DELAYED FLIGHTS CANCELLED FLIGHTS AIR RAMP RETURN DELAYEDMISSING BAGGAGE BAGGAGE FOUND OVERBOOKING amp DENIED BOARDING A OTHERS PILFERAGE DISCOURTESY ETC B TOTAL NO OF INBOUND PAX ID: 759425
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AIRLINESNO OF FLIGHTS OPERATEDDELAYED FLIGHTSCANCELLED FLIGHTSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A)OTHERS (PILFERAGE. DISCOURTESY, ETC) (B)TOTALNO OF IN-BOUND PAXTOTALNO OF OUT-BOUND PAXTOTAL COMPLAINTS (A+ B)NUMBER OF CASES RESOLVEDREMARKS AERO CONTRACTORS-----------AFRICAN WORLD6518-----31532778--AIR COTE4316-----26832723--AIR FRANCE68374-235 1163410380--ARIK AIR180142291-111326185721358029-Aggrived Passengeers/ Non OpsASKY9755--354-9667657019-Delayed BaggageBRITISH AIRWAYS6437213107- 1446011076--Cancellation Technical reasonCRONOS AIR117- 3-15682511-Delayed BaggageDELTA AIR2318--290-1440337051-EGYPT AIR6240--79- 58117610--EMIRATES3522--158- 1296911466--ETHIOPIAN AIR95641161-1122739183342-Discovery of Sharp ObjectETIHAD2010--- 48454399--KENYA46241-42433595457266-KLM357--360 92338736--LUFTHANSA65341-163221231099144-Cancelled Flight/ Denied Check- in / Non OpsMERIDIANA 54 -20- 1156643--MEDVIEW2110----125640402412-Miss approach / Delayed BaggageMIDDLE EAST94----111147164811-QATAR341--88 -86709052--ROYAL AIR MARCO3072-26822430738674-Delayed BaggageRWANDA5028--123- 46903924--SAUDI AIR86---- 16012284--SUDAN44---- 324465--SOUTH AFRICAN 4620----1975778321-Delayed BaggageTURKISH AIR5844--1711 126421221012VIRGIN ATLANTIC355--209 91606700- TOTAL1,2096644011743,1631269195,104169,028812
NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED AGAINST INTERNATIONAL AIRLINES - DECEMBER, 2016
FIGURES ON MISSING BAGGAGE / BAGGAE FOUND AS SUPPLIED BY NAHCO AND SACHOL
Slide2S/NAIRLINENO OF FLIGHTS OPERATEDDELAYED FLIGHTSCANCELLED FLIGHTSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A)OTHERS (PILFERAGE. DISCOURTESY, ETC) (B)TOTALNO OF IN-BOUND PAXTOTALNO OF OUT-BOUND PAXTOTAL COMPLAINTS (A+ B)NUMBER OF CASES RESOLVED1.Aero Contractors37314-----913959--2.Arik Air897738142211-61,02359,533--3.Azman Air3683007-----30,54832,920--4.Dana Air55547272----62,30465,377--5,Medview33927314-----33,58835,554--6Overland16713810-----5,4324,942--7First Nation14783-1----13,87615,311--8Air Peace971665422112100,225100,4162-TOTAL3,4812,262226722-2307,909315,0122-
NIGERIAN CIVIL AVAITION AUTHORITY
SUMMARY OF COMPLAINTS RECEIVED AGAINST DOMESTIC OPERATIONS
DECEMBER
, 2016
Slide3ROUTESNUMBER OF AIRLINES IN OPERATIONTOTAL FLIGHTS OPERATEDNO. OF DELAYSCANCELLATIONSAIR/RAMP RETURNDELAYED/MISSING BAGGAGEBAGGAGE FOUNDOVERBOOKING & DENIED BOARDING (A) OTHER COMPLAINTS( PILFERAGE, DISCOURTESY ETC) (B)TOTALNO OF IN-BOUND PASSENGERSTOTALNO OF OUT-BOUND PASSENGERSTOTAL COMPLAINTS(A + B)NO. OF RESOLVED CASESINTERNATIONAL AIRLINES261,2096644011743,1631269195,104169,028812DOMESTIC AIRLINES83,4812,262226722-2307,909315,0122-
NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (DECEMBER, 2016)
For the period under review, a total number of 1,209 flights operated on international routes while 3,481 flights operated on domestic routes.
FIGURES ON MISSING BAGGAGE / BAGGAE FOUND AS SUPPLIED BY NAHCO AND SACHOL