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1 MyVA Veterans Experience Office Staff Training 1 MyVA Veterans Experience Office Staff Training

1 MyVA Veterans Experience Office Staff Training - PowerPoint Presentation

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1 MyVA Veterans Experience Office Staff Training - PPT Presentation

North Carolina Association of Coordinators of Veteran Affairs NCACVA Annual Conference March 27 30 2017 EDUCATION SERVICE UPDATE Jerome I Marshall Chief Education Liaison Officer CELO ID: 812696

section educational measures education educational section education measures veterans benefits state bill student 315 114 institutions time post program

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Slide1

1

MyVA Veterans Experience Office Staff Training

North Carolina Association of Coordinators of Veteran Affairs (NCACVA)

Annual Conference

March

27

-

30,

2017

EDUCATION SERVICE UPDATE

Jerome I. Marshall

Chief, Education Liaison Officer (CELO)

Education Service | South Region | Atlanta, GA

Slide2

Overview

GI Bill® Feedback SystemGI Bill® Comparison ToolOutcome Measures

New Legislation

Contact

Us

2

Slide3

Compliance & Liaison Jurisdiction

Effective June 2014

Slide4

GI Bill® Feedback System & Complaint Process

http

://

www.benefits.va.gov/GIBILL/Feedback.asp

4

Slide5

GI Bill® Feedback System

January 2014: VA in partnership with DoD, ED, FTC, DoJ , and CFPB launched the GI Bill® Feedback System aka Principles of Excellence Complaint System (PoECS). Allows VA, with state and federal agencies, to work with institutions to address issues on behalf of Veterans, Service members and their dependents utilizing VA educational benefits.

Allows recipients of VA educational benefits to submit complaints against educational institutions or employers they believe have acted erroneously, deceptively, or misleading practices or failed to follow the

PoE

.

5

Slide6

GI Bill

Feedback System

Complaints by

Issue (

Inception through February

2017

)

Post-Graduation

Job

Opportunities

494

Release of Transcripts

350

Transfer of Credits

631

Student Loans

819

Change of Program

475

Grade Policy

415

Accreditation

664

Recruiting/Marketing Practices

836

Refund Issues

725

Quality of Education

1268

Other

1264

Financial Issues (e.g. Tuition/Fee Charges)

2451

Slide7

GI

Bill

Feedback System

7

GI

Bill

Feedback System Observations:

Communication

̶

Issues between school staff and students

Financial issues – Timeliness of certification submission

Transfer of credits – General lack of understanding by students

Refund issues – Administration with multiple types of financial aid (Title IV & VA)

Slide8

Complaint Process

Complaint system is used by VA personnel (VACO, ELR, ECSS’s) and SAAs to track and manage cases submitted by individuals, coordinate with educational institutions, and provide feedback throughout the process with the complainantSchools should adhere to the “Principles of Excellence” to provide high-quality student support and services to Veterans, Servicemembers, and their eligible family members eligible for or receiving VA education benefits

VA requests schools:

Review the complaint, individual file, and school policies

Provide a response to the complaint within 30 days via email to

process.vbavaco@va.gov

using the following guidelines:

reference the case number

respond to the complaint

use school letterhead

r

esponse with proposed resolution

Complaints provide institutions the opportunity to review their policy and procedures for improvement

8

Slide9

Complaint Process

9

Slide10

Complaint Process

10

Slide11

GI Bill

Comparison Tool

Comparison Tool

was launched on February 4, 2014, in response to Executive Order 13607 to implement and promote “Principles of Excellence.” As of February 28, 2017, it had over

6,4059,153 unique page views

with over

3 m

illion schools searched.

Added Functionality:

On November 11, 2015, VA released a complete redesign of the Comparison Tool featuring:

A better search and print functionality

Student Veteran outcome measures

Mobile/tablet compatibility

A new look to the benefits calculator

New school profile

page

11

Slide12

GI Bill

Comparison Tool

The Comparison Tool

Was

U

pgraded

to

Include

the

Use

of a

Caution

F

lag for the Following:

Schools on the Department of Education’s Heightened Cash Monitoring (HCM) list

Schools the Department of Defense has placed on probation

Schools on accreditation probation or accreditor under review

Recent settlement with U.S. Government

Schools that Department of Education has issued a “Notice of Intent to Limit”

Flight Programs – Suspended for 85/15 violation

Schools that the Federal Trade Commission filed suit for “Deceptive Advertising”

Schools that the Department of Education has issued a Denial of Recertification Application to Participate in the Federal Student Financial Assistance Program

Future

Releases

W

ill Include

:

Feedback Rating, New Look, More

Caution Flag

Information, School

Certifying

Official, Contact Information, Detailed

Accreditation

Information, Major/Program type

Caution Flags:

https

://www.vets.gov/gi-bill-comparison-tool

12

Slide13

Outcome Measures

13

Slide14

Outcome Measures

Executive Order 13607 (Background)

VA

is required to develop and publish outcome measures, which will support Veterans, Servicemembers, and their family members in making the most informed educational decisions

VA, Department of Education (DoED), and Department of Defense (DoD)

have been working in collaboration over the past

5

years to develop, define, and publish outcome measures that will provide information on available educational programs

14

Slide15

Outcome Measures

Measures:Persistence Rate

Measures full-time and part-time Post-9/11 GI Bill Student Veterans’ attendance at

any

school from the first to the second year.

