SITUATION # 1 1 SITUATION # - PowerPoint Presentation

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SITUATION #

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SITUATION #

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Situation #2 (Cont’d)

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SITUATION #2 (Cont’d)

OBJECTIVE:

This practical exercise is designed to prepare you for the performance test on Prepare Claims and Inquiry Forms.

CONDITIONS:

Given the following:

PS Form 1000, Domestic or International Claims.

PS Form 3831, Receipt for Article(s) Damaged in Mails.

PS Form 2856, Damage Report of Insured Parcel and Contents.

PS Form 6401, Money Order Inquiry.

Standard USPS supplies and equipment.

PS Form 3533, Application and Voucher for Refund of Postage, Fees, and Services.

STANDARDS: The student will:Complete PS Form 1000 on a missing or damaged Insured Mail article.Complete PS Form 1000 for a missing or damaged Registered Mail Prepare PS Form 3831 to receipt for an article damaged in the mail.Prepare PS Form 2856 for a missing or damaged Insured Mail.Prepare PS Form 2856 for a missing or damaged Registered MailPrepare PS Form 6401 for inquiry about payment of a domestic Prepare PS Form 3533 for refund of postagemoney order.Answer multiple choice questionsSITUATION: You are the Claims Clerk at FPO AP 96310-5005. You will have four customers who will present a claim. Accept each claim by properly preparing the necessary form(s).SPECIAL INSTRUCTIONS: Today's date is 1 October 2013.Your FPO's phone number is DSN 456-4567.If any block on the Claims & Inquiry Form does not apply, then leave it blank.

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SITUATION #3 (Cont’d)

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SITUATION #4

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SITUATION #4 (Cont’d)

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Circle the correct answer.

1. What form is used to collect a refund when postage was paid and the service was not rendered?

a. PS Form 1510, Mail Loss/Rifling Report.

b. PS Form 1000, Domestic or International Claim

c. PS Form 3533, Application and Voucher for Refund of Postage and Fees

d. PS Form 2855, Claim for Indemnity-International Registered, Insured, and Express Mail.

2. Which of the following is

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an example of evidence of value when submitting an indemnity claim?

a. Sales receipt.

b. Paid repair bills.

c. Written statement from best friend. d. Picture from a catalog showing value of a similar item.3. Where must an PS Form 1000 be filed? a. At any post office or USPS.com. b. PS Form 1000 does not have to be filed. c. At the post office which the item was mailed. d. At the post office which the item was delivered.4. What is the disposition of a completely damaged article that the customer or the post office no longer wants? a. It is retained at the MPO for 90 days. b. It is forwarded to the Mail Recovery Center, and annotated on a PS Form 2856. c. It is sent to a repair shop then sent back to the customer. d. It is destroyed by the claims clerk in the presence of a witness, and annotated on a PS Form 2856.5. A customer wishes to file a claim on a watch valued at $500.00 but only insured the item for $350.00. The addressee never received the watch. She presented a picture from a catalog that shows an identical watch with a value of $500.00. What amount can the customer request as indemnity for her lost watch? a. $300.00 b $350.00 c. $500.00 d. $525.006. PS Form 2856 should be completed immediately after the customer presents a damaged package to the post office. Who should complete the form?

a. Customers and postal clerk should complete the form. b. Customers Only .

c. Clerk should complete after customer leaves.

d. Clerk should not complete any portion of this form.

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