Data entry Services Weve been bridging the GAP between your customers support related needs and building Customer Delight We provide you a highly costeffective flexible and scalable Customer ID: 1021857
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1. Leading Provider of Value-Added Customer Support / Data entry Services
2. We’ve beenbridging the GAP between your customers’ support related needs and building Customer Delight.We provide you a highly cost-effective, flexible and scalable Customer Support/Data entry set uphttp://www.greettech.com
3. Proven Expertise & ExperienceThousands of man hours of experience and expertiseHandling thousands of calls/emails/chat daily as well as well as Data entry workCustomers across Asia, The Middle East, Europe and Africahttp://www.greettech.com
4. Our TeamVastly experienced and highly trained Support professionalsOperate from a highly secure and hi-tech facilityhttp://www.greettech.com
5. Offer customers immense flexibilityCustomised services Total quality assurances Operate in real time Benefits from Hour 1 Our Approachhttp://www.greettech.com
6. Domain Expertise and CompetencyProcess CompetenciesIndustryExpertiseService Channels Transaction ProcessingMailroom & ScanningData entryAccount MaintenanceApplication ProcessingFulfillment ServicesImage Correction Outbound VoiceOutbound Voice TelemarketingLead Generation Database Building / Cleaning Soft CollectionsWelcome CallsProvider Calls Inbound VoiceCustomer CareCollectionsTechnical Help DeskService Provisioning Product SupportCross-sell & Up-SellDirectory Enquiry Member Callshttp://www.greettech.com ContactVoice Email ChatTransaction Processing BlendedVoice & Email Voice & Transaction
7. Quality Control Systemhttp://www.greettech.com
8. KeyDifferentiatorsWe provide our customers world-class support without additional manpower or technologyNo infrastructure pre-requisites Commence operations, literally, from Hour 1.Infrastructure fully geared for ‘immediate deployment’
9. World Class IT Environmenthttp://www.greettech.com
10. http://www.greettech.comLatest Technology BackupLatest technology environment… ensuring 100% reliability, flexibility and securityIPLC links via diverse and redundant routesRedundant domestic loopVPN connectivity for back upBack-up for all critical equipmentsAvailability of captive power with redundancyRound-the-clock availability of technical services team
11. http://www.greettech.comSample WorkflowWorkflow can be created and adapted to suit individual client requirements
12. http://www.greettech.comReal-time Agent PerformanceAnalystWorkflow can be created and adapted to suit individual client requirementsReal-time Monitoring capabilityReal-time and Agent History AnalysisBird’s eye-view of agents on call / call status and Queuing Status
13. http://www.greettech.comSample Call Analysis – Abandoned CallsCall details, including receipt, waiting time, abandoned calls and user involvement time are studied
14. http://www.greettech.comQuality Control Screenshot – Call Play-Back DemoWorkflow can be created and adapted to suit individual client requirementsAll Agent Calls are recorded and can be played back for Quality Checks and Control Measures
15. http://www.greettech.comQuality Control - Call Evaluation Criteria Workflow can be created and adapted to suit individual client requirementsVarious parameters that have an impact on Quality in Customer Support are analyzed and evaluated for maximum customer satisfaction.
16. To Offer World Class Support to your Customers as well as any kind of Data entry work:http://www.greettech.comGreet Technologies Pvt Ltd.327-328, 5th main Service Road, 6th Sector , HSR Layout,Bangalore – 560102. India.Phone: +91-80-225543000Email: profit@greettech.com , Website: www.greettech.com