Retention Rate

Measures full-time and part-time Post-9/11 GI Bill Student Veterans’ attendance at the

same

institution from the first to second year.

Transfer-Out Rate

Applies to 2-year IHL schools only, measures full-time and part-time Post-9/11 GI Bill Student Veterans’ who transfer within 150% (3 years) and 200% (4 years) of normal program length.

15

Slide16

Outcome Measures

Measures:Certificate Completion

Measures full-time and part-time Post-9/11 GI Bill Student Veterans’ certificate of completion at an approved school (which is

not an Institution of Higher Learning

) that is reported within the VA system while the student is using benefits.

Graduation Rate

Measures full-time and part-time Post-9/11 GI Bill Student Veterans’ graduation or certificate completing at an

Institution of Higher Learning

that is reported within the VA system while student is using benefits.

16

Slide17

Outcome Measures

4-Year Graduation Rate UpdateThe graduation data was originally based on first-time Post-9/11 GI Bill Servicemembers/Veterans who have

not

used prior Education benefits. Enrollments at flight/correspondence facilities were not included.

The

graduation data has been updated to reflect all

Veterans/

Servicemembers

who have used the Post-9/11 GI Bill benefit. This includes all Veterans/Servicemembers who may have used prior Education benefits. i.e. Chapter 30, 1606, 1607. Enrollments at flight/correspondence facilities were not included.

17

Slide18

Outcome Measures

Time LineAugust 10, 2016 – VA sent out 4-year IHL preview data to schools

September 29, 2016 – VA sends out letter postponing the reporting of 4-year IHL data

December 01, 2016 – Graduation data is revised to include all users of Post9/11 GI Bill

January 12, 2017 – Data refreshed to show updated 2-year IHL rates, as well as 4-year IHL graduation rates

February 15, 2017- May 31, 2017 – Data validation

September 2017 – Publication to the Comparison Tool

18

Slide19

Outcome Measures

What if schools have questions regarding the data?

outcomemeasures.vbavaco@va.gov

19

Slide20

New Legislation

PL 114-315 Veterans Health Care and Benefits

Improvement Act of

2016

TITLE IV – EDUCATIONAL ASSISTANCE AND VOCATIONAL REHABILITATION

Slide21

New Legislation

H.R. 6416 Jeff Miller and Richard Blumenthal Veterans Health Care and Benefits Improvement ActBackground: December 1, 2016: Introduced in U.S. House of RepresentativesDecember 6, 2016: Passed House 419-0

December 10, 2016: Passed Senate through Voice Vote

December 16, 2016: Signed into law by President Obama (

P.L. 114-315)

Slide22

PL 114-315

Sections of LawThere are approximately 75 sections for implementationEducation Service has been assigned 15 sections. All sections in the law that relate to Education Service have been studied and are at varies stages of implementation. At this time, there are 6 sections that have an “IT Impact” and at least 2 that require funding.

Slide23

PL 114-315

Section 401 – Clarification of eligibility for Marine Gunnery Sergeant John David Fry Scholarship.

------------------------------------------------------

Amends

section 701(d) of the Veterans Access, Choice, and Accountability Act of 2014 (Public Law 113-146) to treat deaths of

servicemembers

that occurred between September 11, 2001, and December 31, 2005, as if they had occurred on January 1,

2006.

Effectively extends for five years a surviving spouse’s eligibility for the Fry Scholarship if his or her spouse died between September 11, 2001 and December 31, 2005.

Applies

to terms of study beginning on or after January 1, 2015.

Slide24

PL 114-315

Section 404 – Reports on progress of students receiving Post-9/11 Educational Assistance.------------------------------------------------------

Requires

educational institutions to submit an annual report to VA not later than one year after enactment on the academic progress of students for whom it receives payments under the Post-9/11 GI Bill.

The

Secretary of Veterans Affairs

is

required to include this information in the annual report to Congress on the Post-9/11 GI Bill.

Slide25

PL 114-315

Section 405 – Improvement of election process for Post-9/11 Educational Assistance Program.

------------------------------------------------------

In the case of an individual who on or after

January 1, 2017, submits to VA an election of which education program to

use that VA determines

is clearly against the interests of the individual or who fails to make an election, VA may make an alternative election on behalf of the individual that VA determines is in the best interests of the individual.

Requires

VA to promptly notify the veteran of such alternate election and allow the veteran thirty days to modify the election.

Slide26

PL 114-315

Section 406 – Work-study allowance.------------------------------------------------------

Provides

an additional period of five years, from June 30, 2017, to June 30, 2022, during which a student may receive a work-study allowance for performing outreach services

for:

a

state approving

agency (SAA),

providing hospital and domiciliary care and medical treatment to veterans in a State home, or

performing

an activity relating to the administration of a national cemetery or a State veterans’ cemetery.

