trends)Roadmap FrameworkRoadmap Walkthrough
Next Steps
Summary
2Slide3
Where is CTS going?
3Slide4
What will it look like?
4Slide5
Should we work on
“A” or “B”?
5Slide6
What comes next?
6Slide7
Background
Questions asked by:Customers
Business Leaders
Technology Planners
Legislature and Oversight
Partners
Suppliers and Vendors
CTS Service Owners and Technical
Staff
7Slide8
Background
One answer, or document, does not satisfy all points of view:Business perspectiveFinancial / budget perspectiveImplementation perspective (e.g. service features and timelines)
8Slide9
Background
Traditionally addressed by a “strategic plan”Large binder of documents, not easily referenced
Typically becomes “shelf-ware”
In contrast, a Strategic Roadmap:
Delivers a concise, comprehensive overview of strategy
Answers questions “at a glance”, but at a high level
Is easily referenced and refreshed regularly
Is a tool
to
focus discussion and guide detailed planning
9Slide10
Vision – 5 Yr. Trends
Understanding the disruptive trends that could affect the business and our customers
Mobility: Anytime,
Anywhere, Any
device
Hybrid IT:
Seamless Internal / External Service Integration
Advanced
Cyber-Threats
Complex
Regulatory
Environment
Value = Quality + Agility + Innovation + Safety + Trust
Software-defined
Anything
Continuity of Government
High Bandwidth Apps
Consumerization
: BYOD
10Slide11
Transition
Where We Are
Where We Are Going
Decision Points / Priorities / Opportunities
What change looks like – the value proposition
What needs to change and why?
Not a Gantt Chart -- Sequence & Dependencies are more important than exact timelines.
Business
IT Infrastructure
Endpoint Computing
Data and IT Asset Protection
CTS Strategic Roadmap Framework
How CTS will change over time – the strategies, objectives and milestones
Coordinated Strategies: Each objective
must support and
enable the business and other objectives vertically between rows.
11Slide12
CTS Strategic Road Map
(Detail View)
Click for Online Roadmap
12Slide13
Are we there yet?
Are we there yet?
Are we there yet?
13Slide14
When?
How Much?
What are the risks?
What are the rewards?
What are the priorities?
Are we there yet?
Are we there yet?
Are we there yet?
14Slide15
Next Steps - Phase II
TACTICAL ROADMAPS
CURRENT
FUTURE
CLOSE
THE GAP
Each
objective
needs a Tactical Roadmap, i.e. strategy for closing the gap
Projects will be prioritized to implement the changes
Linked
15Slide16
Summary
High-level view of how and why CTS will change over time
Provides
a long-term direction for agency focus and a foundation for CTS' priorities and
investments
Developed
through the lens of 5 year market trends
A
tool
to stimulate discussion and guide
decisions
Strategies can change based on decision points
Timing is relative - Sequence
and
vertical
relationships are more important
than
dates
16Slide17
Summary
NEXT PHASE:
Detailed Tactical Roadmaps that describe costs, timing, risks and rewards
Strategic and Tactical roadmaps will be linked
Eventually, projects will be prioritized,
funded, resourced and scheduled to
implement the changes
17Slide18
Are we there yet?
Are we there yet?
Are we there yet?
I’ll check the
Roadmap
!
Did he just pass another rest stop?
About time, Mr. “I don’t need directions”
https://
sp.cts.wa.gov/ask/roadmap
18Slide19
Appendix19
Extra SlidesCTS Roadmap Characteristics
Selected Roadmap HighlightsSlide20
CTS Roadmap Characteristics
Concise overview of a coordinated and comprehensive strategyHighlights high impact
strategies, objectives and decision points
Conveys relationships and dependencies – not a Gantt chart
Provides
a long-term direction for agency focus and a foundation for CTS' priorities and investments
Used
as a tool to guide decisions and detailed planning activities
Available online and print, refreshed regularly
20Slide21
Selected Roadmap Highlights
Business StrategiesIncrease customer satisfaction; Optimize resources; Focus on value, quality, agility, innovation, security, trust, resilience and accountability
IT
Infrastructure Strategies:
Telecomm
: Manage networks as a critical state asset
; Convergence;
Integrated enterprise Wi-Fi;
Software-defined
networking
Storage: Optimize storage for agility and value; Cloud integration; Emerging technology; Software-defined storageHosting: State government cloud; Cloud brokerage and hybrid IT; Hosted virtual workspace-as-a-service; Cloud management platformData Processing: Platform-as-a-Service; Hybrid DP environments21Slide22
Selected Roadmap Highlights
Endpoint Computing Strategies:Mobility: Ubiquitous mobility; Anywhere, any
device; Expanded BYOD
E-mail & Collaboration
: State-of-the-art services;
Cloud integration; Hybrid services
Data
and IT Asset Protection Strategies:
Security & Identity
: Enhanced security infrastructure; Identity and access management; Cloud integration
Data Centers: Optimized data centers; Increased customer base; Increased regulation and complianceDisaster Recovery: Consistent and coordinated DR; DR options for all critical CTS services; Consolidate DR to remote site22