Alan Lee NTT MSC Background Working group of the ISF TIME Maxis Jaring NTT MSC Need for collaboration among the IASP at National level To Combat Spam Objectives To establish a national antispam efforts ID: 174455
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Slide1
Anti-Spam Management for Service Provider in Malaysia
Alan LeeNTT MSCSlide2
Background
Working group of the ISFTIME, Maxis, Jaring, NTT MSC
Need for collaboration among the IASP at National levelTo Combat SpamSlide3
Objectives
To establish a national anti-spam effortsInter IASP Cooperation
Resolutions of SpamTo define common processesTo present a serious effort and penalties for spammingBest current practicesTechnical framework for actionImplement a national anti-spam infrastructureEducationSlide4
Global Internet
Service
Provider
Service
Provider
Service
Provider
Spam
Spam
Spam
Current Model
Different policies
Inconsistent results
No cooperation
No representation
Spammers playground
No control to register spam source or de-listSlide5
Service
Provider
Service
Provider
Service
Provider
Spam
Spam
Spam
Local Anti-spam Platform
Local
RBL
Service
Portal
Reports
Global Internet
Proposed Model
Local Database
Use of Whitelist and Backlist
Information Sharing
Collaboration
Useful reports
Moderated
National level representationSlide6
Mail Filtering Algorithm
Incoming
mail
Override?
Accept
mail
N
Y
Deny
mail
Special allow/deny list. Eg. Internal mail servers
N
Y
Whitelisted?
Whitelist lookup to allow mails within main mail servers
Blacklisted
N
Y
Blacklist lookup
Local RBL
Based on recommended RBL
Mail allowed through of dropped
Global
RBL
Y
NSlide7
Service Provider Process
Spam
Complaint
Source from either e-mail, newsgroup, portal
Internal
customer?
Y
N
Identify if source is a customer
Issue
warning
Request for
Assistance
on LAP
Issue warning to customer to rectify issue
Solved?
Most issue would have been solved at this stage
N
Y
Request to be blacklisted is always worst case scenario
Request
to be
Blacklist
Share
solution on
portal if
necessarySlide8
Listing and De-listing Process
Request
for listing
By a ISAP member
Request
posted for
approval
Posting on the portal or newsgroup
Approved?
N
2/3 of members vouch the claim or no objections from others
Y
Blacklisted for 2 weeks before review again
Blacklisted
Resolved?
N
If not resolved, permanent blacklisting is proposed
Request
for de-listing
IP Address removed from Blacklist
Y
De-listedSlide9
Effects of Blacklisting
Mails will be denied delivery by local service providersDeny spammers from moving to other service providers
Suspension of servicesTrial under Section 233, network abuseSlide10
Requirements
TechnicalWeb front for posting
DNS Server for blacklisting propagationWhois server for maintaining local contactReporting serverProcessesSecure information sharing between ISF membersActive participation from individual abuse teamsModerated by MCMCSlide11
Concerns
Online marketing companies might be affectedSuspending user accounts might not be the best interest of the company
Difficult to track spammer who uses public hotspots and cybercafeNot all ISF members will agree on policies introducedSlide12
Long Term Objectives
Close cooperation between ISAP for effective resolution to abuse issuesProvide national level representation in terms of contact point for abuse issues
Law against spamSlide13
Thank You