These activities were previously ‘Sunset’ effective June 30, 2013.

Slide27

PL 114-315

Section 407 – Centralized reporting of veteran enrollment by certain groups, districts, and consortiums of educational institutions.

------------------------------------------------------

Modifies

section 3684 of title 38 so that an “educational institution” for purposes of reporting to VA enrollments in education programs would include a group, district, or consortium of separately accredited educational institutions located in the same state that are organized in a manner that facilitates the centralized reporting of enrollments in the group, district, or consortium of institutions.

‘Guest Student’ sans the guest student letter requirement

Implementation guidelines pending.

Slide28

PL 114-315

Section 408 – Role of State approving agencies (Deemed Approved).

------------------------------------------------------

Amends

section 3672 of title 38 so that an education program would be deemed approved for purposes of VA education benefits only if a state approving agency determines that the program meets the deemed-approved criteria.

Modifies

section 3675 of title 38 so that a program that is not subject to approval under section 3672 of title 38 may be approved by a state approving agency or VA acting in the role of a state approving agency when the criteria for approval of accredited programs at for-profit institutions are met.

Slide29

PL 114-315

Section 410 – Criteria used to approve courses (Reasonable Additional Criteria).

------------------------------------------------------

Under current law

(38 U.S.C. 3676), a non-accredited course may be approved only if the institution submits to the state approving agency a written application and the state approving agency finds upon investigation that a list of specified criteria have been satisfied, including any additional criteria deemed necessary by the state approving agency.

This Section amends Section 3676 stipulating that

additional criteria may be required only if the

Secretary of Veterans Affairs,

in consultation with the state approving agency and pursuant to regulations prescribed to carry out this requirement, determines

that

the additional criteria are necessary and

treat

public, private, and proprietary for-profit educational institutions equitably.

Ditto for accredited courses approved under 38 U.S.C. 3675.

Slide30

PL 114-315

Section 411 – Compliance surveys.

------------------------------------------------------

Amends 38 U.S.C. 3693 to

provide that VA generally must conduct an annual compliance survey of educational institutions and training establishments offering approved courses if at least 20 veterans or other VA beneficiaries are enrolled in its

courses

VA

must survey each institution or establishment not less than once during every 2-year

periodPreviously required annual compliance surveys atInstitutions of higher learning (IHLs) with 300 or more VA beneficiaries and

All courses not leading to a standard college degree (NCDs, including job training establishments).

Slide31

PL 114-315

Section 412 – Modification of reductions in reporting fee multipliers for payments by Secretary of Veterans Affairs to educational institutions.

------------------------------------------------------

Changes

the rates of the reporting fees that are paid to educational institutions for each educational assistance beneficiary for that calendar year.

The rates change

from $

9 (non-advance pay)

and $13 (advance pay) per student to: $6 and $12 per student

from

December 16,

2016 until

September 25,

2017, and

$7 and $12 per student

from

September 26, 2017, to September 25,

2026.

Slide32

PL 114-315

Section 414 – Survey of individuals using their entitlement to educational assistance under the educational assistance programs administered by the Secretary of Veterans Affairs.

------------------------------------------------------

Requires

VA to contract with a non-government entity to conduct a survey of individuals who are using or have used VA educational benefits.

Must be contracted

within nine months of

enactment and completed

within six months. Must include: demographic information,

opinion

on effectiveness of transition assistance, and

resources

used to decide on a program of education and which education benefit to

use.

Slide33

PL 114-315

Section 415 – Department of Veterans Affairs provision of information on articulation agreements between institutions of higher learning.

------------------------------------------------------

R

equires VA counselors providing educational or vocational counseling services

pursuant to section 3697A of title 38 to provide information about articulation agreements related to educational institutions in which the counseled individual is interested in attending.

Also requires

VA to include information on such counseling services and the availability of information on articulation agreements in any certification of eligibility

(COE) for educational assistance that it provides to an eligible individual.

Slide34

PL 114-315

Section 417 – Technical amendment relating to in-state tuition rate for individuals to whom entitlement is transferred under all-volunteer force educational assistance program and post-9/11 educational assistance (Expansion of Section 702).

------------------------------------------------------

Extends ‘covered individual’ qualification for resident rate tuition to TOE and Fry.

Amends

section 3679(c)(2)(B) of title 38 to specify that a covered individual includes someone using education benefits transferred to them under section 3319 of title 38 when the person who transferred benefits is a veteran within three years of separation from active duty or a member of the uniformed services described in section 3319(b).

Under

this section, VA would be required to disapprove courses in which these covered individuals are charged more than the in-state tuition rate charged to residents of the State for the same program.

This

change

will apply

to courses and terms beginning after July 1, 2017.

Slide35

Contact Us

WEBSITE:

www.benefits.va.gov/gibill

FACEBOOK:

www.facebook.com/gibillEducation

TELEPHONE: 1-888-GIBILL-1 (1-888-442-4551)

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