ITS Quick Start for New Hires Last Updated 9302019 ITS is Centralized District Office Centralized Services 1 CIO 4 Directors 25 Assistants 9 Programmers 16 Technicians 8 Engineers Analysts amp Specialists ID: 806101
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Slide1
Information Technology Services (ITS)Quick Start for New Hires
Last Updated: 9/30/2019
Slide2ITS is Centralized
District Office
Slide3Centralized Services
1 CIO4 Directors2.5 Assistants
9 Programmers16 Technicians8 Engineers, Analysts & Specialists
Slide4Centralized ServicesSUPPORTING:5,000+ Computers Districtwide
370+ Servers 950+ Printers
430+ Cameras1,200+
Phones2,500+ Employee Email Accounts300,000+ Student Email Accounts
30,000+ Students on Canvas7,700+ Employee Support Cases
Slide5Technology SupportSupport Technicians Located at each College so we can Respond QuicklySUPPORTING:
Desktop & Laptops Printers
Phones & Voicemail Network (Internet & Wireless)
Digital Signage Computer Labs
Smart Classrooms
Conference Rooms
Antivirus & Threat Protection
Slide6Administrative ServicesA Small Team of Programmers, Database and Systems Experts
SUPPORTING:
Banner
& Everything Related
Physical & Virtual ServersWebSMART
Reporting Tools
Payment Processing
Integrating
Vendor Applications
Slide7Web ServicesA Small Team of Web DevelopersSUPPORTING:
Everything OnlineWeb Site Content Management Tools
Canvas (Learning Management System)
Employee & Student Apps Surveys & Evaluations
Homegrown Apps & ModsAccessibility
Slide8CRM DirectorA Small Team of Salesforce ExpertsSUPPORTING:
Salesforce HEDA
A CRM Customer Relationship Management (CRM) will allow us to track every service a student uses from interest in applying, all the way until graduation so we can gauge success and quickly match struggling students with appropriate
services.
Slide9How do I get help?Helpdesk (650) 574-6543Go to Portal or ITS WebsiteLogin
with your email username & password.
Slide10Portalhttps://smccd.edu
Email Login
ITS Website
ITS Support
Lost Password
Downloads
Slide11Email + GoodiesYour 0365 Email account has lot of extra Microsoft goodies!
Slide12Delve
Slide13OneDrive
Slide14Teams
Slide15ITS Websitehttps://its.smccd.edu
AnnouncementsTutorials
ServicesFAQs
Quick LinksDocuments
Slide16Wifi InternetFacStaffLOGIN Required
SecureCan Access Admin Network (Banner)
Username: email addressPassword: email password
*Easy to setup on your phone but tricky to setup on laptops that are not district owned.
SMCCCD_Public
No Login
Only Requires you Agree to Terms
Slide17Technology PurchasesSoftware – Cannot purchase software without approval. Has to be vetted by ITS for accessibility & security.Equipment – Cannot purchase IT related electronic
equipment without approval.Includes cell phones, high-volume scanners (costing more than $200), tablet computers, i-pads, e-readers, laptops, desktop computers, printers (any type of printer regardless of cost), cameras (except “point and shoot” cameras costing less than $200), or projectors.
Exceptions
– Electronic items under $200 not including computers, laptops, tablets,
ipads, printers, ereaders & cell phones.
Examples: keyboard, mouse, headset,
usb
drive,
sd
card.
Slide18Always be Suspicious Lists your email account and a real password (from 10 years ago). Asks for bitcoins. Claims they have been spying on you through your webcam.
Coming from Xerox when you didn’t scan anything OneDrive document from someone who is not on our domain & link to one drive not on our domain
Asks you to login to our new HR or IT portal
Looks like it’s from someone you know but they are asking for something they shouldn’t
All received in the past month!
Slide19More Useful Stuffhttps://smccd.edu/dsgs/ - District Supported Goods & Services (DSGS)
http://smccd.college.technology - Web Services Statushttp
://conferzoom.org/ - Zoom https://visionresourcecenter.cccco.edu
/ - Learn Academy (Lynda.com training)https://ca.college.technology/ - Chancellor’s Office Resources