PPT-Microsoft Warranty & Support Offers for Business

January 2016 Update Microsoft Hardware Agenda Warranty Offers Purchase amp Registration Process Claims Process Warranty Scenarios Technical Support Offers Premier Technical Resolution Support. Products Warranty duration Advance replacement delivery Business Hours Technical Support 24x7 Technical Support (After Aug. 1, 2013) Software/OS Releases Switches Modular 129xx, 125xx, 119xx, Kevin Fan . Program Manager, Excel . Manpratap . Suri. Program Manager, Excel Services. Microsoft Corporation. DBI335. ?. Export to Excel. Setting the Scene…. BI Investments in Excel 2007. The goal: . Frank Falcone. Senior Product Manager. Microsoft Dynamics CRM. Truly a ‘Software+Services’ Opportunity - CDN. On-Premise 5 year CAGR = . -2.0%. SaaS 5 year CAGR = . 56.0%. Projected CRM Spending in Canada (Millions). | Microsoft. Microsoft Dynamics AX Roadmap. AX2012 R3. AX2012 R3 CU8. AX2012 . R3 in Azure. Lifecycle Services. What is next and how to get involved?. Agenda. Platform support – Azure Support (. IaaS. Microsoft and BrainStorm Present . Introductions . Sarah Haggard. Product Marketing Manager. Microsoft Corporation. Anne George. Sr. Audience Marketing Manager . Microsoft Corporation. Zach Bitner. Senior Manager, Sales. Support . Case Management API. Dispatch . Request API. Warranty Status API. Dell’s . customer support APIs (application programming interfaces) are designed to connect customers to Dell technical support systems within their existing Help Desk environment. Invisibly integrated into their workflow and free to ProSupport customers, these APIs simplify support routines by removing the need to leave existing support interfaces while . Table of Contents . CSP Support Responsibilities. Managing a Support Practice: Considerations . Microsoft Partner Cloud Support offerings. Resources. CSP Support Responsibilities. Customer Success. You are responsible for the success of the end customer.. Content. Competencies . MPN competencies & benefits. Evolution of the . Communications . competency. Communications competency . requirements. FY16 Communications competency changes. Exams and . assessments. Title of presentation. Modernize. your enterprise. Presentation. length. . 30 minutes. Presenter &. Audience. Presenters: SEs,. . SSSPs, and Solution Architects . Audience roles: BDM, CIO, IT executives, LOB. HORI Product Limited Warranty HORI warrants to the original purchaser that the product purchased new in its original packaging shall be free of any defects in material and workmanship for a period o M A able of C M t Q6. Why zure Purcha s Q7. Ho w Q8. Ho w Q9. Ho w Q10. WhaQ11. WhaQ12. Wheccount Man a Q13. Ho w Q14. Ho w Q15. Ho w Q16. Can Q17. Can Q18. If a c to a n Q19. Ho w Q20. Ho w r oso r ScanSource and Poly – Partner Resource. Warranty is . not a service maintenance contract. Poly Warranty includes. : 1 year hardware replacement . and 90 days Software Telephone Support only. HW Replacement is 30 days Return to Factory for Poly components . Module 3: Configuring users and policies (advanced). Speaker Name. Date. Microsoft 365 Business Deployment . overview steps. Step 1. Step 2. Step 3. Step 4. Management & Troubleshooting. Deploy & manage Windows 10. and how they can help your business grow. Products + . Service . Plans . maximize investment value. Unlock added value with Microsoft Dynamics Service Plans . Microsoft Dynamics . has consistent high industry recognition.