Mical Jonathon Nantz Iryna Welch and Sarah Wright Storming in a Group Crucial Confrontations WHAT is the right confrontation Unbundling Prioritizing A Clearly broken promise Unclear and iffy ID: 245920
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By Crystal Cornelius, Jennifer Jordan, Kelly Mical, Jonathon Nantz, Iryna Welch, and Sarah Wright
Storming in a GroupSlide2
Crucial ConfrontationsSlide3
WHAT is the right confrontationUnbundlingPrioritizingSlide4
A Clearly broken promiseUnclear and iffyWhen you should speak upWhen you shouldn’t speak up
Deciding IF you should confrontationSlide5
“Have you ever noticed? Anybody going slower than you is an idiot, and anyone going faster than you is a maniac?”- George Carlin
You must learn to get your head right before opening your mouth.
Master My StoriesSlide6
See and HearTell a StoryFeelAct
Crucial ConfrontationsSlide7
People usually choose silence or violence as a result of telling an ugly story.When moving to silence instead of dealing with a situation- bad things happen.We must ask “humanizing questions,” and look at all sides of the situation in order to put our stories into perspective.
Choosing Silence or ViolenceSlide8
Self, Motivate “Pleasure or Pain”Self, Enable “Strength or Weakness”Others, Motivate “Praise or Pressure”Others, Enable “Help or Hindrance”Things, Motivate “Carrot or Stick”
Things, Enable “Bridge or Barrier”
6 Sources of InfluenceSlide9
SafetySafety is making sure the person is comfortableWithout safety a
confrontational discussion will not be successfulSlide10
Things to Avoid in a ConfrontationDon’t play gamesDon’t play charades
Don’t pass the buck
Don’t play “read my mind”Slide11
Explain Gap and Maintain SafetyDescribe the gapRestore safety if necessaryShow mutual respect
Show mutual purpose
Ask permission
No inappropriate humor
No group attacksSlide12
Decide What to SayExplain the factsShare your story
Monitor for safety problems
Finish with a questionSlide13
Remain Focused and FlexibleNew topic arises-decide to discuss original, new, or both topicsStay focused on what is being discussed
If person becomes angry, restore safety
AMPPSlide14
WhoWhatWhen F
ollow
-up
What to do after a Crucial Confrontation?
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WHO?
Responsibility
Accountability
Established
expectation Slide16
What? When?
Specific Times
and Dates
Be Exact
Clarity is
important
Is the objective clear
Quality/Quantity needed
Don’t leave it to assumptionSlide17
FOLLOW UP!!
Balance between abandonment and micromanaging
1. Risk
2. Trust
3. CompetenceSlide18
Storming